East Liverpool Water Department supplies safe drinking water and wastewater services to residential and commercial customers in East Liverpool, Ohio. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Water Department page at https://eastliverpool.com/city-department/water-dept/.
- Customers can also make secure one-time payments directly through the official Authority Pay portal at https://eliverpool.authoritypay.com/.
Guest Pay / One-Time Payment Option
East Liverpool Water Department offers a convenient one-time payment (guest pay) option through its official Authority Pay portal—no full recurring account is required for single transactions. This feature is ideal for occasional users or those who prefer to pay manually without ongoing login access.
To complete a guest/one-time payment:
- Visit the portal at https://eliverpool.authoritypay.com/.
- Use the Quick Pay or one-time payment option (enter your full account number including dashes, e.g., 00-00000-0).
- Provide payment details using a credit/debit card or electronic check (ACH/eCheck).
- Review the amount and submit for immediate confirmation.
Payments are processed securely and typically post the same or next business day. You will receive an on-screen receipt. The portal is fully secure and mobile-friendly.
Online Account Management Portal
Create a free account on the Authority Pay portal at https://eliverpool.authoritypay.com/ for full 24/7 access. Once registered (using your account number and CID from your bill), you can view current and past bills, track usage history, enroll in paperless billing, and manage your East Liverpool Water account from any device. The portal supports recurring payments after initial setup.
Pay by Phone & Pay-by-Text
Call the office at (330) 386-4377 (option 0 for customer service) to request a pay-by-text link sent directly to your cell phone. This is the recommended method for quick card payments. A $1.75 minimum or 2.5% fee applies to credit/debit card transactions (whichever is higher). ACH/eCheck payments incur a $0.50 fee. For billing questions or assistance, the same number connects you to a representative during office hours.
Mail Payments
Mail your payment stub with a check or money order (payable to East Liverpool Water Department or City of East Liverpool) to City Hall: East Liverpool Water Department 126 West Sixth Street East Liverpool, OH 43920
Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person Payments
Visit City Hall in person at: 126 West Sixth Street East Liverpool, OH 43920
Payments are accepted at the Water Department/City Hall counter during office hours (Monday–Friday, 8:00 AM–5:00 PM). Staff can assist with billing questions, payment arrangements, or account updates. Call ahead at (330) 386-4377 to confirm current procedures.
Contact Customer Service
Reach East Liverpool Water Department customer service at (330) 386-4377 (Monday–Friday, 8:00 AM–5:00 PM) for billing inquiries, payment arrangements, service starts/stops, or portal assistance. Email: [email protected]. The Water Department is located inside City Hall at 126 West Sixth Street, East Liverpool, OH 43920.
Frequently Asked Questions
Can I pay my East Liverpool Water bill online without creating an account? Yes. The official Authority Pay portal at https://eliverpool.authoritypay.com/ supports one-time/guest payments using only your full account number—no full registration required for single transactions.
What payment methods does East Liverpool Water Department accept? The portal and phone accept credit/debit cards and ACH/eCheck. Mail and in-person payments accept checks or money orders. Cash is not accepted by mail.
Are there convenience fees for East Liverpool Water payments? Yes. Credit/debit card payments incur a 2.5% fee or $1.75 minimum (whichever is higher). ACH/eCheck payments incur a $0.50 fee. Mail and in-person check payments are fee-free.
Where do I mail my East Liverpool Water payment? East Liverpool Water Department, 126 West Sixth Street, East Liverpool, OH 43920. Always include your account number on the check.
What are the in-person payment hours? Monday–Friday, 8:00 AM–5:00 PM at City Hall, 126 West Sixth Street, East Liverpool, OH 43920.
How do I set up recurring payments? Log into your free account on the Authority Pay portal at https://eliverpool.authoritypay.com/ and enroll in recurring payments. It is simple and secure.
What services does East Liverpool Water Department provide? Safe drinking water supply and wastewater services for the City of East Liverpool, Ohio.
How do I get help with billing questions or payment arrangements? Call (330) 386-4377 during business hours or use the portal. Flexible arrangements are available through customer service.
