Excelcare Medical Associates, part of Excelcare Alliance, LLC, is a leading multi-specialty medical practice serving patients throughout Cumberland County and surrounding areas in South Jersey. The group provides comprehensive primary care, specialty services, and coordinated healthcare through multiple office locations. Patients receive statements for services not fully covered by insurance or for self-pay visits, with clear due dates printed on each bill. Timely payment ensures uninterrupted access to care and avoids collection activity.
- For the most current billing and payment details, visit the official Excelcare Alliance website at https://www.excel-care.com/ where you can access the patient portal and contact information.
- Patients can also make secure one-time payments directly through the official guest pay portal at https://pay5.patientportal.me/excelahealth.
Guest Pay / One-Time Payment Option
Excelcare Medical Associates offers a convenient guest pay option through its official patient payment portal—no full account registration required. This feature is ideal for patients who prefer to pay a single bill without creating a recurring login.
To complete a guest payment:
- Visit the guest pay portal at https://pay5.patientportal.me/excelahealth.
- Enter your phone number or account details as prompted on the bill.
- Provide payment information using a credit/debit card or electronic check (ACH).
- Review the amount and submit for immediate confirmation.
Payments are processed securely through the authorized Salucro/athenahealth system and typically post the same or next business day. You will receive an on-screen receipt. The portal is fully secure and mobile-friendly.
Online Patient Portal Payments
Create a free account on the official athenahealth patient portal at https://12810-1.portal.athenahealth.com/ for full 24/7 access. Once logged in, navigate to the Billing tab to view recent charges, statements, payment history, and make payments. You can pay outstanding balances with a credit/debit card. The portal also allows you to manage saved payment methods, request payment plans, and communicate with the billing team.
Existing patients receive email links to access bills directly. The portal supports family/guarantor accounts so one person can manage payments for multiple household members.
Pay by Phone & Customer Service Assistance
For assistance with payments or to pay over the phone, call the main office at (856) 205-1112 (Monday–Friday, 8:00 AM–4:30 PM). Representatives can process payments, answer billing questions, discuss insurance issues, or help set up payment arrangements. Have your statement or account number ready when calling.
Mail Payments
Mail your payment stub with a check or money order (payable to Excelcare Alliance, LLC or Excelcare Medical Associates) to the corporate office: Excelcare Alliance, LLC 76 South State Street Vineland, NJ 08360-4851
Include your full account number or patient name on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free and reliable for patients without online access.
In-Person Payments at Office Locations
Payments can be made in person at any Excelcare Alliance office location during regular business hours (Monday–Friday, 8:00 AM–4:30 PM). Bring your statement for faster processing. Staff at the front desk can accept checks, money orders, or credit/debit cards where available.
Key locations include:
- Corporate Office / Vineland Medical Associates – 76 South State Street, Vineland, NJ 08360
- Additional practice sites in Vineland (1100 E. Chestnut Ave.) and Mullica Hill (201 Bridgeton Pike) – call (856) 205-1112 to confirm exact payment acceptance at each site.
No dedicated after-hours drop boxes are listed; contact the office for current procedures.
Insurance, Self-Pay & Payment Plans
Excelcare Medical Associates accepts most major insurance plans and Medicare. For uninsured or high-deductible patients, a transparent self-pay fee schedule is available. The practice offers flexible payment plans for balances—discuss options with the billing team by calling (856) 205-1112 or through the patient portal. Patients are encouraged to bring insurance cards to every visit to minimize out-of-pocket costs.
Contact Customer Service
Reach Excelcare Alliance / Excelcare Medical Associates customer service and billing support at (856) 205-1112 (Monday–Friday, 8:00 AM–4:30 PM). Fax: (856) 205-1114. The corporate office is located at 76 South State Street, Vineland, NJ 08360-4851. For urgent billing questions, use the patient portal messaging feature or email through your secure account. The practice maintains dedicated support for insurance verification, statement questions, and financial assistance coordination.
Frequently Asked Questions
Can I pay my Excelcare Medical Associates bill online without creating an account? Yes. The official guest pay portal at https://pay5.patientportal.me/excelahealth allows one-time payments using your phone number or bill details—no full registration required.
What payment methods does Excelcare Medical Associates accept? The online portals and guest pay accept credit/debit cards and electronic checks (ACH). In-person and mail options accept checks or money orders. Cash is not accepted by mail.
Are there convenience fees for Excelcare Medical Associates payments? Official portal and guest pay transactions may include standard processing fees for credit/debit cards—confirm the exact amount during checkout. ACH and check payments are typically fee-free.
Where do I mail my Excelcare Medical Associates payment? Excelcare Alliance, LLC, 76 South State Street, Vineland, NJ 08360-4851. Always include your account number or patient name.
What are the in-person payment hours? Monday–Friday, 8:00 AM–4:30 PM at all office locations. Call (856) 205-1112 to confirm availability at your specific practice site.
How do I access my bill or set up a payment plan? Log into the patient portal at https://12810-1.portal.athenahealth.com/ or request assistance by calling (856) 205-1112. Payment plans are available for qualifying balances.
What services does Excelcare Medical Associates provide? Multi-specialty care including primary care, specialty services, telehealth, and coordinated healthcare across multiple South Jersey locations.
How do I update my insurance or get help with a bill? Contact the office at (856) 205-1112 or use the secure messaging in the patient portal. Bring your current insurance card to every appointment.