The Detroit Water and Sewerage Department (DWSD) provides water, sewer, and drainage services to over 3 million customers in Detroit and surrounding areas. Customers can pay bills securely online via the Customer Portal, by phone at 313-267-8000, kiosks, mail, or through doxo, with autopay and paperless billing available to avoid late fees and track usage. Bills include water, sewerage, and drainage charges; assistance programs like EasyPay ($10 down, 36-month plan) and Lifeline (income-based affordability) help with payments.
Learn how to pay your DWSD bill, set up auto payments, view statements, and contact support using the official links below.
Customer Portal | City of Detroit
https://csportal.detroitmi.gov
Log in to view/pay bills, set up autopay, access account history, and download statements. Register with your account number and personal details.
Pay My Water Bill – City of Detroit
Overview of payment methods, including online, phone, kiosks, and mail. Explanation of charges for FY2025 and rates effective July 1, 2024.
Payment Options
1. Pay Online via Customer Portal
- Website: Visit csportal.detroitmi.gov and log in or make a guest payment.
- Features:
- One-time payments or enroll in autopay for automatic deductions.
- View current/past bills, payment history, and usage details.
- Secure 24/7 access with paperless billing option.
- Payment Methods: Credit/debit card (Visa, MasterCard, American Express, Discover) or bank account (ACH/eCheck).
- Enrollment: Use your account number; $3.95 fee for cards, free for bank.
- Note: Payments post immediately; enroll in autopay to avoid fees.
2. Pay By Phone
- Phone Number: Call 313-267-8000 (automated system, 24/7).
- Accepted: Credit/debit card or bank account.
- Process: Follow prompts to enter account details and pay; free for bank, $3.95 for cards.
3. Pay By Mail
- Mailing Address: Board of Water Commissioners Detroit Water and Sewerage Department PO Box 554899 Detroit, MI 48255-4899
- Instructions: Send check or money order (no cash); include payment stub. Allow 7-10 days for processing.
4. Pay In Person at Kiosks
- Locations: Over 50 no-fee kiosks in and around Detroit (e.g., pharmacies, stores); find via detroitmi.gov/kiosks.
- Accepted: Cash, check, debit/credit card.
- Hours: Vary by location; 24/7 at some sites.
5. Payment via doxo
- doxo.com: Pay with credit/debit card, Apple Pay, or bank account. Free for bank transfers; fees may apply for cards.
Account & Billing Support
- Customer Service Phone: 313-267-8000 (billing, payments, service; Mon-Fri 8 a.m.-5 p.m. ET).
- Email: Use secure messaging in the portal.
- Address: 735 E. Jefferson Ave., Detroit, MI 48226.
Assistance Programs
- EasyPay Plan: $10 down payment; past due balance over 36 months plus current bill. Enroll via 313-267-8000.
- Lifeline Plan: Income-based affordability for low-income households (lowest monthly rates in U.S.).
- Water Assistance Programs: Plumbing repairs and payment aid; apply via 313-267-8000.
FAQs
How/where to pay your water bill?
Pay online via csportal.detroitmi.gov (free for bank, $3.95 for cards), by phone at 313-267-8000, kiosks (no fee), or mail to PO Box 554899 Detroit MI. Autopay available.
Where to pay my water bill?
Online portal, phone, 50+ kiosks, or mail. For in-person, visit customer service centers (e.g., 735 Randolph St., Detroit, MI 48226; Mon-Fri 8 a.m.-5 p.m.).
Where do you pay the water bill?
Online at csportal.detroitmi.gov, by phone (313-267-8000), kiosks, or mail. Enroll in autopay for free.
What is a sewerage charge on your water bill?
Sewerage charge covers wastewater treatment; based on water usage. View bill breakdown at detroitmi.gov/bill-explanation.
Tips for Managing Your DWSD Bill
- Register for the portal and enable autopay/paperless to avoid fees and get alerts.
- Enroll in EasyPay ($10 down, 36 months) or Lifeline for affordability; 34,736 enrolled.
- Pay early to prevent disconnections; use kiosks for no-fee cash payments.
- Save confirmations and review for leaks; contact 313-267-8000 for assistance.
- Use official channels only—DWSD does not request payments via unsolicited calls/texts.
Detroit Water and Sewerage Department offers secure bill pay—access the portal at csportal.detroitmi.gov for quick management!