The City of Sugar Land, Texas provides water, wastewater, and solid waste services. Residents can pay utility bills conveniently through the secure Paymentus online portal. The system supports guest/one-time payments without registration, full account login for viewing bills and history, and free Auto Bank Draft (AutoPay).
Quick Pay Links:
How to Pay Your Sugar Land Water Bill
Guest Pay / One-Time Payment (No Login Required)
- Visit the official payment portal: https://ipn.paymentus.com/cp/sxan
- Select One Time Payment.
- Enter your account number (found on your water bill).
- Complete the payment with credit/debit card or bank account.
This option is fast and ideal for quick payments.
Login to Online Account (Recommended)
Use the same portal link above to create or log into your account. Once logged in, you can:
- View current and past bills
- Set up AutoPay (free bank draft)
- Enroll in paperless (eBill) notifications
- Manage payment methods and view usage
Auto Bank Draft (Free AutoPay)
Enroll in automatic monthly deductions from your checking or savings account (no cost).
- Log into the portal.
- Go to the Auto Pay section and follow the instructions. You will still receive your monthly bill to monitor usage.
Pay by Phone
Call 281-275-2750 and select option #1. Have your customer number and account number ready (from your bill). Pay with credit/debit card via the automated system.
For general billing questions or assistance, call the same number.
In-Person / Pay in Store
Pay at Sugar Land City Hall: Address: 2700 Town Center Blvd. North, Sugar Land, TX 77479
Hours: Monday–Friday, 8:00 AM – 5:00 PM (confirm current hours).
Secure drop boxes are available at City Hall and other locations for after-hours check or money order payments. Cash may be accepted in person — call to confirm.
Mailing Address: City of Sugar Land P.O. Box 201594 Dallas, TX 75320-1594
Include your account number on the check or money order.
Mobile App
There is no dedicated Sugar Land Water mobile app. Use your smartphone browser to access the Paymentus portal for convenient bill viewing and payments.
Payment Methods and Fees
- Bank account (ACH/e-Check): Lowest or no extra fee.
- Credit/Debit Cards (American Express, Discover, MasterCard, Visa): Convenience fees apply (displayed before payment).
- Auto Bank Draft: Free.
- Cash, check, or money order accepted in person or by mail.
Late Payments: Pay on time to avoid penalties. Contact Treasury at 281-275-2750 for payment plans or extensions if needed. Rate increases for water and wastewater took effect January 1, 2026.
Contact Information
- Customer Service / Billing: 281-275-2750
- Water & Wastewater Emergencies (24/7): 281-275-2450
- Email: [email protected]
- Physical Address: 2700 Town Center Blvd. North, Sugar Land, TX 77479
- Official Website: sugarlandtx.gov
FAQs
How do I pay my Sugar Land water bill online?
Use the Paymentus portal at ipn.paymentus.com/cp/sxan for one-time guest payments or login to manage your account and set up AutoPay.
Is there a guest pay option for Sugar Land water bills?
Yes. The “One Time Payment” feature allows quick payments using only your account number without full registration.
What payment methods are accepted?
Credit/debit cards (with fees) and bank account (ACH). Auto Bank Draft is free. Cash/check accepted in person or by mail.
Can I pay my Sugar Land water bill by phone?
Yes. Call 281-275-2750 and select option #1. Have your account details ready for credit card payments.
Where can I pay my Sugar Land water bill in person?
At Sugar Land City Hall, 2700 Town Center Blvd. North. Drop boxes are available for after-hours payments.
Is there a mobile app for Sugar Land water bill pay?
No dedicated app exists. Access the secure portal through your mobile browser.
How can I avoid convenience fees?
Use bank account (ACH) payments or enroll in the free Auto Bank Draft. Pay through the portal or your bank’s bill pay service when possible.
Tip: Keep your water account number handy for faster service. Log into the portal regularly to monitor usage, enroll in paperless billing, and stay on top of due dates. For the most current rates (including 2026 adjustments), fees, or assistance, visit the official City of Sugar Land Water Payment Options page at sugarlandtx.gov.
