City of Vancouver Utilities provides water, sewer, and stormwater services to residential and commercial customers throughout Vancouver, Washington. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Utility Billing page at https://www.cityofvancouver.us/services/utility-billing/ where you can access all payment options and the secure online portal.
- Customers can also make secure payments directly through the official online bill pay system at https://cityofvancouver.myrelayview.com/Utility/.
Online Payment Portal
City of Vancouver Utilities offers convenient 24/7 online bill pay through its secure MyRelayView portal. New users complete a simple one-time registration using your account number from your monthly bill. Once logged in, you can view current and past bills, track usage history, enroll in paperless e-billing, and make one-time or recurring payments from any device. The portal supports credit/debit cards and electronic checks (ACH). Payments are processed securely and typically post the same or next business day. No standalone guest pay option is available—full account registration is required for online access.
Automatic Payments (AutoPay)
Enroll in free AutoPay through the online portal. This option automatically deducts the billed amount from your checking or savings account on the due date each month, eliminating missed payments and late fees. You can modify or cancel AutoPay anytime through the portal or by contacting customer service.
Pay by Phone (Automated)
Pay your bill 24 hours a day, 7 days a week using the automated voice response system or by calling 360-487-7999. The system accepts credit/debit cards and electronic checks. For live assistance with billing questions or payment arrangements, call during business hours and press 0 to speak with a representative.
Mail Payments
Mail your payment stub with a check or money order (payable to City of Vancouver Utility Services) to: City of Vancouver Utility Services P.O. Box 35195 Seattle, WA 98124-5195
Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person Payments at Utility Service Office
Visit the Utility Service Office in person at: 2323 General Anderson Ave. Vancouver, WA 98661
Payments are accepted Monday, Tuesday, Thursday, and Friday from 8:00 AM to 5:00 PM; Wednesday from 9:00 AM to 5:00 PM (closed daily from noon to 1:00 PM and on holidays). Staff can assist with billing questions and payment arrangements. Cash, checks, and credit/debit cards are accepted where available.
Contact Customer Service
Reach City of Vancouver Utility Billing customer service at 360-487-7999 during office hours for billing inquiries, payment arrangements, service starts/stops, or portal assistance. Email: [email protected]. The Utility Service Office is located at 2323 General Anderson Ave., Vancouver, WA 98661.
Frequently Asked Questions
Can I pay my Vancouver WA Utilities bill online without creating an account? The official portal requires a one-time registration using your account number from the bill. There is no standalone guest pay option.
What payment methods does Vancouver Utilities accept? The portal and phone accept credit/debit cards and electronic checks (ACH). Mail accepts checks or money orders. In-person accepts cash, checks, or cards where available.
Are there convenience fees for Vancouver Utilities payments? No convenience fees apply to official portal, AutoPay, phone, mail, or in-person payments.
Where do I mail my Vancouver Utilities payment? City of Vancouver Utility Services, P.O. Box 35195, Seattle, WA 98124-5195. Always include your account number on the check.
What are the in-person payment hours? Monday, Tuesday, Thursday, and Friday, 8:00 AM–5:00 PM; Wednesday, 9:00 AM–5:00 PM at 2323 General Anderson Ave. (closed daily noon–1:00 PM and on holidays).
How do I set up AutoPay for my Vancouver Utilities bill? Enroll through the online portal at https://cityofvancouver.myrelayview.com/Utility/. It is free and deducts automatically on the due date.
What services does Vancouver Utilities provide? Water, sewer, and stormwater services for the City of Vancouver, Washington.
How do I get help with payment arrangements or billing issues? Call 360-487-7999 during office hours or email [email protected]. Flexible arrangements are available through customer service.
