City of Kent Utilities provides reliable water, sewer, and storm drainage services to most residential and commercial addresses in Kent, Washington. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Utility Services & Billing page at https://www.kentwa.gov/pay-and-apply/utility-services-and-billing.
- Customers can also pay securely online through the official portal at https://pay.kentwa.gov/.
Online Payment Portal
City of Kent Utilities offers convenient 24/7 online bill pay through the secure portal at https://pay.kentwa.gov/. New users complete a simple one-time registration using the account number printed in the upper-right corner of your monthly bill. Once logged in, you can view current and past bills, track usage, make one-time or recurring payments, and manage your account from any device. The portal accepts major credit/debit cards and electronic checks (ACH). Payments typically post the same or next business day. No convenience fees are charged by the City for official portal transactions.
Automatic Withdrawal (AutoPay)
Set up free Automatic Withdrawal through the portal or by submitting a completed Automatic Withdrawal Request Form (available on the Utility Services & Billing page). Submit the form by mail to City of Kent Customer Service or in person at the Centennial Center. The form must be received prior to the 20th of the month for the payment to be withdrawn the following month. Withdrawals occur automatically on the 15th (or the following business day if it falls on a weekend/holiday) from your checking or savings account. A $25 insufficient funds fee applies if a payment is returned.
Pay by Phone
Make a payment by phone using Visa or MasterCard by calling 253-856-5201. Have your account number ready. The system is available during business hours and processes payments securely. For billing questions or assistance, the same number connects you to customer service representatives.
Mail Payments
Mail your payment stub with a check or money order (payable to City of Kent) to: City of Kent Customer Service P.O. Box 84665 Seattle, WA 98124
Include your full account number on the check. Use the self-addressed envelope included with your bill when available. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person and Drop Box Payments
Visit the Centennial Center in person for payments during business hours: 400 West Gowe Street, Suite 122 Kent, WA 98032
Customer Service Office and drive-up windows are open Monday through Friday, 9:00 AM to 4:00 PM. Staff can assist with billing questions and payment arrangements.
For after-hours convenience, use the secure 24-hour payment drop box located in the City Hall parking lot turnaround at 220 Fourth Avenue S. The drop box accepts checks or money orders only (no cash) and processes deposits the next business day.
Contact Customer Service
Reach City of Kent Utility Billing and Customer Service at 253-856-5201 (Monday–Friday during business hours) for billing inquiries, payment arrangements, service starts/stops, or portal assistance. Email: [email protected]. The Centennial Center is located at 400 West Gowe Street, Suite 122, Kent, WA 98032. City Hall is at 220 Fourth Avenue S, Kent, WA 98032.
Frequently Asked Questions
Can I pay my City of Kent utilities bill online without full registration? The official portal at https://pay.kentwa.gov/ requires a one-time registration using your bill account number for online payments. However, you can make fast one-time payments anytime by calling 253-856-5201.
What payment methods does City of Kent Utilities accept? The portal and phone accept bank accounts (ACH) and credit/debit cards. Mail and drop boxes accept checks or money orders. Cash is not accepted by mail or drop box.
Are there convenience fees for City of Kent utilities payments? No convenience fees apply for official portal, AutoPay, phone (bank account), mail, or in-person/drop box payments.
Where do I mail my City of Kent utilities payment? City of Kent Customer Service, P.O. Box 84665, Seattle, WA 98124. Always include your account number on the check.
What are the in-person payment hours and drop box options? Monday–Friday, 9:00 AM–4:00 PM at the Centennial Center with drive-up windows. 24-hour drop box is available at City Hall (220 Fourth Avenue S).
How do I set up Automatic Withdrawal (AutoPay)? Download and complete the Automatic Withdrawal Request Form from the Utility Services & Billing page and submit it by mail or in person. It must be received before the 20th of the month.
What services does City of Kent Utilities provide? Water, sewer, and storm drainage services for most addresses in the City of Kent, Washington.
How do I get help with payment arrangements or billing issues? Call 253-856-5201 (Monday–Friday during business hours) or visit the Centennial Center. Flexible payment arrangements and financial assistance options are available for qualifying customers.