The City of Pasadena, Texas, offers multiple secure and convenient ways to pay your water, sewer, and related utility bills. Options include fast online payments with guest pay, 24/7 automated phone service, in-person at the Water Billing Office or authorized locations, mail, and automatic bank draft. This guide provides the most current official details directly from the City’s website.
https://www.pasadenatx.gov/389/Bill-Payments
Official Bill Payments page: This comprehensive resource details every payment method, including online options, fees, important warnings about disconnection dates, night drop instructions, authorized retail locations, mail address, and the senior discount program. It also links to forms and the direct payment portal.
Paymentus Online Payment Portal: https://ipn.paymentus.com/cp/ppdf. Use this for fast guest payments. No registration is required for one-time payments — simply enter your account number from your bill. You can also register here to save payment details, set up auto pay, receive email reminders, and manage multiple accounts. Payments made by 10 PM Central Time are typically posted the next business day.
Online Payments with Guest Pay Option
The City partners with Paymentus for online bill payments. Guest (one-time) payments are fully supported — you only need your account number from your paper bill. No account creation is necessary for quick payments.
To pay online:
- Go to https://ipn.paymentus.com/cp/ppdf
- Choose “Make One Time Payment”
- Enter your account number and payment amount
- Select Visa, MasterCard, American Express, Discover, or debit card
Registration benefits (recommended for recurring payers): Create an account on the portal to save payment methods, enroll in automatic payments, receive payment reminder emails, and manage multiple properties.
Service fee: $3.25 per transaction (disclosed before payment).
Important warning: Do not pay online or through the IVR system on your bill’s “Disconnect Date.” The Water Billing Office does not receive online payment files or notifications until the next business day. For same-day credit on a disconnection notice, pay in person or by calling the office directly.
Pay by Phone or IVR (24/7 Available)
- 24-hour automated IVR: Call (888) 647-0085. Press 2 for Spanish. Service fee is $3.25 per transaction. This self-service option lets you pay with a card or bank account using your account number.
- Water Billing Office: Call (713) 475-5566 during business hours for assistance with payments, especially if your service is scheduled for disconnection. A 4% processing fee applies for credit/debit card payments made through the office.
In-Person Payments
Water Billing Office / City Annex Address: 1202 Southmore Avenue, Pasadena, TX 77502 Phone: (713) 475-5566 Email: [email protected] (include your account number or service address)
Hours (subject to change; confirm by phone): Monday & Tuesday: 7:30 a.m. – 5:00 p.m. Wednesday: 7:30 a.m. – 6:00 p.m. Thursday & Friday: Typically 7:30 a.m. – 5:00 p.m.
Drive-through lanes and a night depository (night drop) are available at the City Annex after business hours. Night-drop payments are processed the next business day.
If your service is subject to disconnection or has already been disconnected, you must come in person or call the Water Billing Office at (713) 475-5566 during business hours to make payment and restore service.
Authorized retail payment locations (for accounts not past due; cash, check, or card accepted with possible fees):
- Fiesta (1603 Spencer Highway)
- Food Town (Richey/Harris)
- Mexico Lindo (2145 Red Bluff Road)
- Mi Tienda (Shaver/Spencer)
- PLS Check Cashers (6868 Spencer Highway, 3023 Spencer Highway, and 950 E Pasadena Boulevard)
- Seller’s Brothers (2311 Strawberry Road)
Credit or debit card payments at the City Annex or certain locations incur a 4% processing fee.
Pay by Mail
Mail your check or money order (payable to “City of Pasadena”) to: PO Box 1337 Pasadena, TX 77501-1337
Payment timeliness is based on the date the City receives the payment, not the postmark date. Include your account number on the check. Allow extra time for mail processing, especially near due dates or disconnection notices.
Automatic Bank Draft (ACH)
Enroll in free automatic payments from your checking or savings account. Download and submit the Bank Draft (ACH) Online Authorization Form at the City’s Form Center: https://www.pasadenatx.gov/FormCenter/Water-Billing-5/Bank-Draft-ACH-Online-Authorization-Form-147. Once approved, payments draft automatically on the due date.
Paperless Billing (eBill)
Sign up for paperless billing to receive email notifications with your bill attached as a PDF. Visit https://pasadenatx.viewbill.com and create an account or reset your password. Notifications come from [email protected]. This option helps reduce paper use and ensures you always have the latest statement.
Senior Discounted Rates Program (Bill Assistance)
If you are 65 or older and the property is your primary residence, you may qualify for reduced rates on water, sewer, and garbage services.
Download the application PDF from the official Bill Payments page or contact the Water Billing Office. Submit required documentation to qualify. This is the primary ongoing bill assistance program offered by the City for seniors.
Disconnection and Delinquent Bill Policies
Bills are due according to the date printed on your statement. A grace period of 18 days from the bill date generally applies before late fees (typically 10%).
If you receive a disconnection notice, act immediately. Payments made online or via IVR on the disconnect date will not be credited in time. Pay in person or call (713) 475-5566 to ensure same-day processing and avoid service interruption.
Contact the Water Billing Office
Physical Address: 1202 Southmore Avenue, Pasadena, TX 77502 Mailing Address for Payments: PO Box 1337, Pasadena, TX 77501-1337 Phone: (713) 475-5566 (business hours) 24/7 IVR: (888) 647-0085 Email: [email protected] (include account number) Website: pasadenatx.gov (search “Water Billing” or “Bill Payments”)
The Water Billing Office manages approximately 36,000 accounts and provides meter reading, billing, collections, and customer service. For sewer issues or other non-billing concerns, call the Pasadena Action Line at (713) 475-5555.
Frequently Asked Questions
How do I make a quick guest payment without registering?
Visit the Paymentus portal at https://ipn.paymentus.com/cp/ppdf and select “Make One Time Payment.” Enter your account number from your bill — no login required.
What are the fees for paying my water bill?
- Online or IVR: $3.25 per transaction
- Credit/debit card at City Annex or office: 4% processing fee
- There is no fee for mailing a check or using automatic ACH bank draft.
Can I set up automatic payments?
Yes. Register on the Paymentus Customer Portal for auto pay with a saved card, or submit the free ACH Bank Draft Authorization Form for automatic withdrawal from your bank account.
Where can I pay in person if my bill is past due or disconnected?
You must visit the Water Billing Office at 1202 Southmore Avenue or call (713) 475-5566 during business hours. Authorized retail locations are generally for current (non-past-due) accounts only.
What happens if I pay online on my disconnect date?
The City will not receive or credit the payment until the next business day. To avoid disconnection, pay in person or by calling the office directly.
Is there assistance for seniors or low-income customers?
Seniors age 65+ with a primary residence may qualify for reduced water, sewer, and garbage rates. Download the Discounted Rates application from https://www.pasadenatx.gov/389/Bill-Payments and submit it with required documentation. Contact the Water Billing Office for current details.
How do I sign up for paperless billing?
Go to https://pasadenatx.viewbill.com, create an account or reset your password, and enroll. You will receive email notifications with your bill as a PDF attachment.
What is the mailing address for payments?
Send checks payable to “City of Pasadena” to PO Box 1337, Pasadena, TX 77501-1337. The City uses the received date, not the postmark, to determine timeliness.
