The City of Sanford, Florida, provides several secure and convenient ways to pay your water, sewer, and utility bills. As of April 2026, the City has transitioned to Click2Gov as the primary online payment system. Residents can use a fast one-time payment option, full account management, phone payments, in-person service at City Hall, and a drop box.
- Residents can pay their City of Sanford utility bills through the official Click2Gov portal at https://sanf-egov.aspgov.com/Click2GovCX/index.html.
- For complete and up-to-date payment instructions, visit the City’s Bill Payment page at https://sanfordfl.gov/government/public-works-utilities/water_and_sewer/bill-payment/.
Guest Pay / One-Time Online Payment (No Account Login Required)
The Click2Gov system offers a convenient One-Time Payment option that does not require creating an account or logging in.
To pay as a guest:
- Go to the Click2Gov portal at https://sanf-egov.aspgov.com/Click2GovCX/index.html.
- Select the One-Time Payment option from the left-hand menu.
- Enter your customer-location ID or account number (found on your utility bill) along with your last name.
- Review your balance and make a secure payment with Visa, MasterCard, or American Express.
This guest-pay feature is ideal for quick, one-time payments and is available 24/7.
Click2Gov Online Portal (Full Account Access)
For ongoing access, recurring payments, and account management, use the full Click2Gov & Customer Portal.
Key features include:
- View current and past bills
- Make one-time or recurring payments
- Access billing history and account details
- Set up automatic/recurring payments
Accepted payment methods online: Visa, MasterCard, and American Express.
Starting April 1, 2026, Click2Gov is the only online payment system accepted by the City of Sanford Utilities. The previous Xpress-Pay option has been discontinued for new payments.
Pay by Phone
Make a secure automated payment over the phone.
- Call 1-800-830-9098 (Credit Cards Only)
- Have your account number ready
- Follow the automated prompts to complete your payment
This service is available 24/7 and accepts Visa, MasterCard, and American Express.
For billing questions or assistance, call Utility Customer Service at 407-688-5100 or the main line at 407-688-5000.
Pay In Person or Drop Box
In-Person Location:
- City Hall – Utility Customer Service Desk 300 N Park Ave Sanford, FL 32771
Hours: Monday – Thursday: 7:00 a.m. – 5:30 p.m. Friday: 8:00 a.m. – 1:00 p.m.
Accepted payments in person: Credit cards (Visa, MasterCard, American Express), and typically checks or cash at the counter (confirm current policy when visiting).
24/7 Drop Box: A secure drop box is located in the City Hall parking lot, in front of the main entrance. Place your payment (check or money order with stub) in the drop box for processing during business hours.
For urgent payments to avoid service interruption, pay in person at City Hall rather than using the drop box or mail.
Pay by Mail
Mail your payment with the remittance stub from your bill.
- Make checks or money orders payable to City of Sanford
- Include your account number on the check
- Mail to the remittance address printed on your utility bill stub, or to: City of Sanford Utility Billing 300 N Park Ave Sanford, FL 32771
Allow extra time for mail delivery and processing. For time-sensitive payments, use online, phone, in-person, or the drop box instead.
Contact Utility Customer Service
For questions about your bill, high usage concerns, payment arrangements, or the Good Neighbor Utility Fund (emergency bill assistance):
- Utility Customer Service: 407-688-5100
- Main City Line: 407-688-5000
- Email: [email protected]
- After-Hours Emergency: 407-688-5100 (after 4 p.m.)
Staff can assist with re-read requests for unusually high bills and provide guidance on all payment methods.
Frequently Asked Questions
Can I pay my City of Sanford utility bill without creating an online account?
Yes. Use the One-Time Payment (Guest Pay) feature in the Click2Gov portal at https://sanf-egov.aspgov.com/Click2GovCX/index.html. No registration is required.
What happened to Xpress-Pay?
As of April 1, 2026, the City of Sanford no longer accepts Xpress-Pay for online utility payments. Click2Gov is now the only online system.
Where can I pay my utility bill in person?
Pay in person at the Utility Customer Service Desk inside City Hall at 300 N Park Ave, Sanford, FL 32771. Hours are Monday–Thursday 7:00 a.m.–5:30 p.m. and Friday 8:00 a.m.–1:00 p.m. A 24/7 drop box is also available in the City Hall parking lot.
What is the phone number for automated bill payments?
Call 1-800-830-9098 (credit cards only). Have your account number ready and follow the prompts.
How do I set up recurring or automatic payments?
Log into the Click2Gov portal at https://sanf-egov.aspgov.com/Click2GovCX/index.html and set up recurring payments through your account. You can also contact Utility Customer Service at 407-688-5100 for assistance.
What should I do if I have an unusually high bill?
Contact Utility Customer Service immediately at 407-688-5100 or email [email protected] to request a re-read work order. You remain responsible for payment until the issue is resolved.
Is there assistance available for utility bills?
Yes. The City offers the Good Neighbor Utility Fund for eligible residents facing emergency situations. Applications are available through customer service or online at sanfordfl.gov.
