The City of Lake Wales, Florida, delivers essential utility services including water, wastewater, stormwater, and reclaimed water to thousands of residents and businesses. Keeping your account current avoids late fees and potential service disruptions. Multiple secure and convenient payment methods are available, whether you prefer digital convenience, phone support, in-person assistance, or traditional mail.
- To manage your account and make online payments securely, log in or set up access through the official City of Lake Wales utilities payment portal at https://secure.lakewalesfl.gov/ubs1/index.html.
- For the most up-to-date details on billing cycles, payment due dates, late fees, and every accepted payment method, consult the official Billing & Payment Policies page at https://www.lakewalesfl.gov/276/Billing-Payment-Policies.
Pay by Phone – Quick Option with No Online Setup Required
Phone payments offer a fast, reliable way to settle your bill without creating an online account. Call 1-844-323-8134 and have your utility account number ready (located on your monthly bill statement). This method accepts payments via automated system and works well for last-minute or one-time payments. The service is available for utility account holders and processes payments efficiently using your existing account details.
This option is ideal if you need to pay immediately or prefer speaking with a system rather than navigating a website. Keep your most recent bill handy for the account number and current balance.
Pay In Person at Official Locations
City Administration Building (Primary Location) Address: 201 West Central Avenue, Lake Wales, FL 33853 Hours: Monday through Friday, 8:00 a.m. – 5:00 p.m. (aligned with City Clerk and Building Division hours)
Accepted payment methods include cash, check, money order, or credit card. Staff can often assist with account questions or discrepancies during your visit. A night deposit box is available on the east side of the building for check or money order payments after hours. Payments deposited after 2:00 p.m. are typically credited the next business day.
Amscot Locations (Statewide Convenience) Cash payments are accepted at any Amscot location across Florida. Provide your utility account number and clearly state you are paying “City of Lake Wales.” This serves as an accessible in-store option for customers who prefer cash transactions or need extended hours beyond city hall operations. Locate your nearest Amscot via their official store finder for added convenience.
In-person payments allow direct interaction with city staff for complex account issues and immediate receipt confirmation.
Pay by Mail
Mail your payment (check or money order only, made payable to City of Lake Wales) to:
City of Lake Wales Utilities Department P.O. Box 1320 Lake Wales, FL 33859-1320
Allow sufficient mailing time to ensure delivery before your delinquent date. Include your account number on the check or a copy of your bill for proper crediting. This traditional method remains reliable for those who prefer paper-based transactions.
Pay Online – Full Account Access and Management
To pay online or view your account, first contact the Billing and Collections Department at 863-676-4775 to set up your online account. Once activated, visit the secure portal at https://secure.lakewalesfl.gov/ubs1/index.html.
Login instructions:
- Use your PayID (found on your utilities bill) or account number.
- Default password is your mailing address number.
- First-time users can follow the examples provided on the portal (e.g., PayID format like N1X combined with address number as password).
The portal supports viewing current and past bills, making one-time or recurring payments, and managing notifications. After setup, you can also enroll in paperless billing (email statements instead of mailed paper) and direct debit/automatic bank payments. These features reduce the risk of missed payments and support environmental sustainability by cutting paper use.
Online payments are processed securely and provide instant confirmation and transaction history.
Automatic Bank Debit (Direct Debit) and Paperless Billing
Enroll in automatic payments by calling the Billing and Collections Department at 863-676-4775. Once set up, your bank account is debited automatically on the due date, helping you avoid late fees and service interruptions. Combine this with paperless billing for email alerts and digital statements. This set-it-and-forget-it option provides excellent peace of mind for busy households and businesses.
Important Billing Policies
Meter readings occur monthly (subject to minor variations for holidays or weather). Bills are issued within one week after reading, with payment due 20 days after the bill is mailed. Your statement shows the exact delinquent date.
- Late fee: 1.5% of current charges if payment arrives after the delinquent date.
- Disconnection policy: Water service may be disconnected if the bill remains unpaid within 25 days after the billing date (adjusted for Fridays, holidays, or weekends).
- Returned checks trigger immediate disconnection plus a returned check fee.
- Payment extension or installment agreements (for balances over $50) may be available under extenuating circumstances—contact Billing and Collections before disconnection. Limits apply (one extension per 6 months; one installment plan per 12 months).
Review your bill carefully each month and contact the city promptly if you anticipate difficulty paying.
Customer Service and Contact Information
Billing and Collections Department (online account setup, auto-pay enrollment, billing questions): 863-676-4775 General City Hall / Utilities inquiries: 863-678-4182 Phone payments: 1-844-323-8134 After-hours Water/Sewer Emergencies: 863-632-2349 After-hours Streets/Parks Emergencies: 863-978-7468
Physical address for in-person visits: 201 West Central Avenue, Lake Wales, FL 33853 Mailing address for payments: P.O. Box 1320, Lake Wales, FL 33859-1320
Staff are available during business hours to assist with account setup, payment plans, service connections/disconnections, and general inquiries. New service applications are handled at Utilities Customer Service in the Administration Building (deposit required based on usage estimates).
FAQs
How do I pay my City of Lake Wales utilities bill online? Contact Billing and Collections at 863-676-4775 to set up your online account, then log in at https://secure.lakewalesfl.gov/ubs1/index.html using your PayID and mailing address number as the default password.
What phone number should I use to pay my utility bill? Call 1-844-323-8134. Have your utility account number ready—no online account is required.
Where can I pay my bill in person? Visit the City Administration Building at 201 West Central Avenue, Lake Wales, FL 33853 (Monday–Friday, 8:00 a.m.–5:00 p.m.) or any Amscot location (cash only; provide account number and “City of Lake Wales”).
Can I set up automatic payments? Yes. Call 863-676-4775 to enroll in automatic bank debit. This pairs well with paperless billing for email statements and notifications.
What is my PayID and how do I find it? Your PayID appears on your monthly utilities bill. It is required (along with your mailing address number as password) to log into the online portal.
What happens if I pay late? A 1.5% late fee applies after the delinquent date. Unpaid balances may lead to water service disconnection after 25 days (with standard adjustments for weekends/holidays). Contact the city early for possible extensions.
How do I sign up for paperless billing? Enroll through the online portal after account setup or by calling Billing and Collections at 863-676-4775. You will receive email notifications and digital statements instead of paper mail.
Who should I contact for billing disputes or service questions? Call Billing and Collections at 863-676-4775 during business hours or visit the Administration Building in person for face-to-face assistance.
