Dyersburg Electric System (DES) provides reliable electric service to customers in Dyersburg, Tennessee, and surrounding areas. Customers can pay their bills quickly and conveniently using several secure options, including a guest-friendly Quick Pay feature.
For fast one-time payments without creating an account, use the official Quick Pay option at the Dyersburg Electric System payment portal: https://billing.despower.com/onlineportal/.
For complete payment options and account management, visit the official Dyersburg Electric System website at https://www.despower.com/how-to-pay-your-bill/.
Guest / One-Time Payment (Quick Pay)
Dyersburg Electric System offers a convenient Quick Pay feature that allows you to make a payment without logging into an account. This guest payment option is ideal for one-time payments or when paying on behalf of someone else.
To use Quick Pay:
- Go to the payment portal at https://billing.despower.com/onlineportal/
- Select the Quick Pay option
- Enter your account number and one of the following: phone number, billing ZIP code, or email address
- Complete your payment securely
This feature supports credit/debit cards and E-Checks. A convenience fee of $3.95 applies for payments up to $300, with an additional $3.95 for each $300 increment.
Online Account Payments and Mobile App
Registered users can log in to the DES Customer Portal to view bills, make payments, set up AutoPay, and manage account alerts.
The official MyDES Mobile App is also available for iOS and Android. The app allows you to pay your bill, view usage history, receive notifications, and manage your account on the go.
In-Person and Drive-Thru Payments
Dyersburg Electric System Office 211 E Court St Dyersburg, TN 38024
Drive-Thru Hours: Monday – Friday, 7:30 a.m. – 5:00 p.m. Office Hours: Monday – Friday, 8:30 a.m. – 5:00 p.m.
Payments are accepted in cash, check, credit/debit card, or bank draft (ACH). A night deposit box is available next to the drive-thru for after-hours payments.
Kiosk Payment Locations
DES offers self-service kiosks at the following locations where you can pay with cash, credit/debit cards, or E-Checks:
- Marathon Store: 1501 Parr Ave, Dyersburg, TN
- Bull Market: 1890 Forrest St, Dyersburg, TN
- DES Office: 211 E Court St, Dyersburg, TN
Pay by Phone
You can make payments using the automated Interactive Voice Response (IVR) system by calling 731-207-8652.
This option accepts credit/debit cards and E-Checks. Have your account number ready when calling.
Pay by Mail
Mail your payment with the remittance stub to: Dyersburg Electric System P.O. Box 664 Dyersburg, TN 38025-0664
Make checks payable to Dyersburg Electric System. Allow extra time for mail delivery and processing to avoid late fees.
Customer Service Contact
Main Phone: (731) 287-4600 After-Hours Assistance: (731) 287-4602 Business Hours: Monday – Friday, 8:30 a.m. – 5:00 p.m.
Representatives can assist with payments, account questions, service requests, and payment arrangements during business hours.
Additional Notes
Dyersburg Electric System charges a convenience fee of $3.95 for credit/debit card and E-Check payments up to $300, plus an additional $3.95 for each $300 increment. A 5% late fee applies to unpaid balances after the due date.
As of August 2026, payments are no longer accepted at former First Citizens National Bank locations. Customers can continue using Security Bank, Simmons Bank, DES kiosks, the drive-thru, or other official channels.
For the fastest and most reliable processing, use the official DES website, mobile app, or in-person options at the main office.
Frequently Asked Questions
How do I make a one-time payment without logging in? Use the Quick Pay feature at https://billing.despower.com/onlineportal/. Enter your account number and phone number, ZIP code, or email to pay without creating an account.
Where can I pay my Dyersburg Electric bill in person? You can pay at the main office and drive-thru located at 211 E Court St, Dyersburg, TN 38024 (Drive-thru open 7:30 a.m. – 5:00 p.m.). Kiosks are also available at Marathon Store (1501 Parr Ave) and Bull Market (1890 Forrest St).
What is the phone number to pay my Dyersburg Electric bill? Call the automated payment system at 731-207-8652 to pay by credit/debit card or E-Check.
Where do I mail my Dyersburg Electric payment? Mail payments to: Dyersburg Electric System, P.O. Box 664, Dyersburg, TN 38025-0664.
Does Dyersburg Electric offer automatic payments? Yes. You can set up AutoPay (bank draft/ACH) through the online customer portal or by bringing a voided check to the main office.
