The City of Denton, Texas provides utility services including water, wastewater, solid waste and recycling, and electric service (Denton Municipal Electric) in most areas. Residents and businesses can pay their utility bills conveniently through multiple secure channels, including a quick online option that requires no registration.
- For the fastest payment without creating an account or entering a PIN, use the official City of Denton quick pay portal at https://www.invoicecloud.com/dentontx.
- To explore all current payment methods, accepted forms of payment, and additional resources, visit the City’s official Payment Options page at https://www.cityofdenton.com/325/Payment-Options.
Quick Online Payment (No Registration Required)
The easiest way to pay your Denton Municipal Utilities bill is through the official InvoiceCloud portal at https://www.invoicecloud.com/dentontx. This guest-friendly option requires no account creation or PIN.
Simply enter your account information to view and pay your current bill. Accepted payment methods include electronic check (eCheck), Visa, MasterCard, Discover, ATM/debit cards, PayPal, Venmo, and Google Pay. Payments typically process within one business day. A $27 non-sufficient funds (NSF) fee applies if a payment is returned.
This method is ideal for one-time or occasional payments and works on desktop or mobile devices.
In-Person Payments and Locations
You can pay in person or use self-service options at the main City of Denton Customer Service location:
Utility Customer Service 601 E. Hickory St., Suite F (City Hall East) Denton, TX 76205 Hours: 8:00 a.m. – 5:00 p.m., Monday through Friday
At this location you will find:
- Customer service lobby for assisted payments
- 24/7 self-service kiosk(s) for credit/debit card and other payments (available even when the lobby is closed)
- Two secure drop boxes for check or money order payments (available 24/7)
Additional In-Person Pay Stations The City also partners with Fidelity Express for convenient pay stations at various retail locations. Search for nearby authorized Fidelity Express locations that accept City of Denton utility payments through their official location finder on the City’s Payment Options page.
Cash, checks, money orders, and cards are typically accepted at these locations (confirm fees or limits with the specific site).
Pay by Phone
Call Utility Customer Service at (940) 349-8700 during business hours (Monday–Friday, 8:00 a.m.–5:00 p.m.) to make a payment over the phone. Have your account number ready. This option supports electronic check and card payments.
Pay by Mail
Mail your payment with the bill stub or account number clearly written on your check or money order to:
City of Denton P.O. Box 660150 Dallas, TX 75266
Use the return envelope included with your bill when possible. Allow extra time for postal delivery to ensure your payment arrives before the due date. Do not send cash by mail.
AutoPay and Recurring Payment Options
The City of Denton offers pre-authorized or automatic bill payment options so your utility bill is paid automatically each month from your bank account or card.
You can typically enroll through the online payment portal, by calling (940) 349-8700, or by submitting an authorization form. This convenient service helps avoid late fees and ensures continuous service. Contact customer service for the most current enrollment instructions and eligibility details for your account type (standard or Pay As You Go).
Customer Service Contact Information
Phone: (940) 349-8700 In-Person / Drop Box / Kiosk Address: 601 E. Hickory St., Denton, TX 76205 Business Hours: Monday–Friday, 8:00 a.m.–5:00 p.m. (kiosks and drop boxes available 24/7) Email: [email protected] (for general inquiries)
The City regularly posts updates about payment system maintenance or outages on its website and social channels. Always use official City of Denton channels to avoid payment scams.
Frequently Asked Questions
How do I pay my Denton utilities bill without creating an online account? Use the quick pay portal at https://www.invoicecloud.com/dentontx. No registration or PIN is required — just enter your account details to view and pay your bill instantly with eCheck, credit/debit cards, PayPal, Venmo, or Google Pay.
Where can I pay my bill in person or drop it off? Visit the main Customer Service location at 601 E. Hickory St., Denton, TX 76205. Use the lobby during business hours, the 24/7 self-service kiosk, or one of the two secure drop boxes available around the clock. Additional pay stations are available through Fidelity Express locations.
What phone number do I call to pay my bill or ask questions? Call Utility Customer Service at (940) 349-8700, Monday through Friday, 8:00 a.m. to 5:00 p.m.
What is the mailing address for Denton utility payments? Mail payments to: City of Denton, P.O. Box 660150, Dallas, TX 75266. Include your account number or bill stub with your check or money order.
Does the City charge any fees for online or card payments? There is a $27 NSF fee if a payment is returned for insufficient funds. Most standard online and in-person payments through official channels do not carry additional convenience fees from the City (third-party locations like Fidelity Express may have their own fees).
Can I set up automatic payments for my utilities? Yes. The City offers AutoPay or pre-authorized payment options. Enroll through the online portal, by phone at (940) 349-8700, or by completing an authorization form. This helps keep your account current automatically each month.
What services are included on my Denton Municipal Utilities bill? Bills typically cover water, wastewater (sewer), solid waste and recycling collection, and electric service (Denton Municipal Electric) in most areas of the city. Exact services depend on your property and account type.
Are there any current payment system issues or important notices? The City posts real-time updates about online payment availability, maintenance, or scams on www.cityofdenton.com. Always verify information on the official website and avoid unofficial third-party bill pay services that may charge extra fees.
