City of Sarasota Utilities delivers safe drinking water, wastewater collection, and reclaimed water services to residential and commercial customers throughout Sarasota, Florida. Monthly bills include usage charges for water, sewer, and related fees, with a clear due date printed on each statement. Timely payment prevents late penalties (less than 1% after a 10-day grace period) and service interruptions.
- For the most current details on accounts and billing, visit the official Pay My Water/Sewer Bill page at https://www.sarasotafl.gov/Online-Services/Pay-My-WaterSewer-Bill.
- Customers can also make secure one-time or recurring payments directly through the official online payment portal at https://sarasota-cepprod.infinitycis.com/app/login.jsp.
Guest Pay / One-Time Payment Option
City of Sarasota Utilities offers a convenient one-time payment (guest pay) option through its official online portal—no full account registration required. This feature is ideal for occasional users or those who prefer to pay manually without saving payment information.
To complete a guest payment:
- Visit the portal at https://sarasota-cepprod.infinitycis.com/app/login.jsp.
- Select the one-time/guest payment option.
- Enter your utility account number (found on your bill) along with required verification details.
- Provide payment information using a credit/debit card or electronic check (ACH).
- Review the amount and submit for immediate confirmation.
Payments are processed securely and typically post the same or next business day. A copy of your bill is recommended for accurate account identification. You will receive an on-screen receipt.
Online Account Management Portal
Create a free account on the official portal at https://sarasota-cepprod.infinitycis.com/app/login.jsp for full 24/7 access. Once registered, you can view current and past bills, track usage history, enroll in paperless e-billing, and manage your City of Sarasota Utilities account from any device. The portal supports both one-time payments and recurring options for added convenience.
Mail Payments
Mail your payment stub with a check or money order (payable to City of Sarasota) to: City of Sarasota PO Box 31510 Tampa, FL 33631-3510
Include your full account number on the check or money order. Use the removable portion of your bill when possible. Do not send cash. Allow five days from the postmarked date to the bill due date for processing. This option is completely fee-free.
In-Person, Drop Box, and Amscot Payments
Visit the Utility Billing Office in person at: 1575 2nd Street Sarasota, FL 34236
Customer service counter hours are Monday through Friday, 8:00 AM to 4:30 PM (excluding holidays). Payments are accepted during these hours.
For after-hours convenience, use the secure drop box in the Utility Billing Office parking lot (24/7 availability):
- Checks or money orders only (no cash) – no receipt provided; credited the next business day.
- Separate cash-only drop box option available with a $1.50 convenience fee paid to the location. A copy of your utility bill is required.
You can also pay at any Amscot location (business hours vary). Bring your bill for faster processing.
Contact Customer Service
Reach City of Sarasota Utility Billing at (941) 263-6260 (Monday–Friday, 8:00 AM–4:30 PM) for billing inquiries, payment arrangements, service starts/stops, or assistance. Fax: (941) 316-1890. Email: [email protected]. For after-hours emergencies, call (941) 263-6884. The Utility Billing Office is located at 1575 2nd Street, Sarasota, FL 34236.
Frequently Asked Questions
Can I pay my City of Sarasota Utilities bill online without creating an account? Yes. The official portal at https://sarasota-cepprod.infinitycis.com/app/login.jsp supports one-time guest payments using only your account number—no full registration required for single transactions.
What payment methods does City of Sarasota Utilities accept? The online portal accepts credit/debit cards and electronic checks (ACH). Mail, in-person, and drop boxes accept checks or money orders. Cash is accepted at the cash drop box (with $1.50 fee) or Amscot locations.
Is there a convenience fee for City of Sarasota Utilities payments? A $1.50 convenience fee applies for cash payments at the designated drop box. Credit/debit card payments through the portal may incur standard processing fees—confirm current rates at the time of payment. Mail and check payments are fee-free.
Where do I mail my City of Sarasota Utilities payment? City of Sarasota, PO Box 31510, Tampa, FL 33631-3510. Always include your account number on the check or money order.
What are the in-person payment hours? Monday–Friday, 8:00 AM–4:30 PM at the Utility Billing Office, 1575 2nd Street, Sarasota, FL 34236. Use the 24/7 parking lot drop box for after-hours check or money order deposits.
How do I set up recurring or automatic payments? Log into your account on the portal at https://sarasota-cepprod.infinitycis.com/app/login.jsp to enroll in recurring payment options. Contact customer service at (941) 263-6260 for assistance.
What services does City of Sarasota Utilities provide? Safe drinking water, wastewater collection, and reclaimed water services to customers in the City of Sarasota, Florida.
How do I get help with billing questions or payment arrangements? Call (941) 263-6260 during business hours or email [email protected]. Flexible payment arrangements are available through the Utility Billing Office.