Pay your City of Ruston utilities bill (water, sewer, electric, and trash) quickly and securely using the official Invoice Cloud portal. Make one-time guest payments, enroll in Auto Pay, or manage your full account with ease.
- Pay Ruston Utilities Bill Online – One-Time Guest Pay (No registration required – quick one-time payments via Invoice Cloud)
- Ruston Invoice Cloud Portal & Account Login (Register or log in for recurring Auto Pay, bill history, and full management)
How to Pay Your City of Ruston Utilities Bill
The City of Ruston, Louisiana provides water, sewer, electric (Light & Power), and solid waste services. Payments are handled through the secure Invoice Cloud portal with convenient one-time and recurring options.
Login to Pay or Guest Pay
The Invoice Cloud portal supports one-time guest payments with no account registration required.
Simply enter your account details to pay quickly.
For full features (view bills, payment history, usage, paperless billing, and Auto Pay setup):
Register or log in to your account on the portal.
Pay by Phone (24/7 Automated)
Call the automated payment line: (844) 579-1023
A small surcharge applies for phone payments.
For customer service and billing questions:
Utility Billing / Customer Service: (318) 251-8675 (Monday–Thursday 8:00 a.m.–4:30 p.m., Friday 7:00 a.m.–11:00 a.m.)
Payment Address (Mail)
Mail checks or money orders to the remittance address printed on your monthly statement. Include your account number for faster processing.
In-Person or Pay in Store
Payments can be made at City Hall (drive-thru and office):
401 N. Trenton Street
Ruston, LA 71270
- Drive-Thru: Monday–Thursday 7:30 a.m.–5:00 p.m.
- Office Hours: Monday–Thursday 8:00 a.m.–4:30 p.m., Friday 7:00 a.m.–11:00 a.m.
No widespread retail “pay in store” partners are currently offered.
Ruston Mobile App & Payment Assistant
No dedicated mobile app is available. The Invoice Cloud portal is fully mobile-responsive for payments and account management from any smartphone or tablet.
Enroll in Auto Pay (automatic bank draft) through the portal or submit the Auto Draft form to the office for recurring payments with no transaction fees.
Fees and Late Payments
- Credit/Debit card or ACH/e-check via Invoice Cloud: $2.50 service fee per transaction.
- Automated phone payments: $0.99 surcharge.
- Auto Draft (bank draft): No transaction fees.
- Late payments may result in late fees and possible service disconnection. Contact customer service early for payment arrangements or extensions.
Contact City of Ruston Utilities
- Utility Billing / Customer Service: (318) 251-8675
- Automated Payments: (844) 579-1023
- Physical Address: 401 N. Trenton Street, Ruston, LA 71270
- Mailing Address: Use the remittance address on your statement
- Email: [email protected]
- Official Website: www.ruston.org
Frequently Asked Questions
How do I pay my Ruston utilities bill online?
Use the Invoice Cloud portal at ruston.org/bill-pay. Choose one-time guest pay or log in for full account features and Auto Pay.
Can I make a guest payment for my Ruston bill?
Yes. The Invoice Cloud portal allows quick one-time payments with no registration or login required.
What is the phone number to pay my Ruston utilities bill by phone?
Call the automated system at (844) 579-1023. For assistance, contact customer service at (318) 251-8675.
Where do I mail my City of Ruston utility payment?
Use the remittance address printed on your monthly statement. Include your account number.
How do I set up Auto Pay for my Ruston utilities bill?
Log in to the Invoice Cloud portal or submit the Auto Draft form to the Utility Billing office for automatic bank drafts (no transaction fees).
Is there a mobile app for Ruston utilities bill pay?
No dedicated app is available. Use the mobile-friendly Invoice Cloud portal on your smartphone to pay bills and manage your account.
How do I avoid late fees on my Ruston utilities bill?
Enroll in Auto Pay, pay early through the portal, or contact customer service at (318) 251-8675 for payment arrangements before the due date.
Where can I pay my Ruston utilities bill in person?
Visit City Hall at 401 N. Trenton Street. Use the drive-thru (Monday–Thursday) or office drop-off during business hours.
Information updated as of April 2026 from official City of Ruston sources. Always verify the latest details directly on ruston.org/bill-pay or by calling (318) 251-8675, as fees and policies may change.
