The Town of Ellettsville, Indiana provides water and wastewater utility services to residents and businesses. Customers can pay their utility bills conveniently through multiple secure options, including online payment using the PIN on their bill.
- For quick one-time or guest online payment, use the official Town of Ellettsville payment system by entering the PIN number from your utility bill at the payment portal referenced on the Town’s official Pay Utility Bill page at https://ellettsville.in.us/topic/index.php?topicid=43&structureid=17.
- For complete details on all payment methods, drop box locations, and account information, visit the official Town of Ellettsville Pay Utility Bill page at https://ellettsville.in.us/topic/index.php?topicid=43&structureid=17.
Guest / One-Time Online Payment
Ellettsville Utilities offers an online payment option that functions as a guest or one-time payment method. No full account registration is required for basic payments.
Enter the PIN number printed on your utility bill to access and pay your current balance securely. Accepted payment methods include Visa, MasterCard, Discover, American Express, and E-Check. Convenience fees apply: 3% or a $2.00 minimum for card payments, and $1.50 for E-Check. This is the fastest way to make a one-time payment without setting up recurring services.
Registered Account and Online Features
While the primary online option uses the bill PIN for quick payments, customers can also manage accounts and view billing history through the Town’s online systems. The portal supports secure transactions and provides confirmation of payments. For recurring or paperless options, contact the Utilities office to explore available features.
Pay by Phone
You can pay your Ellettsville utility bill by phone using the automated system. Call 1-855-246-9468.
You will need your account number (found on your bill). The system accepts Visa, MasterCard, Discover, and American Express. A convenience fee of 3% or a $2.00 minimum applies. This option is available for quick payments outside regular business hours.
In-Person Payments and Drop Boxes
Town Hall 1150 W Guy McCown Dr Ellettsville, IN 47429
Business Hours: Monday through Friday, 7:30 a.m. – 4:00 p.m. (office does not close for lunch).
In-person payments are accepted at the Town Hall during business hours. Cash, checks, and cards are typically accepted.
Secure drop boxes are available for after-hours payments:
- Night Deposit Box located to the left of the front door
- Drive-up Drop Box available
Include your payment stub with any check or money order. Payments dropped after hours are processed the next business day.
Pay by Mail
Mail your payment with the remittance stub to: Ellettsville Utilities P.O. Box 8 Ellettsville, IN 47429
Make checks payable to Ellettsville Utilities. Please allow 7–10 days for mailing and processing. Do not send cash by mail.
Customer Service Contact
Utilities / Billing Inquiries: (812) 876-2297 or [email protected] Pay by Phone: 1-855-246-9468 Town Hall Address: 1150 W Guy McCown Dr, Ellettsville, IN 47429
Staff can assist with payments, starting or stopping service, billing questions, and new service applications during regular business hours. For after-hours emergencies, use the drop boxes or contact the on-call system if available.
Additional Notes
Ellettsville Utilities does not offer widespread retail “in-store” payment locations. All standard payments are handled through the official online system (using bill PIN), by phone, in person at Town Hall, via secure drop boxes, or by mail.
New customers or those starting service can visit Town Hall during business hours or contact the office. The Town encourages using official channels for all payments to ensure accurate and secure processing.
Frequently Asked Questions
How do I make a one-time payment without creating an online account? Use the PIN number on your utility bill to access and pay online through the Town’s payment system. No registration is required for basic one-time payments.
What payment methods are accepted? Accepted methods include Visa, MasterCard, Discover, American Express, E-Check (online/phone), cash, checks, and money orders (in person or drop box). Convenience fees apply for card and E-Check payments.
Where can I pay my Ellettsville utility bill in person or drop off a payment? Visit Town Hall at 1150 W Guy McCown Dr, Ellettsville, IN 47429 during business hours (Monday–Friday, 7:30 a.m.–4:00 p.m.). Secure night deposit and drive-up drop boxes are available 24/7 to the left of the front door.
Can I set up automatic payments? Contact the Utilities office at (812) 876-2297 to inquire about available recurring or AutoPay options through the online system.
What is the phone number for utility payments and billing questions? Call 1-855-246-9468 for automated phone payments or (812) 876-2297 for customer service and billing assistance during business hours.
How do I start or stop utility service? Visit Town Hall or contact the Utilities office at (812) 876-2297 during business hours to request new service, transfer, or disconnection.
