El Paso Water supplies safe drinking water and wastewater services to residential and commercial customers throughout the City of El Paso, Texas. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Pay Your Bill page at https://www.epwater.org/business/billing-and-rates/pay-your-bill where you can access all payment methods and register for online account management.
- Customers can also log in or pay as a guest through the secure My Account portal at https://myaccount.epwater.org/eportal/#/ for fast one-time or recurring payments.
Guest Pay / One-Time Payment Option
El Paso Water offers a convenient one-time payment (guest pay) option through its official My Account portal—no full recurring account registration required for limited transactions. This feature is ideal for occasional users or those who prefer to pay manually without creating a profile.
To complete a guest payment:
- Visit the My Account portal at https://myaccount.epwater.org/eportal/#/.
- Select the guest login or limited options path.
- Enter your account number.
- Provide payment details using a credit/debit card (Visa, MasterCard, Discover), checking/savings account, PayPal, or Venmo.
- Review the amount and submit for immediate confirmation.
Payments are processed securely and typically post within 1 hour. You will receive an on-screen receipt. The portal is fully secure and mobile-friendly. No fees apply to official transactions.
Online Account Management with My Account
Create a free My Account at https://myaccount.epwater.org/eportal/#/ for full 24/7 access. Once registered, you can view current and past bills, track usage history, enroll in paperless e-billing, and manage your El Paso Water account from any device. The portal supports both one-time guest payments and recurring options.
Automatic Payments (AutoPay)
Enroll in free AutoPay through your My Account to have payments automatically withdrawn from your checking or savings account on the due date each month. This eliminates missed payments and late fees. You can modify or cancel AutoPay anytime through the portal.
Pay by Phone
Pay your bill 24/7 by calling (915) 594-5500. The automated system accepts credit/debit cards (Visa, MasterCard, Discover) and checking/savings accounts. Payments post within 1 hour. For billing questions or assistance, the same number connects you to representatives during business hours (Monday–Friday, 7:00 AM–6:00 PM).
Mail Payments
Mail your payment stub with a check or money order (payable to El Paso Water) to: El Paso Water P.O. Box 511 El Paso, TX 79961-0511
Include your full account number on the check. Do not send cash. Allow 1–2 business days for processing upon receipt. This option is completely fee-free.
In-Person Payment Locations
Make payments in person at expanded locations throughout El Paso, including participating retailers such as CheckFree, MoneyGram, and Walmart Bill Pay. Search by ZIP code on the official payment locations tool to find the nearest spot. Payments at these locations post within 1–3 business days depending on the retailer. Cash, checks, and money orders are accepted at most in-person sites.
Contact Customer Service
Reach El Paso Water customer service at (915) 594-5500 (Monday–Friday, 7:00 AM–6:00 PM) for billing inquiries, payment arrangements, service starts/stops, or portal assistance. The main office is located in El Paso, Texas. For 24-hour emergencies, use the same number and follow prompts.
Frequently Asked Questions
Can I pay my El Paso Water bill online without creating a full account? Yes. The official My Account portal at https://myaccount.epwater.org/eportal/#/ supports guest login for limited one-time payments using only your account number—no full registration required.
What payment methods does El Paso Water accept? The portal and phone accept credit/debit cards (Visa, MasterCard, Discover), checking/savings accounts, PayPal, and Venmo. Mail accepts checks or money orders. In-person locations accept cash, checks, or money orders.
Are there convenience fees for El Paso Water payments? No fees apply to official online, AutoPay, phone, mail, or in-person payments through verified channels.
Where do I mail my El Paso Water payment? El Paso Water, P.O. Box 511, El Paso, TX 79961-0511. Always include your account number on the check.
What are the in-person payment options? Expanded locations throughout El Paso, including CheckFree, MoneyGram, and Walmart Bill Pay. Search by ZIP code on the official tool for nearest sites and posting times.
How do I set up AutoPay for my El Paso Water bill? Log into your My Account and enroll in AutoPay. It is free and deducts automatically on the due date.
What services does El Paso Water provide? Safe drinking water supply and wastewater services for customers in the City of El Paso, Texas.
How do I get help with payment arrangements or billing issues? Call (915) 594-5500 during business hours or use the portal. Flexible arrangements are available through customer service.
