Fayetteville Public Works Commission (PWC) delivers electric, water, and wastewater services to residents and businesses in Fayetteville, North Carolina. Paying your utility bill on time prevents late fees, service interruptions, and collection actions. PWC offers convenient options including a fast guest pay feature, full online account management, 24/7 automated phone payments, a drive-thru self-service station, assisted drive-thru, and traditional mail.
- To pay your bill quickly as a guest without creating an account or to manage your full profile with usage tracking and autopay, visit the official My Account Manager at https://my.faypwc.com/.
- For detailed information on all current payment methods, fees, policies, and enrollment options, consult the official Payment Options page at https://www.faypwc.com/payoptions/.
Pay as Guest – Quick One-Time Payment
PWC provides a convenient “Pay as Guest” option on the My Account Manager portal for customers who need to make a fast, one-time payment without registering for a full account. This is ideal when you want to settle your bill immediately using only your account number and basic verification details.
How to pay as a guest:
- Go to https://my.faypwc.com/
- Select the Pay as Guest option
- Enter your PWC account number and required identifying information (such as ZIP code or service address)
- Review your current balance and due date
- Complete the payment securely with a credit/debit card or bank account
Payments process immediately with confirmation provided. No username or password is required, making this the fastest digital option for one-time payers.
Pay Online with Full Account Access
For complete control over your PWC account, register or log in at the My Account Manager portal. Features include viewing current and past bills, detailed usage history, one-time or scheduled payments, paperless eBill enrollment, and outage notifications.
Registration steps:
- Visit https://my.faypwc.com/
- Use your account number from your bill to create a secure profile
- Set up a username and password for ongoing access
The portal and the free FayPWC mobile app (available on iOS and Android) let you manage everything from any device 24/7. Search for “Fayetteville Public Works Commission” or “FayPWC App” in your app store.
Pay Fayetteville PWC Bill by Phone (24/7)
PWC offers reliable automated phone payments through the Bill2Pay system.
Phone number: 1-833-4PAYPWC (1-833-472-9792)
Have your account number and payment method ready. Follow the automated prompts to complete your transaction. Bank account and routing number payments incur no convenience fees. Credit or debit card payments have a tiered fee structure: a $1.79 minimum per transaction plus 1.69% of the transaction total (maximum transaction $10,000).
This option works well outside business hours or when you prefer not to use the internet.
Pay In Person – Drive-Thru and 24/7 Self-Service Pay Station
Customer Service Center Address: 955 Old Wilmington Road, Fayetteville, NC 28301
24/7 Self-Service Pay Station (far-right drive-thru lane): Available around the clock, including weekends and holidays. Accepts cash, check, credit/debit card, and money order. Payments are applied to your account immediately. No change is given—any overpayment is applied as a credit to your account. Drive up, follow the on-screen prompts, and insert your payment and bill stub or account number.
Assisted Customer Service Drive-Thru: Monday–Friday, 8:30 a.m. – 5:30 p.m. (excluding holidays). Staff can assist with payments using cash, check, or money order. This is the primary assisted in-person option since walk-in service at the Customer Service Center is currently closed.
No widespread retail partner network (such as grocery stores or pharmacies) is currently promoted for PWC payments. Western Union Quick Collect locations worldwide accept cash payments 7 days a week (minimal Western Union fee applies; payments may not post the same day). Provide your PWC account number at any Western Union agent.
Pay by Mail
Mail your check or money order (payable to Fayetteville PWC) to:
Fayetteville PWC P.O. Box 71113 Charlotte, NC 28272-1113
Include your account number on the check or attach the payment stub from your bill. Allow 7–10 business days for delivery and processing. Use this address for all payment mailings to ensure accurate and timely crediting.
Automatic Bank Draft (Autopay) and eBill
Enroll in automatic bank draft to have your bill paid directly from your checking or savings account on the due date. Your bill will be marked “do not pay.” Sign up by calling (910) 223-4105 or through the online enrollment form available on the PWC website.
eBill (paperless electronic billing) is free. You receive an email with a link to view and pay your bill securely. Enroll through the My Account Manager portal or by calling Customer Service at (910) 483-1382.
Important Billing Information
Bills are issued monthly. Late payments may result in fees and possible service disconnection. Contact PWC promptly if you need assistance with payment arrangements or utility assistance programs. Keep your account number readily available for all payment channels.
Customer Service and Contact Information
Customer Service Call Center: (910) 483-1382 (Monday–Friday, 7:00 a.m. – 8:00 p.m., excluding holidays) 24-Hour Emergency Line: (910) 483-1382 Payment Phone (automated): 1-833-472-9792 Email: [email protected] Fax: (910) 483-5402
Physical / Shipping Address: 955 Old Wilmington Road, Fayetteville, NC 28301 Mailing Address for Payments: P.O. Box 71113, Charlotte, NC 28272-1113 General Mailing Address (non-payments): P.O. Box 1089, Fayetteville, NC 28302
FAQs
How do I pay my Fayetteville PWC bill as a guest? Visit https://my.faypwc.com/, select “Pay as Guest,” enter your account number, and complete payment with a card or bank account. No registration is required.
What phone number do I call to pay my PWC bill? Call 1-833-4PAYPWC (1-833-472-9792) for 24/7 automated payments. Bank payments have no fees; card payments have a small convenience fee.
Where can I pay my Fayetteville PWC bill in person? Use the 24/7 Self-Service Pay Station or assisted drive-thru at 955 Old Wilmington Road, Fayetteville, NC 28301. Walk-in service is currently closed.
Is there a 24/7 payment option at the PWC office? Yes. The far-right drive-thru lane has a self-service pay station available 24/7 that accepts cash, check, card, and money order.
What is the mailing address for PWC payments? Send checks or money orders to P.O. Box 71113, Charlotte, NC 28272-1113. Always include your account number.
How do I set up automatic payments for my PWC bill? Call (910) 223-4105 or enroll through the My Account Manager portal at https://my.faypwc.com/.
Does PWC charge fees for online or phone payments? Bank account payments have no convenience fees. Credit/debit card payments have a $1.79 minimum plus 1.69% of the transaction amount.
Can I pay at Western Union? Yes. Use any Western Union Quick Collect location with your PWC account number. A small fee applies from Western Union.
How do I enroll in paperless billing? Log into the My Account Manager portal or call (910) 483-1382 to switch to eBill for free email statements.
What should I do if I cannot pay on time? Call Customer Service at (910) 483-1382 immediately to discuss payment arrangements or available assistance programs.
