Coachella Valley Water District (CVWD) supplies safe drinking water and manages wastewater services for residential and commercial customers across the Coachella Valley in California. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Payment Options page at https://www.cvwd.org/190/Payment-Options where you can review all methods including the new online system powered by Paymentus.
- Customers can also access the secure online bill payment system directly at https://ipn2.paymentus.com/cp/cvwd for one-time or recurring payments.
Online Account Management with Paymentus Portal
CVWD offers convenient 24/7 online bill pay through its secure Paymentus portal at https://ipn2.paymentus.com/cp/cvwd. New users complete a simple one-time registration using your account number from your monthly bill. Once logged in, you can view current and past bills, track usage history, enroll in paperless e-billing, and make one-time or recurring payments from any device. The portal supports credit/debit cards, checking or savings accounts, Amazon Pay, Apple Pay, Google Pay, PayPal, and Venmo. Payments are processed securely and typically post the same or next business day. No additional charge applies for most methods when using the primary system. The portal is fully secure and mobile-friendly.
Automatic Payments (AutoPay)
Enroll in free AutoPay through the online account management system. This option automatically deducts the billed amount from your checking or savings account or charges your card on the due date each month, eliminating missed payments and late fees. You can modify or cancel AutoPay anytime through the portal. Existing AutoPay users do not need to re-enroll after the system update.
Pay by Phone (24/7)
Pay your bill 24 hours a day, 7 days a week by calling (844) 309-5917 or (760) 391-9600. The automated system accepts credit cards, checking or savings accounts, Amazon Pay, Apple Pay, Google Pay, PayPal, and Venmo. No additional charge applies via these primary numbers. For billing questions or assistance, customer service representatives are available Monday–Friday, 8:00 a.m.–5:00 p.m.
Mail Payments
Mail your payment stub with a check or money order (payable to Coachella Valley Water District) to: Coachella Valley Water District P.O. Box 5000 Coachella, CA 92236
Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person and 24/7 Drop Box Payments
Visit CVWD offices in person for payments during business hours:
- Palm Desert Operations – 75525 Hovley Lane East, Palm Desert, CA 92211
- Coachella Office – 51501 Tyler Street, Coachella, CA 92236
Payments are accepted Monday–Friday, 8:00 a.m.–4:00 p.m. Staff can assist with billing questions and payment arrangements.
For after-hours convenience, use the secure 24/7 drop boxes located at the entrances of both offices. The drop boxes accept checks or money orders only and process deposits the next business day.
Contact Customer Service
Reach Coachella Valley Water District customer service at (760) 391-9600 or the main line at (760) 398-2651 (Monday–Friday, 8:00 a.m.–5:00 p.m.) for billing inquiries, payment arrangements, service starts/stops, or portal assistance. Fax: (760) 398-3190. Email: [email protected]. The main office is located in Coachella with additional operations in Palm Desert.
Frequently Asked Questions
Can I pay my Coachella Valley Water District bill online without creating an account? The official Paymentus portal (accessed via the Payment Options page) requires a one-time registration using your account number from the bill for online access.
What payment methods does Coachella Valley Water District accept? The portal and phone accept credit cards, checking or savings accounts, Amazon Pay, Apple Pay, Google Pay, PayPal, and Venmo. Mail and drop boxes accept checks or money orders. In-person follows the same methods where available.
Are there convenience fees for Coachella Valley Water District payments? No additional charge applies for official online or primary phone payments. Confirm any card processing details during checkout.
Where do I mail my Coachella Valley Water District payment? Coachella Valley Water District, P.O. Box 5000, Coachella, CA 92236. Always include your account number on the check.
What are the in-person payment hours and drop box options? Monday–Friday, 8:00 a.m.–4:00 p.m. at Palm Desert Operations (75525 Hovley Lane East) and Coachella Office (51501 Tyler Street). 24/7 drop boxes are available at both office entrances for checks or money orders.
How do I set up AutoPay for my Coachella Valley Water District bill? Enroll through the online account management system. It is free and deducts automatically on the due date.
What services does Coachella Valley Water District provide? Safe drinking water supply and wastewater management for customers in the Coachella Valley, California.
How do I get help with payment arrangements or billing issues? Call (760) 391-9600 during business hours or email [email protected]. Flexible arrangements are available through customer service.