City of Kannapolis Utilities provides water, sewer, and refuse services to residential and commercial customers in Kannapolis, North Carolina. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Customer Service/Utility Billing page at https://www.kannapolisnc.gov/customer-service where you can find all payment options and the secure online portal.
- Customers can also access the new online payment portal directly at https://billpay.kannapolisnc.gov/app/login.jsp to view bills, monitor usage, and pay securely.
Online Payment Portal
City of Kannapolis Utilities offers convenient 24/7 online bill pay through its secure portal at https://billpay.kannapolisnc.gov/app/login.jsp (launched December 12, 2025). New users complete a simple one-time registration using your account number from your monthly bill. Existing customers do not need to re-register but must use the “forgot password” feature to reset their password. Once logged in, you can view current and past bills, track monthly usage, enroll in paperless e-billing, and make one-time or recurring payments from any device. The portal supports credit/debit cards and electronic checks (ACH).
Automatic Payments (AutoPay)
Enroll in free AutoPay directly through the online portal. This option automatically deducts the billed amount from your checking or savings account on the due date each month, eliminating missed payments and late fees. Existing AutoPay customers do not need to re-enroll after the portal transition. You can modify or cancel AutoPay anytime through the portal or by contacting customer service.
Pay by Phone
Pay your bill 24/7 by calling the automated voice response system at 704-920-4444 (choose option 1) or direct to 704-920-4400. The system accepts credit/debit cards and electronic checks. For billing questions or assistance, the same number connects you to customer service representatives during business hours.
Mail Payments
Mail the bottom portion of your utility bill with a check or money order (payable to City of Kannapolis) to: City of Kannapolis P.O. Box 604072 Charlotte, NC 28260-4072
Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person, Drive-Up Kiosk & Drop Box Payments
Visit City Hall in person at: 401 Laureate Way Kannapolis, NC 28081
Payments are accepted at the Customer Service Center during business hours. A drive-up kiosk is located in the City Hall parking lot for cash payments (accepts cash, checks, and credit cards with a $3.25 convenience fee). A drop box is also in the parking lot for check payments only and processes deposits the next business day.
Contact Customer Service
Reach City of Kannapolis Customer Service at 704-920-4444 (Monday–Friday during business hours) for billing inquiries, payment arrangements, service starts/stops, or portal assistance. Email: [email protected]. The Customer Service Center is located at City Hall, 401 Laureate Way, Kannapolis, NC 28081.
Frequently Asked Questions
Can I pay my Kannapolis Utilities bill online without creating an account? The official portal at https://billpay.kannapolisnc.gov/app/login.jsp requires a one-time registration using your account number from the bill. Existing customers simply reset their password—no full re-registration is needed.
What payment methods does Kannapolis Utilities accept? The portal and phone accept credit/debit cards and electronic checks (ACH). In-person and drive-up kiosk accept cash, checks, or credit cards (with $3.25 fee). Mail and drop box accept checks or money orders.
Are there convenience fees for Kannapolis Utilities payments? Yes. A $3.25 convenience fee applies to all debit or credit card payments. Electronic check, AutoPay, and mail payments are fee-free.
Where do I mail my Kannapolis Utilities payment? City of Kannapolis, P.O. Box 604072, Charlotte, NC 28260-4072. Always include the bottom portion of your bill or your account number.
What are the in-person payment hours and options? Customer Service Center at City Hall (401 Laureate Way) during regular business hours. Use the drive-up kiosk in the parking lot for cash payments or the drop box for after-hours check deposits.
How do I set up AutoPay for my Kannapolis Utilities bill? Log into the online portal after registration and enroll in AutoPay. It is free and deducts automatically on the due date. Existing AutoPay users do not need to re-enroll.
What services does Kannapolis Utilities provide? Water, sewer, and refuse collection services for the City of Kannapolis, North Carolina.
How do I get help with payment arrangements or billing issues? Call 704-920-4444 during business hours or email [email protected]. Flexible arrangements are available through customer service.
