Harnett Regional Water (Harnett County Utilities) provides water and sewer services to residents and businesses throughout Harnett County, North Carolina. Paying your bill on time prevents late fees, service disconnections, and reconnect fees. The utility offers convenient options including a fast guest-style quick pay without registration, full online account management through the Harnett Link portal, 24/7 automated phone payments, in-person drive-thru and lobby service, and traditional mail.
- You can make a quick one-time payment without creating an account at the official Harnett Link Pay My Bill page: https://paylink.harnett.org/pay-my-bill.
- For complete details on all payment methods, account management, and service information, visit the official Harnett Regional Water website at https://www.harnettwater.org/.
Quick Pay – Pay Without Registration
Harnett Regional Water provides a convenient Quick Pay option that lets you settle your bill immediately without registering for an online account. This guest-style method is ideal for one-time payments.
How to use Quick Pay:
- Go to https://paylink.harnett.org/pay-my-bill
- Enter your 6-digit Customer Number and 6-digit Account Number exactly as shown on your bill (add leading zeros if either number is shorter than 6 digits)
- Use the format example: 123456-789012 (Customer Number before the dash, Account Number after)
- Review your balance and complete the secure payment with a credit/debit card or electronic check
Payments process promptly with confirmation. This option requires no username or password and works well when you need to pay quickly.
Pay Online with Full Harnett Link Account Access
For ongoing management, register or log in at the Harnett Link portal. Once inside you can:
- View current and past bills with detailed usage history
- Make one-time or scheduled payments
- Enroll in automatic payments (autopay) from checking or credit card
- Set up paperless billing and notifications
- Extend due dates (when eligible) and view billing history
Registration uses your customer and account numbers plus basic personal information from your bill. The portal is available 24/7 on desktop and mobile devices.
Pay Harnett County Utilities Bill by Phone (24/7)
Call the dedicated customer service line for automated payments available around the clock.
Phone number: (910) 893-7575
Have your customer and account numbers ready. Follow the automated prompts to complete your payment with a credit/debit card or electronic check. Live representatives are available during business hours for questions or assistance. This option is reliable for last-minute payments or when you prefer not to use the internet.
Pay In Person – Drive-Thru and Lobby
Harnett Regional Water Office Address: 700 McKinney Parkway, Lillington, NC 27546
Office Hours: Monday–Friday, 8:00 a.m. – 4:30 p.m.
Drive-Thru (Payments Only): Monday–Friday, 8:00 a.m. – 5:00 p.m.
Accepted methods include cash, check, money order, and credit/debit card. Staff can assist with account questions during lobby hours. The drive-thru provides faster service for payments only. No widespread retail partner network (such as grocery stores or pharmacies) is currently promoted for payments.
Pay by Mail
Mail your check or money order (payable to Harnett Regional Water) along with the payment stub to:
Harnett Regional Water P.O. Box 1119 Lillington, NC 27546
Include your customer and account numbers on the check. Allow 7–10 business days for delivery and processing. Use the exact address on your current statement whenever possible for fastest crediting.
Automatic Payments (Autopay) and Paperless Billing
Enroll in automatic payments (checking account or credit card) through the Harnett Link portal after registration. A printable bank draft authorization form is also available on the official website under Important Forms. Autopay helps prevent missed payments and late fees. You can also enroll in paperless billing for email statements through the portal.
Important Billing Policies
Bills are typically due on the date shown on your statement. Accounts past due 15 or more days are subject to immediate disconnection with no further notice. Reconnection requires payment of all past-due amounts plus a $40 reconnect fee. Contact customer service promptly if you anticipate difficulty paying—payment arrangements may be available in certain situations. Keep your customer and account numbers readily available for all transactions.
Customer Service and Contact Information
Customer Service & Payments: (910) 893-7575 Fax: (910) 814-4002 Email: [email protected]
Physical Address: 700 McKinney Parkway, Lillington, NC 27546 Mailing Address for Payments: P.O. Box 1119, Lillington, NC 27546
Office and drive-thru hours are listed above. Have your customer and account numbers ready when contacting support for faster assistance.
FAQs
How do I pay my Harnett County utilities bill without registering? Use Quick Pay at https://paylink.harnett.org/pay-my-bill. Enter your 6-digit customer and account numbers (format 123456-789012 with leading zeros if needed)—no login required.
What phone number do I call to pay my Harnett Regional Water bill? Call (910) 893-7575. The automated system is available 24/7 for payments; live assistance is available during business hours.
Where can I pay my Harnett County utilities bill in person? Use the drive-thru (payments only) or lobby at 700 McKinney Parkway, Lillington, NC 27546. Drive-thru hours are Monday–Friday, 8:00 a.m.–5:00 p.m.; lobby hours are 8:00 a.m.–4:30 p.m.
What is the mailing address for Harnett Regional Water payments? Send checks or money orders to P.O. Box 1119, Lillington, NC 27546. Include the payment stub or your customer and account numbers.
How do I set up automatic payments? Register at the Harnett Link portal and enroll in autopay, or download and submit the bank draft form from the official website.
What happens if my bill is past due? Accounts past due 15 or more days may be disconnected immediately with no notice. A $40 reconnect fee plus all past-due amounts will be required to restore service.
Does Harnett Regional Water offer paperless billing? Yes. Enroll through the Harnett Link portal after registration to receive email statements.
How do I find my customer and account numbers? They appear on your monthly bill in the format 123456-789012. Both must be entered as 6 digits (add leading zeros if needed).
