Colorado Springs Utilities (CSU) delivers electricity, natural gas, water, and wastewater services to customers throughout the Colorado Springs area. Paying your bill on time helps avoid late fees, supports reliable service, and keeps your account in good standing. CSU provides multiple secure and convenient payment options, including fast one-time payments through the My Account portal, full online account management, 24/7 automated phone payments, in-person service at the Customer Service Center, and traditional mail.
- You can pay your bill quickly or manage your full account through the official My Account portal at https://myaccount.csu.org/eportal/#/.
- For complete details on every current payment method, AutoPay enrollment, and assistance programs, visit the official Billing Options page at https://www.csu.org/billing-options.
One-Time Payment Online (Quick / Guest-Style Option)
CSU’s My Account portal supports convenient one-time payments. You can locate your account and pay without creating a full recurring profile in many cases, making it ideal for fast settlements.
How to pay:
- Go to https://myaccount.csu.org/eportal/#/
- Locate your account using your account number or service address
- Select the one-time payment option
- Complete the transaction with a credit/debit card or bank account (e-check)
Payments process securely with confirmation. This option works well when you need to pay immediately without setting up ongoing login credentials.
Pay Online with Full My Account Access
Register or log in at the secure My Account portal for complete control. Features include viewing current and past bills, detailed usage tracking, one-time or scheduled payments, payment history, and account notifications.
Registration: Use your CSU account number and personal information from your bill to create a profile. The portal and companion mobile app (available on iOS and Android) provide 24/7 access. You can also add roommates or family members for shared access.
Pay Colorado Springs Utilities Bill by Phone
Call the dedicated customer service line for automated or assisted payments.
Phone number: (719) 448-4800 or (888) 278-6847 (available 24 hours)
Have your account number ready. Representatives or the automated system can process payments with a credit/debit card or bank account. Live assistance is available during business hours (Monday–Friday, 8:00 a.m. – 5:00 p.m.). This is a reliable option outside normal business hours or when you prefer speaking with someone.
Pay In Person at the Customer Service Center
Customer Service Center Address: 111 S Cascade Ave, Colorado Springs, CO 80903
Hours: Monday through Friday, 8:00 a.m. – 5:00 p.m. (excluding holidays)
Accepted methods include cash, check, money order, or credit/debit card. Staff can assist with account questions, payment arrangements, or service needs during your visit. A self-service payment kiosk may be available in the lobby (confirm status when visiting). A drive-thru drop box is also available at City Hall for after-hours check payments.
Pay by Mail
Mail your check or money order (payable to Colorado Springs Utilities) along with the payment stub or your account number clearly written on the check.
Bill Payments Mailing Address: Colorado Springs Utilities P.O. Box 340 Colorado Springs, CO 80901
General Correspondence: Colorado Springs Utilities P.O. Box 1103 Colorado Springs, CO 80947-0010
Allow 7–10 business days for delivery and processing. Use the exact address on your current statement whenever possible for fastest crediting.
AutoPay and Payment Plans
Enroll in free AutoPay through My Account or by calling (719) 448-4800. Your bill is automatically paid from your bank account on the due date. This is secure, convenient, and helps prevent late fees.
If you need extra time, create a payment plan directly in My Account or call (719) 448-4800. Payment extensions and assistance programs (including Project COPE) are also available for eligible customers facing financial hardship.
Important Billing Notes
Bills are typically due within 14–30 days depending on the cycle. Late payments may incur fees and affect service. Contact CSU promptly if you anticipate difficulty paying—flexible arrangements are available. Keep your account number readily available for all transactions. Be cautious of utility scams; CSU will never ask you to pay via gift cards, wire transfers, or unusual third-party accounts.
Customer Service and Contact Information
24-Hour Customer Service & Payments: (719) 448-4800 or (888) 278-6847 Business Hours (Live Assistance): Monday–Friday, 8:00 a.m. – 5:00 p.m. In-Person: Customer Service Center, 111 S Cascade Ave, Colorado Springs, CO 80903
Have your account number and recent bill ready when contacting support for faster assistance.
FAQs
How do I pay my Colorado Springs Utilities bill without creating an account? Use the one-time payment option in My Account at https://myaccount.csu.org/eportal/#/. Locate your account and pay with a card or e-check—no full registration required for quick payments.
What phone number do I call to pay my CSU bill? Call (719) 448-4800 or (888) 278-6847. The line is available 24/7 for automated payments; live representatives assist during business hours.
Where can I pay my Colorado Springs Utilities bill in person? Visit the Customer Service Center at 111 S Cascade Ave, Colorado Springs, CO 80903 (Monday–Friday, 8:00 a.m.–5:00 p.m.). A drive-thru drop box is available at City Hall for after-hours checks.
What is the mailing address for CSU payments? Send checks or money orders to P.O. Box 340, Colorado Springs, CO 80901. Include your account number.
How do I set up automatic payments for my CSU bill? Log into My Account at https://myaccount.csu.org/eportal/#/ or call (719) 448-4800 to enroll in free AutoPay.
Does CSU charge convenience fees for payments? Official methods through My Account, AutoPay, and phone generally have no extra fees from CSU (standard processor fees may apply for cards in some cases). Confirm during payment.
What should I do if I cannot pay on time? Create a payment plan in My Account or call (719) 448-4800 immediately to discuss options and avoid late fees or service issues.
