Glendale Water & Power (GWP) delivers reliable electric and water services to residents and businesses throughout the City of Glendale, California. Bills combine electricity, water, and related charges and are issued monthly with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official How to Pay Your GWP Bill page at https://www.glendaleca.gov/government/departments/glendale-water-and-power/residential-customers/how-to-pay-your-gwp-bill.
- Customers can also access the secure MYGWP online portal directly at https://mygwp.glendaleca.gov/.
Online Payment Portal (MYGWP)
GWP provides 24/7 online bill payment through the secure MYGWP portal. New users must complete a simple one-time registration using information from their GWP bill. Once logged in, you can view current and past bills, track usage, make one-time payments, and manage your account from any device.
The portal accepts credit/debit cards and electronic checks (ACH). Payments are processed securely and typically post the same or next business day. There are no convenience fees for official portal transactions.
AutoPay Setup
Enroll in free AutoPay through your MYGWP account to have payments automatically withdrawn from your bank account or charged to your credit card on the due date each month. After logging in, navigate to the Pay & View Bills section and select AutoPay. You can modify or cancel the service anytime online.
Pay by Phone
Pay your GWP bill quickly over the phone using a credit or debit card by calling 855-798-1539. Have your account number ready. The automated system is available 24/7. Hearing-impaired customers can use TTY at 818-409-7062. Payments post the same or next business day with no additional convenience fees through the official line.
Pay Near Me at 7-Eleven
GWP offers a convenient Pay Near Me option at any 7-Eleven location throughout the area. Simply take your GWP bill to the store, have the clerk scan the barcode on the back, and pay any amount up to the total balance in cash only. A convenience fee of $1.49 applies per transaction. This option is available 24/7 and provides immediate payment processing.
Mail Payments
Mail your payment stub with a check or money order (payable to City of Glendale) to: City of Glendale PO Box 29099 Glendale, CA 91209
Use the pre-addressed envelope included with your bill. Write your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This method is completely fee-free.
In-Person and Drop Box Payments
Visit the GWP Customer Service counter in person at: 141 N. Glendale Ave, Level 2 Glendale, CA 91206
Customer Service counter hours are Monday–Thursday, 8:30 AM–5:00 PM and Friday, 8:30 AM–4:30 PM (closed on City holidays). Payments are accepted during these hours.
For after-hours convenience, use the secure drop boxes located at the main entrance and at the end of the driveway at the same address. Drop boxes accept checks or money orders only (no cash) and are processed the next business day.
Contact Customer Service
Reach Glendale Water & Power customer service at 855-550-4497 (Monday–Thursday 8:30 AM–5:00 PM, Friday 8:30 AM–4:30 PM) for billing questions, payment arrangements, service requests, or assistance. Email support is available at [email protected]. For payment-specific inquiries or emergencies, use the same number or the dedicated phone payments line at 855-798-1539.
Frequently Asked Questions
Can I pay my Glendale Water & Power bill online without registering an account? Online payments require a one-time registration for a MYGWP account at https://mygwp.glendaleca.gov/. However, you can pay instantly at any 7-Eleven or by phone without an online account.
What payment methods does GWP accept? The MYGWP portal and phone accept credit/debit cards and ACH bank transfers. 7-Eleven accepts cash only. Mail and drop boxes accept checks or money orders. No cash is accepted by mail or drop box.
Is there a convenience fee for Glendale Water & Power payments? No fees apply for official online, AutoPay, phone, mail, drop box, or in-person payments. A $1.49 convenience fee applies only for 7-Eleven Pay Near Me transactions.
Where do I mail my Glendale Water & Power payment? City of Glendale, PO Box 29099, Glendale, CA 91209. Always include your account number on the check.
What are the in-person payment hours? Monday–Thursday, 8:30 AM–5:00 PM; Friday, 8:30 AM–4:30 PM at 141 N. Glendale Ave, Level 2, Glendale, CA 91206. Use the on-site drop boxes for after-hours check deposits.
How do I set up AutoPay for my GWP bill? Log into your MYGWP account at https://mygwp.glendaleca.gov/ and select AutoPay from the Pay & View Bills section. It is free and automatic on the due date.
What services does Glendale Water & Power provide? Electric power, water supply, and related utility services for the City of Glendale, California.
How do I get help with payment arrangements or billing issues? Call customer service at 855-550-4497 or visit the office during business hours. Payment arrangements must be approved prior to any disconnection of service.
