City of Round Rock Utilities provides safe drinking water, wastewater, and related services to residential and commercial customers in Round Rock, Texas. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Billing and Payments page at https://www.roundrocktexas.gov/departments/utilities/billing-and-payments/ where you can review all methods and access the secure payment portal.
- You can also make a secure one-time or recurring payment directly through the official online system at https://payments.roundrocktexas.gov/ for quick online access and account management.
Guest Pay / One-Time Payment Option
City of Round Rock Utilities offers a convenient one-time payment (guest pay) option through its official online system—no full recurring account registration required for single transactions. This feature is ideal for occasional users or those who prefer to pay manually without creating a profile.
To complete a one-time payment:
- Visit the official payment portal at https://payments.roundrocktexas.gov/.
- Select the one-time or guest payment option.
- Enter your account number from your bill.
- Provide payment details using a credit/debit card or bank account (ACH).
- Review the amount and submit for immediate confirmation.
Payments are processed securely and typically post the same or next business day. You will receive an on-screen receipt. The portal is fully secure and mobile-friendly.
Online Account Management
Create a free account on the official payment portal at https://payments.roundrocktexas.gov/ for full 24/7 access. Once registered, you can view current and past bills, track usage history, enroll in paperless e-billing, and manage your Round Rock Utilities account from any device. The portal supports both one-time guest payments and recurring options.
Automatic Payments
Enroll in free automatic payments through the online portal. This option automatically deducts the billed amount from your checking or savings account on the due date each month, eliminating missed payments and late fees. You can modify or cancel automatic payments anytime through the portal.
Pay by Phone
Pay your bill by phone using the automated system by calling (512) 218-5500 and selecting the payment option. The system accepts credit/debit cards or bank account payments. For billing questions or assistance, the same number connects you to representatives during business hours.
Mail Payments
Mail your payment with a check or money order (payable to City of Round Rock) to the remittance address printed on your monthly statement. Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person Payments at City Hall
Visit City Hall in person for payments during regular business hours: 221 E Main Street Round Rock, TX 78664
Payments are accepted at the Utility Billing counter. Staff can assist with billing questions and payment arrangements. Cash, checks, and credit/debit cards are accepted where available.
Contact Customer Service
Reach Round Rock Utilities Customer Service at (512) 218-5500 (Monday–Friday during business hours) for billing inquiries, payment arrangements, or portal assistance. The Utility Billing office is located at City Hall, 221 E Main Street, Round Rock, TX 78664.
Frequently Asked Questions
Can I pay my Round Rock Utilities bill online without creating an account? Yes. The official portal supports one-time guest payments using only your account number.
What payment methods does Round Rock Utilities accept? The portal and phone accept credit/debit cards and bank accounts (ACH). Mail accepts checks or money orders. In-person accepts cash, checks, or cards where available.
Are there convenience fees for Round Rock Utilities payments? No convenience fees are charged for official online, phone, mail, or in-person payments.
Where do I mail my Round Rock Utilities payment? Use the exact remittance address printed on your monthly statement. Always include your account number on the check.
What are the in-person payment hours? Payments are accepted at City Hall during regular business hours.
How do I set up automatic payments? Enroll through the online portal. It is free and deducts automatically on the due date.
What services does Round Rock Utilities provide? Safe drinking water supply, wastewater, and related utility services for the City of Round Rock, Texas.
How do I get help with payment arrangements or billing issues? Call (512) 218-5500 during business hours. Flexible arrangements are available through customer service.
