Douglas Fast Net (DFN) provides high-speed fiber internet, phone, and related services to residential and business customers in Roseburg, North Bend, Coos Bay, and surrounding areas of Douglas County, Oregon. Monthly bills include service charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official DFN website at https://dfn.net/ where you can access support and account tools.
- You can also pay your bill securely through the official SmartHub customer portal at https://douglasfast.smarthub.coop/ for quick online access and account management.
Guest Pay / One-Time Payment Option
Douglas Fast Net offers a convenient one-time payment (Quick Pay) option through its official SmartHub portal—no full account registration required for single transactions. This guest-style feature is ideal for occasional users or those who prefer to pay manually without creating a profile.
To complete a one-time payment:
- Visit the portal at https://douglasfast.smarthub.coop/PayNow.html.
- Enter your name and account number from your bill.
- Provide payment details using a credit/debit card or bank account (ACH).
- Review the amount and submit for immediate confirmation.
Payments are processed securely and typically post the same or next business day. You will receive an on-screen receipt. The portal is fully secure and mobile-friendly.
Online Account Management with SmartHub
Create a free SmartHub account at https://douglasfast.smarthub.coop/ for full 24/7 access. Once registered, you can view current and past bills, track usage history, enroll in paperless e-billing, report outages, and manage your Douglas Fast Net account from any device or the SmartHub mobile app. The portal supports both one-time Quick Pay and recurring options.
Automatic Payments
Enroll in free Auto Pay through SmartHub to have payments automatically withdrawn from your checking or savings account or charged to your card on the due date each month. This eliminates missed payments and late fees. You can modify or cancel Auto Pay anytime through the portal.
Pay by Phone
Call customer service at (541) 673-4242 or toll-free (844) 673-4242 during business hours to make a payment by phone or discuss your account. Representatives can process payments and assist with billing questions. Have your statement or account number ready when calling.
Mail Payments
Mail your payment with a check or money order (payable to Douglas Fast Net) to: Douglas Fast Net 2350 NW Aviation Dr. Roseburg, OR 97470
Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person Payments at Office
Visit the DFN office in person for payments during regular business hours: 2350 NW Aviation Dr. Roseburg, OR 97470
Payments are accepted Monday–Friday during office hours. Staff can assist with billing questions and payment arrangements. Cash, checks, and credit/debit cards are accepted where available.
Contact Customer Service
Reach Douglas Fast Net customer service at (541) 673-4242 (Monday–Friday during business hours) for billing inquiries, payment arrangements, or portal assistance. Email: [email protected]. The main office is located at 2350 NW Aviation Dr., Roseburg, OR 97470.
Frequently Asked Questions
Can I pay my Douglas Fast Net bill online without creating an account? Yes. The official SmartHub Pay Now portal allows one-time payments using only your name and account number—no full registration required.
What payment methods does Douglas Fast Net accept? The portal and phone accept credit/debit cards and bank accounts (ACH). Mail and in-person accept checks or money orders. Cash is accepted at the office where available.
Are there convenience fees for Douglas Fast Net payments? No convenience fees are charged for official online, phone, mail, or in-person payments. Confirm any card processing details during checkout.
Where do I mail my Douglas Fast Net payment? Douglas Fast Net, 2350 NW Aviation Dr., Roseburg, OR 97470. Always include your account number on the check.
What are the in-person payment hours? Monday–Friday during regular office hours at 2350 NW Aviation Dr., Roseburg, OR 97470.
How do I set up Auto Pay for my Douglas Fast Net bill? Enroll through SmartHub. It is free and deducts automatically on the due date.
What services does Douglas Fast Net provide? High-speed fiber internet, phone, and related services in Roseburg, North Bend, Coos Bay, and surrounding areas of Douglas County, Oregon.
How do I get help with payment arrangements or billing issues? Call (541) 673-4242 during business hours or email [email protected]. Flexible arrangements are available through customer service.
