Concentra provides occupational health, urgent care, drug testing, physical exams, and workers’ compensation services through a nationwide network of medical centers. Receiving a bill for these services is standard, and settling it promptly helps maintain good account standing and supports seamless access to future care when needed.
The quickest and most secure method for most individuals and employers is through Concentra’s official online systems. These platforms support guest-style payments without requiring a full account setup for many one-time transactions.
- To pay your Concentra bill efficiently and securely from any device, visit the official Concentra Online Bill Pay portal at https://payments.concentra.com/. Select the appropriate bill category—such as Urgent Care Patient, Drug Testing/Exam or Other Non-Injury, or Workers’ Compensation Injury—enter your invoice details, and complete the transaction using accepted credit or debit cards. This portal offers a streamlined, direct process designed specifically for Concentra patients and clients.
- For detailed guidance on urgent care patient payments and related resources, refer to the official Concentra patient resources at https://www.concentra.com/patients/urgent-care/pay-bill/.
Guest and Online Bill Payment (Recommended)
Concentra’s primary online portal at https://payments.concentra.com/ enables straightforward payments. You can typically complete a one-time or guest payment by selecting your bill type and entering the reference numbers from your invoice or statement—no full login is required for standard individual bills.
Step-by-step process on the official portal:
- Navigate to https://payments.concentra.com/
- Choose the correct bill category that matches your statement
- Enter the invoice number, account number, and any “remit to” details exactly as they appear on your document
- Provide your payment card information (Visa, Mastercard, and American Express are accepted)
- Review the summary, complete any security verification, and submit
Online payments generally receive immediate confirmation, with full account posting occurring within 24 hours. Always keep your printed or digital invoice accessible for the smoothest experience. This method is available 24/7 and employs secure encryption standards.
Pay by Phone
Contact Concentra Customer Care directly at 866-944-6046. Support is available Monday through Friday, 7:00 a.m. – 6:30 p.m. Central Time. Prepare your invoice or account number in advance. Representatives can help locate your bill, answer questions, process a card payment over the phone, or guide you through next steps.
For Concentra HUB or employer account setup and support, call 1-844-305-8868 during the same business hours.
Pay by Mail
Mail payments using a check or money order accompanied by the remittance stub or a copy of your invoice. Send everything to the exact “Remit To” address printed on the upper right corner of your specific invoice. This address is tailored to the service location and billing entity and ensures the fastest and most accurate crediting.
Do not rely on a single generic corporate address, as variations exist. Clearly include your account or invoice number on the check. Mailed payments take longer to process compared to online or phone options.
Pay In Person at a Concentra Location
You may handle payments in person at the Concentra medical center where services were provided. Most centers follow a cashless policy (accepting cards, except where prohibited by law) and expect payment at the time of visit. For post-service bills, contact the specific center in advance or reach the main customer care line to confirm they can process your outstanding balance on-site.
Use Concentra’s official location finder on their website to identify the relevant center and its contact details. In-person options work best for recent visits; for complex or older bills, the online portal or phone support is often more efficient.
Concentra HUB for Employers and Account Management
Employers, workers’ compensation payors, and administrators should use Concentra HUB at portal.concentra.com. This platform provides 24/7 access to view invoices, manage billing contacts, track payments, authorize care, and complete secure online payments that link directly to the bill pay portal.
To establish a new HUB account, contact support at 1-844-305-8868 (Monday–Friday, 7:00 a.m. – 6:30 p.m. Central Time). Authorized users gain enhanced tools for efficient account and payment management.
Official Contact Information (Verified July 2026)
- Customer Care / General Billing Inquiries: 866-944-6046 (Mon–Fri, 7:00 a.m. – 6:30 p.m. Central Time)
- Concentra HUB Support & Setup: 1-844-305-8868 (Mon–Fri, 7:00 a.m. – 6:30 p.m. Central Time)
- Corporate Headquarters (for reference): 5080 Spectrum Drive, Suite 1200W, Addison, TX 75001
For invoice-specific guidance, refer to any Central Business Office number listed on your statement.
Frequently Asked Questions
Can I pay my Concentra bill without creating a full account? Yes. The official portal at https://payments.concentra.com/ supports guest-style one-time payments by entering invoice details directly.
What payment methods are accepted through official channels? The online portal accepts major credit and debit cards, including Visa, Mastercard, and American Express. Phone payments also use these cards.
How long does it take for an online payment to post? You will receive immediate confirmation upon submission. The payment typically posts to your account within 24 hours during standard processing times.
What if I cannot locate my invoice or bill number? Call Customer Care at 866-944-6046. Provide identifying details such as your name, date of service, and location—they can assist in locating the account and facilitating payment.
Are there convenience fees for official online payments? Concentra’s official portal generally does not charge additional convenience fees for standard card transactions. Confirm details during the payment process.
How do I handle billing questions, disputes, or payment arrangements? Contact Customer Care at 866-944-6046 during business hours. Representatives can review your statement, explain charges, and discuss available options.
Where can employers or administrators manage multiple bills? Use Concentra HUB for comprehensive invoice management and payments. New users should call 1-844-305-8868 to set up access.
