City of East Point Utilities provides electric, water, sewer, and solid waste services to residential and commercial customers in East Point, Georgia. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Customer Care page at https://eastpointga.gov/customer-care/ where you can access all payment options and instructions.
- Customers can also make secure one-time payments directly through the official online bill pay system linked from that page at https://bsaonline.com/BsaPayment/PayBill?payBillSessionGuid=5f1f3776-94c3-4810-8154-25ce5fac8ab6&applicationType=UtilityBilling&uid=2757
Guest Pay / One-Time Payment Option
East Point Utilities offers a convenient one-time payment (guest pay) option through its official online bill pay system—no full account registration required for single transactions. This feature is ideal for occasional users or those who prefer to pay manually without creating a recurring profile.
To complete a guest payment:
- Visit the Customer Care page and follow the link to online bill pay options.
- Select the one-time payment feature.
- Enter your utility account number.
- Provide payment details using a credit/debit card or electronic check (ACH).
- Review the amount and submit for immediate confirmation.
Payments are processed securely and typically post the same or next business day. You will receive an on-screen receipt. No service fees apply to official online or telephone payments.
Online Account Management Portal
Create a free account on the official online bill pay system (accessed via the Customer Care page) for full 24/7 access. Once registered, you can view current and past bills, track usage history, enroll in paperless e-billing, and manage your East Point Utilities account from any device. The portal supports both one-time guest payments and recurring options.
Pay by Phone (24/7)
Pay your bill 24 hours a day, 7 days a week by calling 1-855-798-1541. The automated system accepts credit/debit cards and electronic checks. No service fees apply. For billing questions or assistance, the same number connects you to representatives during business hours.
In-Person, Drive-Thru & 24/7 Kiosk Payments
Visit the Customer Care office in person at: 2791 East Point Street East Point, GA 30344
Payments are accepted Monday through Friday, 8:00 AM to 4:30 PM. Use the drive-thru window located directly behind the Customer Care building for faster service.
Self-service kiosks are available at both the Customer Care office and the drive-thru and are accessible 24/7. Kiosks accept cash, checks, credit/debit cards, and money orders. Payments made at the office or kiosks are processed promptly to avoid service interruption.
Contact Customer Service
Reach East Point Utilities Customer Care at (943) 200-2030 (Monday–Friday during business hours) for billing inquiries, payment arrangements, service starts/stops, or portal assistance. Email: [email protected]. The Customer Care office is located at 2791 East Point Street, East Point, GA 30344. For after-hours support or emergencies, follow recorded instructions on the payment line.
Frequently Asked Questions
Can I pay my East Point Utilities bill online without creating an account? Yes. The official online bill pay system (accessed via https://eastpointga.gov/customer-care/) supports one-time/guest payments using only your account number—no full registration required for single transactions.
What payment methods does East Point Utilities accept? The portal and phone accept credit/debit cards and electronic checks. Kiosks and in-person accept cash, checks, credit/debit cards, or money orders.
Are there convenience fees for East Point Utilities payments? No service fees apply to official online or telephone payments. Confirm any kiosk or card processing details during checkout.
What are the in-person payment hours and kiosk options? Monday–Friday, 8:00 AM–4:30 PM at 2791 East Point Street. Drive-thru window located directly behind the building. 24/7 kiosks available at the Customer Care office and drive-thru.
How do I set up recurring payments or view usage? Register on the online bill pay system or use the UtilityHawk Customer Portal (linked from the Customer Care page) to monitor usage, set alerts, and enroll in automatic payments.
What services does East Point Utilities provide? Electric, water, sewer, and solid waste services for customers in East Point, Georgia.
How do I get help with payment arrangements or billing issues? Call (943) 200-2030 during business hours or email [email protected]. Flexible arrangements are available through Customer Care.
