The City of Leominster, Massachusetts, provides secure and convenient options for paying municipal bills such as real estate and personal property taxes, motor vehicle excise taxes, and water/sewer utility bills. Residents can choose from online payments with guest options, 24/7 phone payments, in-person at City Hall, or mail. All methods use official channels for accuracy and security.
To pay your bills quickly and securely with the most up-to-date options, visit the official Make a Payment / eBill page at https://www.leominster-ma.gov/168/Make-a-Payment-eBill or explore all electronic services at https://www.leominster-ma.gov/170/Online-Payments.
- Make a Payment / eBill page: This serves as the central hub powered by Invoice Cloud. It allows immediate guest (quick) payments without creating an account for taxes, water/sewer, and excise bills using credit/debit cards or ACH bank transfers. Register here to enable auto pay, view payment history, receive notifications, and manage preferences. The page also details phone, text, in-person, and mail instructions with current fees.
- Online Payments page: This page provides direct access to specific portals for the Collector’s Office (taxes, excise, water/sewer), Deputy Collector (delinquent excise and parking tickets), City Clerk services (certificates and licenses), and recreation programs. It includes a helpful Invoice Cloud Instructions PDF for registration and payment steps.
Online Bill Payments via Invoice Cloud (Guest Pay Available)
The City of Leominster partners with Invoice Cloud for electronic bill payments. This platform supports quick guest payments without registration, allowing you to enter bill details and pay immediately using a credit/debit card or checking/savings account (ACH). Bill balances update nightly for the most accurate amount due on the day of payment.
Bills you can pay online include:
- Municipal Tax Bills (Real Estate and Personal Property)
- Excise Tax Bills (Motor Vehicle)
- Municipal Utility Bills (Water/Sewer)
Registering for a free account unlocks additional features such as automatic payments (auto pay), payment history, email/text notifications, and preference management. The system is secure and processes payments efficiently.
Convenience fees (disclosed before you confirm payment):
- ACH bank transfer: $0.40 per transaction (often the lowest-cost electronic option)
- Credit or debit card: 2.99% of the payment amount
- Phone payments: Additional $0.95 service fee on top of the above
These fees support the electronic processing service and are standard for municipal bill pay platforms.
Pay by Phone – Available 24/7
For convenient phone payments, call the toll-free number 877-415-6045 anytime. You will need your account or bill information (or you can look it up on the Invoice Cloud site). An additional service fee of $0.95 applies, plus the standard convenience fee based on your payment method (credit/debit or ACH). This option works well for those who prefer speaking with a representative or need assistance locating account details.
Pay by Text
After registering for an Invoice Cloud account (or during your first online payment), you can enable Pay by Text. This allows you to pay bills directly via text message using a credit/debit card or ACH. You can also opt in to receive text notifications about upcoming bills and due dates for better account management.
In-Person Payments at City Hall
Visit the Collector’s Office in person at City Hall, 25 West Street, Leominster, MA 01453. Cash payments are accepted only when paying in person at the office counter.
A convenient drop-off box (silver box at the top of the stairs on the right side in front of City Hall) is available for check payments. No cash is accepted in the drop box—only checks with the bill or payment coupon.
City Hall / Collector’s Office hours: Monday, Tuesday, Wednesday, and Friday from 8:30 a.m. to 4:00 p.m.; Thursday from 8:30 a.m. to 5:30 p.m. (extended hours on Thursday). Call ahead at 978-534-7500 to confirm current hours or for specific assistance, as hours can vary for holidays or special circumstances.
Pay by Mail
For non-past-due bills, use the payment coupon and return envelope included with your bill. Mail it to the City’s LockBox Vendor for automated processing. Always include the coupon; omitting it may result in the payment being returned to you.
For past-due bills, mail your payment (check) along with the bill directly to the Collector’s Office at City Hall, 25 West Street, Leominster, MA 01453. Allow sufficient mailing and processing time to avoid additional late fees or penalties. Contact the office at 978-534-7500 if you need the current amount due on a past-due account.
Paying Parking Tickets and Delinquent Excise Taxes
Delinquent motor vehicle excise taxes and parking tickets are handled through the Deputy Collector’s online portal at https://epay.kelleyryan.com/search. Credit and debit cards are accepted (processing fee applies). You may also pay these in person or by mail at City Hall. For questions, contact the Collector’s Office at 978-534-7500.
Additional City Services Available Online
The same Invoice Cloud system supports payments for City Clerk services such as birth, marriage, and death certificates, as well as dog licenses. Recreation program fees are available through a separate portal accessible via the Online Payments page.
Tax Assistance and Relief Programs
The Board of Assessors administers tax assistance programs for eligible residents, including exemptions and potential deferrals for seniors (age 65+) and those meeting income and asset criteria. Applications are typically due annually by April 1 and must be filed each year. For current eligibility details, income/asset limits, and application forms, visit the official page at https://www.leominster-ma.gov/163/Tax-Assistance-Programs or contact the Assessor’s Office at 978-534-7500, extension 3554.
For property tax abatements (requests to reduce an assessment due to overvaluation or other qualifying reasons), submit the completed form to the Assessor’s Office at 25 West Street, City Hall, Room 9, Leominster, MA 01453. On unpaid excise tax bills, failing to resolve or receive an abatement in a timely manner can result in late fees and penalties. Contact the Assessor’s Office for the latest forms, deadlines, and guidance.
Contact the Collector’s Office
Address: City Hall, 25 West Street, Leominster, MA 01453 Phone: 978-534-7500 (main line; ask for Collector’s Office or extension 1172 for payment/balance inquiries) Website: leominster-ma.gov (search for Collector & Treasurer or Make a Payment)
Have your bill, account number, or property information ready when contacting the office for the fastest service. All payment information above is verified directly from the official City of Leominster website (leominster-ma.gov) and reflects the most current details available.
Frequently Asked Questions
What bills can I pay through the City’s online portal?
You can pay Real Estate and Personal Property Tax bills, Motor Vehicle Excise Tax bills, and Water/Sewer utility bills through the Invoice Cloud system on the official Make a Payment page.
Is guest or quick pay available without an account?
Yes. The Invoice Cloud platform supports quick/guest payments without registration. Enter your bill details on the Make a Payment / eBill page to pay immediately.
What are the current convenience fees?
Fees are disclosed before you submit payment: ACH transfers cost $0.40; credit/debit cards are 2.99% of the amount; phone payments add a $0.95 service fee. ACH is typically the most economical electronic method.
How do I set up auto pay?
Register for an account via the Make a Payment / eBill page. Once logged in, enroll in auto pay to automatically deduct the bill amount from your chosen payment method on the due date.
Can I pay parking tickets or delinquent excise taxes online?
Yes. Use the Deputy Collector’s portal at https://epay.kelleyryan.com/search. In-person and mail options are also available at City Hall.
What is the City’s policy on marked bills?
The City of Leominster will not release a marked bill (for example, at the RMV for vehicle registration) until all outstanding delinquent excise tax bills for that taxpayer are paid in full. Once payment is complete, the City electronically releases the mark.
How do I apply for a property tax abatement?
Download or request the abatement form and submit it to the Assessor’s Office at 25 West Street, City Hall, Room 9, Leominster, MA 01453. Address unpaid excise taxes promptly to avoid extra fees. Contact the Assessor’s Office at 978-534-7500 for current forms and instructions.
Where can I learn more about tax relief or assistance programs?
Visit https://www.leominster-ma.gov/163/Tax-Assistance-Programs for details on exemptions and deferrals for qualifying seniors and residents. Applications are filed annually with the Board of Assessors by the stated deadline (typically April 1). Contact the Assessor’s Office at 978-534-7500, ext. 3554, for personalized assistance.
