Fort Wayne City Utilities delivers water and sewer services to residents and businesses in Fort Wayne, Indiana. Paying your bill on time avoids late fees, prevents service disconnection, and keeps your account in good standing. The utility provides convenient options including a fast one-time payment without full registration, full online account management, 24/7 automated phone payments, self-service kiosks with immediate posting, cash payments at Walmart locations, and traditional mail.
- Make a quick one-time payment or manage your full account through the official payment portal at https://ipn.paymentus.com/cp/fwin.
- For complete and up-to-date details on every payment method, visit the official Ways to Pay Your Bill page at https://utilities.cityoffortwayne.org/customers/paying-your-bill/.
One-Time Payment – Quick Guest Option
The payment portal offers a convenient Make One-Time Payment option that requires no username, password, or full account registration. This guest-style method is ideal when you need to settle your bill immediately.
How to pay as a guest:
- Go to https://ipn.paymentus.com/cp/fwin
- Select Make One-Time Payment
- Enter your 15-digit customer and account number (found on your bill)
- Provide required verification details
- Review your balance and complete the payment with Visa, Mastercard, Discover, electronic check, PayPal, PayPal Credit, or Venmo
Payments made after midnight typically post within 48 hours. You receive an immediate confirmation number. This option works well for one-time or occasional payments.
Pay Online with Full Account Access
Register or log in at the same portal for complete account management. Once inside you can:
- View current and past bills with usage details
- Make one-time or scheduled payments
- Enroll in and manage AutoPay
- Switch to eBilling (paperless statements)
- View payment history and update account information
First-time users register with your customer and account number. The portal is available 24/7 on desktop and mobile devices and provides secure processing with confirmation.
Pay Fort Wayne City Utilities Bill by Phone
Call the Customer Support Center for automated or assisted payments.
Phone number: (260) 427-1234
Have your 15-digit account number and payment method (electronic check or credit/debit card) ready. Follow the prompts to complete your transaction. The line is available during business hours for payments and account assistance. This option works well when you need live support or cannot access the internet.
Pay In Person at Kiosks (Immediate Posting)
Self-service payment kiosks are available at Citizens Square and post payments to your account in real time.
Location: 200 East Berry Street, Suite 130, Fort Wayne, IN 46802 (Citizens Square)
- Exterior kiosk (outside wall, Clinton Street side): Available 24/7
- Interior kiosk: Available during regular City business hours (Monday–Friday)
Accepted methods include cash, check, and credit/debit cards. Look for clear signage. Payments post immediately with a receipt.
Pay with Cash at Walmart Locations
Cash payments are accepted at five Walmart Supercenters in Fort Wayne. Payments post immediately to your account.
Participating locations:
- Walmart Supercenter – 7502 N. Southtown Crossing
- Walmart Supercenter – 1710 Apple Glen Boulevard
- Walmart Supercenter – 5311 Coldwater Road
- Walmart Supercenter – 10105 Lima Road
- Walmart Supercenter – 10420 Maysville Road
Bring your bill or 15-digit account number. A $2.00 convenience fee applies (paid to Walmart). No other retail locations are authorized for payments.
Pay by Mail
Mail your check or money order (payable to Fort Wayne City Utilities) to:
Fort Wayne City Utilities P.O. Box 12669 Fort Wayne, IN 46864-2669
Include your full 15-digit customer and account number on the check. Allow up to 10 business days for delivery and processing. Mail early to ensure crediting before the due date. Using the wrong address or omitting the account number can delay posting and result in late fees.
Automatic Payments (AutoPay) and eBilling
Enroll in AutoPay through the payment portal to have your bill automatically deducted from your bank account or charged to your card on the due date. You can also enroll in eBilling for paperless statements. Both options are managed in the same portal and help prevent missed payments and late fees.
Important Billing Policies
Bills are due on the date shown on your statement. A late fee is typically assessed on the sixth day after the due date. Delinquent accounts may receive a disconnect notice. Service can be disconnected for nonpayment, and reconnection requires full payment of the past-due balance plus applicable fees. A late fee exemption is available for customers 65 or older or receiving Social Security/Disability income who meet specific residency and account requirements (documentation required). Contact Customer Support promptly if you anticipate difficulty paying.
Customer Service and Contact Information
Customer Support Center: (260) 427-1234 (Monday–Friday, 7:30 a.m. – 5:30 p.m.) Email: [email protected] Physical Address: 200 East Berry Street, Suite 130, Fort Wayne, IN 46802 Mailing Address for Payments: P.O. Box 12669, Fort Wayne, IN 46864-2669
Have your 15-digit account number and recent bill ready when contacting support. Representatives speak English, Spanish, and Burmese.
FAQs
How do I pay my Fort Wayne City Utilities bill without creating an account? Use the Make One-Time Payment option at https://ipn.paymentus.com/cp/fwin. No registration or login is required.
What phone number do I call to pay my City Utilities bill? Call (260) 427-1234. Follow the prompts for automated payments with electronic check or credit/debit card.
Where can I pay my Fort Wayne City Utilities bill in person 24/7? Use the exterior self-service kiosk at 200 East Berry Street (Citizens Square). It accepts cash, check, and cards with immediate posting.
Can I pay with cash at Walmart? Yes. Pay at any of the five listed Walmart Supercenters in Fort Wayne. A $2.00 convenience fee applies; bring your bill or 15-digit account number.
What is the mailing address for payments? Send checks to Fort Wayne City Utilities, P.O. Box 12669, Fort Wayne, IN 46864-2669. Include your full 15-digit account number.
How do I set up automatic payments? Register or log in at the payment portal and enroll in AutoPay. You can also manage eBilling in the same portal.
What happens if I pay late? A late fee is typically assessed on the sixth day after the due date. Delinquent accounts risk disconnection. A late fee exemption may be available for eligible seniors or those on fixed income.
How do I find my 15-digit account number? It appears on the top right of your monthly bill statement.
