Duquesne Light Company provides secure and convenient options for paying your electric bill, including instant online payments with guest pay, automated AutoPay, phone payments, third-party locations, and mail. Customers can also access payment arrangements and assistance programs when needed. This guide delivers the most accurate, up-to-date information directly from the official Duquesne Light website.
To pay your Duquesne Light bill instantly with no fees or to explore all official options, visit the Payment Options page at https://duquesnelight.com/account-billing/payment-options or make a quick guest payment at the secure portal https://ipn.paymentus.com/rotp/duql.
- Payment Options page: This is the central hub for all residential payment methods. It includes direct links to instant guest pay, AutoPay enrollment, scheduled payments, and details on third-party locations with exact codes and fees. Use this page to understand every option and any current promotions or warnings.
- Instant Payment / Guest Pay portal: Make a one-time payment immediately without creating an account. Accept credit/debit cards, bank accounts, Apple Pay, Google Pay, PayPal, and Venmo. No convenience fees apply. Payments are processed quickly for same-day or next-business-day credit in most cases.
Instant Online Payments (Guest Pay Available – No Fees)
Duquesne Light offers a fast Instant Payment option through its secure Paymentus-powered portal. Guest pay (one-time payment without registration) is fully supported — simply enter your account number from your bill and complete the payment in minutes.
Accepted methods include:
- Credit and debit cards
- Bank account (ACH)
- Digital wallets: Apple Pay, Google Pay™, PayPal, and Venmo
Key benefits: No fees on official instant or scheduled online payments. Payments made through the portal receive immediate confirmation. If your service has been shut off for non-payment, you can often restore it quickly through the online portal.
Register for a full My Account at duquesnelight.com for additional features such as viewing payment history, managing stored payment methods, and setting up recurring options.
My Account Portal, Scheduled Payments & AutoPay
Create or log in to your My Account at duquesnelight.com to access complete self-service tools:
- View and pay your current bill
- Schedule future payments from your bank account
- Enroll in AutoPay for automatic monthly deduction from your checking or savings account on the due date (worry-free on-time payments)
- Sign up for paperless billing and email alerts
- Manage profile information and payment methods
AutoPay ensures your bill is paid automatically, helping avoid late fees. You can enroll, update, or cancel AutoPay anytime through your online account. No fees apply for bank account AutoPay.
Pay by Phone
Call 888-393-7100 (residential customer service).
- Automated phone system available 24 hours a day, 7 days a week
- Live agents available Monday through Friday, 8:00 a.m. – 5:00 p.m.
- Pay with credit/debit card or bank account
- No fees apply for phone payments through official channels
TTY users should call 711. For power outages or emergencies, call 888-393-7000.
Pay at Convenient Third-Party Locations (In-Person)
Duquesne Light partners with trusted retailers for in-person and cash payments. No company walk-in payment centers are required — use these widespread options:
Western Union Quick Collect
- Use city code: DUQUESNE PA
- Fee: $1.50
- Find locations at location.westernunion.com (search Pittsburgh or your area)
- Bring your Duquesne Light bill or account number
Walmart
- Use code: WMBP
- Fee: $2.00
- Available at most Walmart locations and via Walmart app or website
- Sign up or pay in-store with your bill
These locations accept cash and other methods. Fees are charged by the third party (not Duquesne Light). Payments are typically credited within 1–2 business days.
Pay by Mail
Mail your check or money order (payable to Duquesne Light Company) along with the remittance stub from your bill to: Duquesne Light Company PO Box 371324 Pittsburgh, PA 15250-7324
Use the self-addressed envelope included with your bill for faster processing. Allow extra time for mail delivery. Payments are credited based on the date received by the company.
Payment Arrangements and Bill Assistance Programs
Duquesne Light offers options for customers facing temporary financial difficulty:
- Payment Arrangements: Spread your balance over monthly installments. Call customer service at 888-393-7100 to discuss eligibility and set up a plan.
- Dollar Energy Fund: Partnership program providing hardship grants to help maintain or restore service. Eligibility is generally based on income (often at or below 200% of Federal Poverty Guidelines) and recent payment history (e.g., at least $150 paid in the past three months). Apply through Duquesne Light’s site or local agencies such as Holy Family Institute. Check current fund availability, as grants can be limited.
- Customer Assistance Program (CAP): Income-eligible customers may qualify for ongoing support with recertification required every 24 months (or sooner in some cases).
- LIHEAP (Low Income Home Energy Assistance Program): Federal and state-funded grants for heating assistance. Apply through local community action agencies or Pennsylvania’s COMPASS system before or alongside Dollar Energy Fund applications.
For the most current assistance details and to apply, visit the Payment Assistance section on duquesnelight.com or call customer service. Acting early helps prevent service disconnection.
Contact Duquesne Light Customer Service
Residential Customer Service Phone: 888-393-7100 Outage/Emergency Reporting: 888-393-7000 Hours: Automated system 24/7; live agents Monday–Friday 8:00 a.m.–5:00 p.m. TTY: 711 Website & My Account: duquesnelight.com (register or log in for payments, AutoPay, alerts, and more) Mailing Address for Payments: PO Box 371324, Pittsburgh, PA 15250-7324
The company serves the greater Pittsburgh area and emphasizes convenient digital options alongside traditional methods.
Frequently Asked Questions
How do I make an instant guest payment without creating an account?
Visit the secure Instant Payment portal at https://ipn.paymentus.com/rotp/duql. Select one-time payment, enter your account number, and pay with a card, bank account, or digital wallet. No registration or fees are required.
Are there fees for paying my Duquesne Light bill online or by phone?
Official online instant payments, scheduled payments, and phone payments through 888-393-7100 have no convenience fees. Third-party locations (Western Union or Walmart) charge small fees ($1.50–$2.00) set by those providers.
How do I set up or cancel AutoPay?
Log in to your My Account at duquesnelight.com, navigate to payment options, and enroll in AutoPay using your bank account details. You can update or cancel AutoPay anytime through the same portal. AutoPay helps ensure on-time payments with no fees.
Where can I pay in person with cash?
Use Western Union Quick Collect with code DUQUESNE PA ($1.50 fee) or Walmart with code WMBP ($2 fee). These options are available at hundreds of locations across the service area. Find the nearest Western Union location online or ask at your local Walmart.
What should I do if my service has been shut off?
Make a payment through the online Instant Payment portal or call 888-393-7100 immediately. In many cases, you can restore service online once payment posts. Contact customer service for specific restoration steps.
Is there help available if I’m having trouble paying my bill?
Yes. Duquesne Light offers payment arrangements and partners with the Dollar Energy Fund for hardship grants. Income-eligible customers may also qualify for the Customer Assistance Program or LIHEAP. Call 888-393-7100 or visit the Payment Assistance section on the website for current options and application guidance. Local agencies like Holy Family Institute can also assist with screening and applications.
How do I sign up for paperless billing or email alerts?
Register or log in to My Account at duquesnelight.com. From there, you can enroll in paperless billing (no more mailed paper bills) and set up account alerts for due dates, payments, and important notices.
What is the mailing address for payments?
Send checks payable to “Duquesne Light Company” with your remittance stub to: Duquesne Light Company, PO Box 371324, Pittsburgh, PA 15250-7324.
