Duke MyChart, now part of My Duke Health, is the secure patient portal for Duke University Health System in North Carolina. Patients receive statements for hospital, clinic, and physician services with a clear due date. Timely payment prevents late fees and maintains good account standing.
- For the most current details on accounts and billing, visit the official Paying Your Bill page at https://www.dukehealth.org/paying-for-care/pay-my-bill where you can learn all payment methods.
- You can also make a secure one-time payment directly through the official Pay as Guest feature at https://www.dukemychart.org/home/billing/guestpay/payasguest.
Guest Pay / One-Time Payment Option
Duke MyChart offers a convenient Pay as Guest one-time payment option through its official system—no full My Duke Health account required. This feature is ideal for loved ones, caregivers, or patients who prefer to pay a single statement without creating a profile.
To complete a guest payment:
- Visit the Pay as Guest portal at https://www.dukemychart.org/home/billing/guestpay/payasguest.
- Enter your account or patient information from your statement.
- Provide payment details using a credit card (Visa, MasterCard, American Express, Discover).
- Review the amount and submit for immediate confirmation.
Payments are processed securely and typically post the same or next business day. You will receive an on-screen receipt. The portal is fully secure and mobile-friendly.
Online Account Management with My Duke Health
Create a free My Duke Health account (formerly Duke MyChart) at https://www.dukemychart.org/ for full 24/7 access. Once registered, you can view current and past statements, track payment history, enroll in paperless billing, set up recurring payments, request payment plans, and manage your Duke Health account from any device. The portal supports both one-time guest payments and ongoing account management.
Automatic Payments
Enroll in recurring payments through your My Duke Health account to have the billed amount automatically charged to your credit card or deducted from your bank account on the due date each month. This eliminates missed payments and late fees. You can modify or cancel automatic payments anytime through the portal.
Pay by Phone
Call Duke Health Customer Service at 919-620-4555 (local) or 1-800-782-6945 (toll-free) to make a payment by phone or discuss your account. Have your statement or account number ready. Representatives are available Monday–Wednesday and Friday 8:00 AM–5:00 PM ET, and Thursday 8:00 AM–4:00 PM ET. The interactive system also guides you through automated payments.
Mail Payments
Mail your payment with a check or money order (payable to Duke University Health System) to the exact remittance address printed on your monthly statement. Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
Contact Customer Service
Reach Duke Health Customer Service at 919-620-4555 (local) or 1-800-782-6945 (toll-free) during business hours for billing inquiries, payment arrangements, payment plans, or account support. Submit a billing inquiry directly through your My Duke Health account for faster responses. The system serves all Duke Health hospitals and clinics.
Frequently Asked Questions
Can I pay my Duke MyChart bill online without creating a full account? Yes. The official Pay as Guest feature at https://www.dukemychart.org/home/billing/guestpay/payasguest allows one-time payments without a My Duke Health account.
What payment methods does Duke Health accept? The portal and phone accept credit cards (Visa, MasterCard, American Express, Discover). Mail accepts checks or money orders. No cash payments are accepted online or by phone.
Are there convenience fees for Duke MyChart payments? No convenience fees are charged by Duke Health for official payments. Confirm any processor details during checkout.
Where do I mail my Duke MyChart payment? Use the exact remittance address printed on your monthly statement. Always include your full account number on the check.
How do I set up recurring payments? Enroll directly through your My Duke Health account. It is free and charges automatically on the due date.
What services does Duke MyChart provide? Secure access to medical records, test results, appointment scheduling, prescription refills, and bill payment for all Duke Health services.
How do I get help with payment arrangements or billing issues? Call 919-620-4555 or 1-800-782-6945 during business hours or submit an inquiry through your My Duke Health account. Flexible payment plans and financial assistance options are available.
