City Of Rowlett Online Bill Pay: Phone, Mail & In-Person

by

The City of Rowlett Utilities Department provides water, sewer, and related municipal services to residential and commercial customers in Rowlett, Texas. Paying your utility bill on time prevents late fees, service disconnection, reconnection charges, or liens on your property.

Official City of Rowlett Utilities Payment Resources

1. Quick Pay / One-Time Payment (Fastest for Quick Payments)

The official Paymentus portal supports one-time/guest payments without full account registration for immediate needs.

How to pay as a guest:

  • Visit the official online payments portal: https://ipn.paymentus.com/cp/crtx.
  • Enter your utility account number (located on your monthly statement) and verification details.
  • Select the payment amount and choose bank account (ACH/eCheck) or credit/debit card (Visa, MasterCard, American Express, Discover).
  • Review the convenience fee (if applicable) and submit for immediate confirmation.

Payments post within 1–2 business days. This method is ideal for urgent or one-time payments.

2. Pay Online via Full Account (Recommended for Recurring Management)

Create or log in to your free account in the Paymentus portal for complete bill management.

How to pay:

  • Go to https://ipn.paymentus.com/cp/crtx and sign in or register.
  • View current balance, billing history, and usage details.
  • Select Make a Payment and pay with bank account or credit/debit card.
  • Enable paperless billing and set up recurring payments or AutoPay.

The portal supports multiple bills in one transaction and keeps track of payment history.

3. Pay by Phone (Automated & Live Support)

Call the Utility Billing office at 972-412-6105 (Monday–Friday, 8:00 AM – 5:00 PM). Have your account number ready. The automated system allows credit/debit card or bank account payments. Live representatives are available during business hours for assistance with AutoPay setup or payment arrangements.

4. Pay by Mail

Mail a check or money order (payable to City of Rowlett) with no convenience fee.

Mailing address: City of Rowlett Utility Billing P.O. Box 96881 Charlotte, NC 28296-0881

Include the payment stub or account number clearly. Allow 5–7 business days for processing. Never send cash.

5. Pay In Person or Drop Box

In-Person Payments:

  • Location: Utility Customer Service Center, City Hall, 3900 Main Street, Rowlett, TX 75088.
  • Hours: Monday–Friday, 8:00 AM – 5:00 PM.
  • Accepted: Cash, checks, money orders, credit/debit cards.

After-Hours Drop Box:

  • Location: Outside the Utility Customer Service Center at City Hall (same address above).
  • Accepted: Checks or money orders only.

Payments made in person or via drop box are typically processed the next business day.

6. Payment Assistance & Important 2026 Notes

If you are experiencing financial hardship, contact Utility Billing at 972-412-6105 immediately to discuss payment arrangements or assistance options before your due date. The City offers case-by-case options to avoid disconnection.

Important 2026 Notes:

  • Always use official rowletttx.gov domains and the verified phone number 972-412-6105.
  • The City never requests payment via gift cards, wire transfers, cryptocurrency, or unsolicited links.
  • Late payments may result in additional fees or service interruption after proper notice.
  • For water/sewer emergencies, call Public Works at 972-412-6200 (non-emergency line after hours).

Customer Service Contacts

  • Utility Billing: 972-412-6105 (Monday–Friday, 8:00 AM – 5:00 PM)
  • Email: [email protected] or [email protected]
  • Physical Address: Utility Customer Service Center, City Hall, 3900 Main Street, Rowlett, TX 75088

Frequently Asked Questions (FAQs)

1. What is the official online portal to pay my City of Rowlett utilities bill? Use the Paymentus portal at https://ipn.paymentus.com/cp/crtx (Quick Pay/guest option available).

2. Is one-time/guest payment available without registration? Yes — enter your account number for one-time payments.

3. Are there convenience fees for online payments? Credit/debit card payments incur a convenience fee (disclosed at checkout). Bank account payments have the lowest or no additional fee.

4. What phone number is used for payments? Call 972-412-6105 (Monday–Friday, 8:00 AM – 5:00 PM).

5. Where do I mail my payment? City of Rowlett, Utility Billing, P.O. Box 96881, Charlotte, NC 28296-0881.

6. Where can I pay in person? Utility Customer Service Center at City Hall, 3900 Main Street, Rowlett, TX 75088 (Monday–Friday, 8:00 AM – 5:00 PM).

7. Is there an after-hours drop box? Yes — located outside the Utility Customer Service Center at City Hall (checks/money orders only).

8. How quickly do online payments post? Most electronic payments post within 1–2 business days.

9. What should I do if I cannot pay my full bill? Contact Utility Billing at 972-412-6105 immediately to discuss payment arrangements.

10. Can I view my billing and usage history online? Yes — full access is available after registering in the Paymentus portal.

11. Are third-party bill-pay services recommended? No. The City only endorses its official Paymentus portal, phone, mail, in-person, and drop box options to avoid extra fees or delays.

Leave a Comment