Einstein Practice Plan Bill Pay: Health Pay 24 Portal

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Einstein Practice Plan (part of Jefferson Health) handles professional physician billing for services at Jefferson Einstein Philadelphia Hospital, Jefferson Einstein Montgomery Hospital, and related outpatient locations. Paying your Einstein Practice Plan bill on time prevents late fees, collection actions, or service restrictions.

Official Einstein Practice Plan Payment Resources

Bank account (ACH/eCheck) payments through the portal have the lowest or no additional fee. Credit/debit card payments incur a convenience fee (disclosed at checkout). Payments typically post within 1–2 business days.

1. Quick Pay / Guest Payment (No Full Login Required – Fastest for One-Time Payments)

The official Health Pay 24 portal supports Quick Pay (guest payment) without creating a full account.

How to pay as a guest:

  • Visit the Online Payment Center at https://einstein.ci.healthpay24.cloud/account/login.
  • Select Quick Pay (no login needed).
  • Enter your Account Number, Patient’s Last Name, and Patient’s Date of Birth (information from your statement).
  • Choose bank account (ACH/eCheck) or credit/debit card.
  • Review the convenience fee (if any) and submit for immediate confirmation.

Payments are credited quickly and securely. This method is ideal for urgent or one-time payments when you do not have (or want) a full portal account.

2. Pay Online via Patient Portal / Full Account (Recommended for Recurring Management)

The official portal provides complete bill management and recurring payment options.

How to pay:

  • Go to https://einstein.ci.healthpay24.cloud/account/login and log in or create an account.
  • View your current balance, statements, and payment history.
  • Select Make a Payment and pay with bank account or credit/debit card.
  • Enable paperless billing and manage preferences.

The portal also links to MyEinsteinHealth / MyJeffersonHealth for integrated medical records and billing.

3. Pay by Phone

Call the Patient Accounts and Healthcare Access Department at 888-400-5717 (Monday–Friday, 8:00 AM – 5:00 PM ET). Have your statement or account details ready. Representatives can process payments, assist with portal registration, or discuss billing questions. For services rendered prior to November 5, 2022, call 215-587-3342.

4. Pay by Mail

Mail a check or money order (payable to Jefferson Health / Einstein Healthcare Network) with no convenience fee.

Mailing address: Use the remittance address printed on your monthly statement. Include your account number or statement reference clearly. Allow 7–10 business days for processing. Never send cash.

5. Payment Assistance & Important 2026 Notes

If you are experiencing financial hardship, contact the Patient Accounts department at 888-400-5717 immediately to discuss payment arrangements or financial assistance options before your due date. Jefferson Health offers case-by-case options and financial aid programs.

Important 2026 Notes:

  • Always use official jeffersonhealth.org or einstein.ci.healthpay24.cloud domains and the verified phone numbers above.
  • Jefferson Health never requests payment via gift cards, wire transfers, cryptocurrency, or unsolicited links.
  • Late payments may result in additional fees or referral to collections after proper notice.
  • For professional fees from Einstein Practice Plan physicians, payments are handled through the same portal and phone lines as Einstein Healthcare Network services.

Customer Service Contacts

Frequently Asked Questions (FAQs)

1. What is the official way to pay my Einstein Practice Plan bill online? Use the Health Pay 24 portal at https://einstein.ci.healthpay24.cloud/account/login or the Pay My Bill page at https://www.jeffersonhealth.org/pay-my-bill.

2. Is Quick Pay (guest payment) available without full registration? Yes — use Quick Pay with your Account Number, Last Name, and Date of Birth.

3. Are there convenience fees for online payments? Bank account (ACH/eCheck) payments have the lowest or no additional fee. Credit/debit card payments incur a convenience fee (disclosed at checkout).

4. What phone number should I use for billing questions or payments? Call 888-400-5717 (Monday–Friday, 8:00 AM – 5:00 PM ET). For older services (pre-11/5/22), call 215-587-3342.

5. Where do I mail my payment? Use the remittance address printed on your monthly statement.

6. How do I set up recurring payments? Log into the portal and enroll in recurring payment options under billing settings.

7. Can I view my billing and payment history online? Yes — full access is available after logging into the Health Pay 24 portal.

8. How quickly do online payments post? Most electronic payments post within 1–2 business days.

9. What should I do if I cannot pay my full bill? Contact Patient Accounts at 888-400-5717 immediately to discuss payment arrangements or financial assistance.

10. Can I update my insurance or personal details in the portal? Yes — manage insurance, personal information, and payment methods directly in the portal.

11. Is the patient portal mobile-friendly? Yes — the portal works on mobile devices; no separate app is required for payments.

12. Are third-party bill-pay services recommended? No. Jefferson Health / Einstein only endorses its official portal, phone, and mail channels to avoid extra fees or delays.

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