Evansville Water & Sewer Utility (EWSU) supplies safe drinking water and wastewater services to residential and commercial customers throughout Evansville, Indiana, and surrounding areas. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on billing and payment options, visit the official Ways to Pay page at https://ewsu.com/account-billing/ways-to-pay.
- Customers can also make secure one-time payments directly through the official MyWater EWSU portal at https://mywater.ewsu.com/Portal/MakePayment.
Guest Pay / One-Time Payment Option
Evansville Water & Sewer Utility offers a convenient one-time payment (guest pay) option through its official MyWater EWSU portal—no full account registration or login required for single payments. This feature is ideal for occasional users or those who prefer not to create an online profile.
To complete a guest/one-time payment:
- Visit https://mywater.ewsu.com/Portal/MakePayment.
- Select the one-time payment option.
- Enter your EWSU account number (found on your bill).
- Provide payment details using a credit/debit card or electronic check (ACH).
- Review the amount and submit for immediate confirmation.
Payments typically post the same or next business day. You will receive an on-screen receipt and confirmation number. The portal is fully secure and mobile-friendly.
Online Account Management Portal & MyWater EWSU App
Create a free account on the MyWater EWSU portal at https://mywater.ewsu.com/ for full 24/7 access. Once registered, you can view current and past bills, track usage history, enroll in paperless e-billing, receive alerts, and manage your Evansville water and sewer account from any device.
The free MyWater EWSU mobile app (available for iOS and Android) provides the same features for on-the-go bill payments, usage monitoring, and notifications.
Automatic Payments (AutoPay)
Enroll in free AutoPay through the portal or app to have payments automatically withdrawn from your checking or savings account (ACH) or charged to your card on the due date each month. This eliminates missed payments and late fees. You can modify or cancel AutoPay anytime through the portal or app.
Pay by Phone
Call the Customer Service line at 812-436-7846 (Monday–Friday, 7:30 AM–4:00 PM) to make a payment by phone or discuss your account. Representatives can process payments and assist with billing questions during business hours.
Mail Payments
Mail your payment stub with a check or money order (payable to Evansville Water and Sewer Utility) to: Evansville Water and Sewer Utility P.O. Box 19 Evansville, IN 47740-0001
Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person, Kiosk, and Drop Box Payments
Visit the EWSU Customer Service Office in person at: 1 N.W. Martin Luther King, Jr. Boulevard, Room 104 Evansville, IN 47708
Lobby and payment hours are Monday through Friday, 7:30 AM to 4:00 PM.
For 24/7 convenience, use the bill pay kiosk located outside the Civic Center (same address). The kiosk accepts cash, checks, or major credit/debit cards and processes payments immediately. A secure drop box is also available for after-hours check or money order deposits (processed the next business day).
Payment Arrangements and Assistance Programs
For customers facing financial hardship, EWSU offers flexible payment arrangements. Complete the online Payment Arrangement Request Form on the official website or contact Customer Service. Additional support is available through the Bill Relief Program and other customer support programs—call 812-436-7846 for eligibility details.
Contact Customer Service
Reach Evansville Water & Sewer Utility Customer Service at 812-436-7846 (Monday–Friday, 7:30 AM–4:00 PM) for billing inquiries, payment arrangements, service starts/stops, or portal assistance. For emergencies (discolored water, line breaks, or sewer issues), call the 24/7 Emergency Line at 812-421-2130. The main office is located at 1 N.W. Martin Luther King, Jr. Boulevard, Room 104, Evansville, IN 47708.
Frequently Asked Questions
Can I pay my Evansville Water Department bill online without creating an account? Yes. The official MyWater EWSU portal at https://mywater.ewsu.com/Portal/MakePayment supports one-time/guest payments using only your account number—no full registration required for single transactions.
What payment methods does EWSU accept? The portal and app accept credit/debit cards and ACH electronic checks. The kiosk accepts cash, checks, and cards. Mail and drop box accept checks or money orders only.
Are there convenience fees for Evansville Water & Sewer payments? No convenience fees apply when using official channels including the portal, AutoPay, phone, mail, kiosk, or drop box.
Where do I mail my Evansville Water Department payment? Evansville Water and Sewer Utility, P.O. Box 19, Evansville, IN 47740-0001. Always include your account number on the check.
What are the in-person payment hours and kiosk details? Monday–Friday, 7:30 AM–4:00 PM at 1 N.W. Martin Luther King, Jr. Boulevard, Room 104. The 24/7 bill pay kiosk is located outside the Civic Center for cash, check, or card payments.
How do I set up AutoPay for my Evansville water bill? Log into the MyWater EWSU portal at https://mywater.ewsu.com/ or use the app to enroll. AutoPay is free and deducts automatically on the due date.
What services does Evansville Water & Sewer Utility provide? Safe drinking water supply and wastewater collection and treatment services for the Evansville metro area.
How do I get help with payment arrangements or billing issues? Call 812-436-7846 during business hours or submit the online Payment Arrangement Request Form. Flexible options and assistance programs are available.
