First Merchants Bank is a prominent Midwest financial institution known for personalized service, security, and digital solutions that make banking easy. Its Bill Pay platform empowers customers to handle all payments online—securely, on time, and with less hassle. Whether paying bills through login, as a guest, in-person at a payment center, or over the phone, First Merchants Bank offers speed, flexibility, and peace of mind with every transaction.
https://www.firstmerchants.com/personal/mobile-and-online-banking/bill-pay
https://www.firstmerchants.com/personal/mobile-and-online-banking/digital-banking-tools/pay-your-bills-online
Login Process
- Access First Merchants Bank Bill Pay by logging in to the online or mobile banking system with your username and password.
- Registration is quick—simply enroll in Online Banking, then activate Bill Pay to begin viewing and managing bills.
- From your dashboard, you can add payees, set up one-time or automatic recurring payments, manage e-bills, and review payment history.
- Forgot credentials? Use online recovery tools or call customer support for assistance.
Pay as Guest
- First Merchants Bank’s Bill Pay emphasizes enrolled user security, so pay as a guest (without login) is not standard for regular banking bills.
- Loan or special account payments may have limited guest payment portals—contact support or check your statement for a quick-pay link.
- Third-party payment sites may offer guest-style payments for mortgage or auto loans, but for full bill pay features, enrolling in digital banking is best.
How to Pay Online
- Use the Bill Pay dashboard to pay bills with your checking account, debit card, or linked external accounts.
- Schedule single or recurring payments, expedite overnight payments ($19.95 fee), or set up e-bills for popular companies.
- Payments can be delivered electronically or by check, depending on the recipient.
- See all pending, past, and scheduled payments at a glance and manage reminders to never miss a due date.
Pay by Phone
- Call 1-800-205-3464 for live support Mon–Fri, 8 a.m.–8 p.m., and Sat, 9 a.m.–3 p.m. ET.
- Phone reps can help with bill pay setup, troubleshoot payment issues, and walk you through urgent or same-day payment options.
- Telephone Banking (at 1-800-473-5055) allows account and transaction access 24/7.
Pay by Mail
- Send mailed payments (checks, money orders) by including your account number with all documentation to:
First Merchants Bank
PO Box 549
Daleville, IN 47334 - Use bill pay for automatic mailing of check payments, or send directly for special loans or services.
- Allow several days for mail to post to your account.
Pay in Person
- Visit any First Merchants Bank location or payment center to pay loan or account bills.
- Find local branches and hours at the bank’s locations tool online.
- In-person payments are credited immediately, with receipts for your records.
Address and Contact Information
- Online Bill Pay Portal: https://www.firstmerchants.com/personal/mobile-and-online-banking/bill-pay
- Phone (Customer Service): 1-800-205-3464 (Mon–Fri 8:00 a.m.–8:00 p.m., Sat 9:00 a.m.–3:00 p.m. ET)
- Telephone Banking: 1-800-473-5055 (24/7)
- Mail: PO Box 549, Daleville, IN 47334
- Branch Locations: Find Branch
- Email Support: Via contact form at firstmerchants.com/help/contact
Operating Hours
- Online banking and bill pay: 24/7.
- Phone banking: 24/7 for automated, live support at posted hours.
- Branches: local business days and hours (see website).
Common Issues with Bill Pay and Troubleshooting
- Trouble enrolling or with forgotten credentials? Call or use the online tools for reset/recovery.
- Payments not showing or incorrect? Confirm payee info, check payment status online, or call for help.
- Expedited payments incur a fee and must be submitted before 2 p.m. on banking days.
- Card not working or system error? Try another method or device; call support for live troubleshooting.
- Locked out of your bill pay platform? Call for immediate reactivation.
Payment Plans, Financial Assistance, or Medical Debt Support
- Schedule recurring, automated payments for predictable monthly bills.
- Payment arrangements for certain loan or overdue accounts may be discussed with a branch manager or phone rep.
- For overdraft concerns or hardship, customer service can advise on bank products or options.
- Bill Pay ensures you never miss a payment due to late fees by automating reminders and scheduling.
Frequently Asked Questions (FAQs)
Q: How do I enroll in First Merchants Bill Pay?
A: Enroll through Online Banking, then activate Bill Pay—add payees and begin paying right away.
Q: Can I pay bills as a guest?
A: Full bill pay is only for enrolled users, but select loan types may offer quick-pay links; check your statement or call support.
Q: Does First Merchants support e-bills or reminders?
A: Yes, you can set up e-bills from participating companies and receive payment reminders in your dashboard.
Q: What is the customer service number for bill pay help?
A: Call 1-800-205-3464 during extended business hours for support.
Q: Are there fees for bill pay?
A: Standard bill pay is free; expedited overnight payment incurs a $19.95 fee.
First Merchants Bank Bill Pay puts control in your hands with secure, flexible payment, top support, and the digital tools to manage all your bills in one place.