City of Bartow Utilities provides electric, water, sewer, and solid waste services to residential and commercial customers in Bartow, Florida. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Utility Payment Options page at https://www.cityofbartow.net/177/Utility-Payment-Options where you can review all methods and sign up for Auto Check Debit.
- Customers can also make secure one-time payments directly through the official Municipal Online Services portal at https://bartowfl.municipalonlinepayments.com/bartowfl/utilities.
Guest Pay / Quick Pay Option
City of Bartow Utilities offers a convenient Quick Pay one-time payment option through its official Municipal Online Services portal—no account registration or login required. This guest-style feature is ideal for occasional users or those who prefer to pay manually without creating a recurring profile.
To complete a Quick Pay:
- Visit the portal at https://bartowfl.municipalonlinepayments.com/bartowfl/utilities.
- Click the Quick Pay button.
- Enter your account number (include all dashes).
- Provide payment details using a credit/debit card or electronic check (ACH).
- Review the amount and submit for immediate confirmation.
Payments are processed securely and typically post the same or next business day. You will receive an on-screen receipt. The portal is fully secure and mobile-friendly.
Online Account Management with Municipal Online Services
Create a free account on the Municipal Online Services portal at https://bartowfl.municipalonlinepayments.com/bartowfl/utilities for full 24/7 access. Once registered, you can view current and past bills, track usage history, enroll in paperless e-billing, and manage your Bartow Utilities account from any device. The portal supports both one-time Quick Pay and recurring options.
Automatic Payments (Auto Check Debit)
Enroll in free Auto Check Debit by completing the draft form with a voided check and submitting it at City Hall or by mail. Once approved, payments are automatically deducted from your checking or savings account on the due date each month. This eliminates missed payments and late fees. You can modify or cancel Auto Check Debit anytime through customer service.
Pay by Phone (Credit / Debit / eCheck)
Call the toll-free automated phone payment line at 866-923-8238 and follow the prompts to pay with all major debit/credit cards or eCheck. A processing fee applies. For billing questions or assistance, call customer service at 863-534-0188 during office hours.
Mail Payments
Mail your payment stub with a check or money order (payable to City of Bartow) to: City of Bartow P.O. Box 1069 Bartow, FL 33831
Include your full account number on the check. Do not send cash. Mail at least 7 days before the due date to ensure timely processing. This option is completely fee-free.
In-Person and Drop Box Payments
Visit City Hall in person for payments during lobby hours: 450 N. Wilson Ave. Bartow, FL 33830
Lobby hours are Monday through Friday, 8:00 AM to 5:00 PM. Payments are accepted at the Customer Service / Utility Billing window with cash, check, money order, or credit card (VISA and MasterCard through the free online method or other cards through Point and Pay with a processing fee).
A convenient drop box for checks or money orders is located at the north end of City Hall. Payments deposited in the drop box are processed the next business day. An additional drop box is available at the Polk County Tax Collector’s Office lobby at 430 East Main St.
Contact Customer Service
Reach City of Bartow Customer Service / Utility Billing at 863-534-0188 (Monday–Friday, 8:00 AM–5:00 PM) for billing inquiries, payment arrangements, service starts/stops, or portal assistance. Email: [email protected] or [email protected]. City Hall is located at 450 N. Wilson Ave., Bartow, FL 33830.
Frequently Asked Questions
Can I pay my Bartow Utilities bill online without creating an account? Yes. The official Municipal Online Services portal at https://bartowfl.municipalonlinepayments.com/bartowfl/utilities offers Quick Pay using only your account number—no login required for one-time transactions.
What payment methods does Bartow Utilities accept? The portal and phone accept credit/debit cards and electronic checks. Mail and drop boxes accept checks or money orders. In-person accepts cash, checks, money orders, or credit cards where available.
Are there convenience fees for Bartow Utilities payments? Yes. A processing fee applies for Method 2 (Point and Pay) and e-check ($2.95 flat rate). Phone payments also incur a processing fee. Method 1 (VISA/MasterCard through the free portal) and Auto Check Debit are fee-free.
Where do I mail my Bartow Utilities payment? City of Bartow, P.O. Box 1069, Bartow, FL 33831. Always include your account number on the check and mail at least 7 days before the due date.
What are the in-person payment hours and drop box options? Lobby hours are Monday through Friday, 8:00 AM–5:00 PM at City Hall (450 N. Wilson Ave.). Use the drop box at the north end of City Hall or the Polk County Tax Collector’s Office lobby (430 East Main St.) for checks or money orders.
How do I set up Auto Check Debit for my Bartow Utilities bill? Complete the draft form with a voided check and submit it at City Hall. It is free once approved and deducts automatically on the due date.
What services does Bartow Utilities provide? Electricity, water, sewer, and solid waste services for the City of Bartow, Florida.
How do I get help with payment arrangements or billing issues? Call 863-534-0188 during business hours or email [email protected]. Flexible arrangements are available through customer service.