City of Henderson Utilities provides water, wastewater, and related services to residents in Henderson, NV. Customers can pay bills securely through the updated online Customer Portal, by phone, mail, drop box, bank bill pay, or in person, with auto-pay available for convenience.
Learn how to pay your City of Henderson utility bill, set up auto payments, view statements, and contact support using the official links below.
City of Henderson Utilities – Henderson, NV
https://www.cityofhenderson.com/government/departments/utility-services
Manage water and sewer services, view rates, and access billing info.
Pay My Bill Online – Customer Portal
https://mywateraccount.cityofhenderson.com
Log in to view bills, make payments, enroll in auto-pay, and access account history. Guest pay available via InvoiceCloud for quick one-time payments without registration.
Payment Options
1. Pay Online via Customer Portal
- Website: Visit mywateraccount.cityofhenderson.com to register or log in.
- Features:
- View current and past bills, usage history, and statements.
- One-time or recurring payments.
- Enroll in auto-pay for automatic monthly deductions.
- Secure 24/7 access.
- Payment Methods: MasterCard, Visa, Discover, debit card, or eCheck/ACH (bank transfer).
- Fees: 2.8% nonrefundable service fee for credit/debit cards; eCheck/ACH is free.
- Enrollment: Use your account number from your bill to sign up. Guest pay option available at https://www.invoicecloud.com/cityofhendersonnvutility.
2. Pay By Phone
- Phone Number: Call (702) 267-5900 for automated payments 24/7.
- Accepted: Credit or debit card.
- Fee: 2.8% service fee.
3. Pay By Mail
- Mailing Address: COH Utility Payments 240 S Water St MSC 126 Henderson, NV 89015
- Instructions: Send check or money order with your payment stub. Allow 7-10 days for processing to meet due dates. No cash.
4. Pay In Person or Drop Box
- Locations: Henderson City Hall, 240 S Water St, Henderson, NV 89015 (Basic Road drive-through or walk-in cashier counters; drop box at Basic Road entrance).
- Accepted: MasterCard, Visa, Discover, debit card, check, cash.
- Hours: Monday–Thursday, 7:30 a.m.–5:00 p.m.
- Fee: 2.8% for cards; no fee for cash, check, or money order.
5. Pay Through Your Bank
- Use your bank’s online bill pay service to send payments directly.
- Instructions: Enter the mailing address above as the payee; include your account number.
6. Payment via doxo
- doxo.com: Pay with credit/debit card, Apple Pay, or bank account. Free for bank transfers; fees may apply for cards.
Account & Billing Support
- Customer Care Phone: (702) 267-5900 (Monday–Thursday, 7:30 a.m.–5:00 p.m.; 24/7 for automated payments)
- Live Chat: Available via the Customer Portal during business hours.
- Address: Henderson City Hall, 240 S Water St, Henderson, NV 89015
- Email: Use the contact form on the Utility Services website.
FAQs
How do I pay my City of Henderson utility bill?
Use the Customer Portal online, call (702) 267-5900, mail to COH Utility Payments, drop off at City Hall, pay through your bank, or visit in person.
What are the fees for payments?
2.8% nonrefundable fee for credit/debit card payments online, by phone, or in person; eCheck/ACH, cash, check, and money order are free.
How do I set up auto-pay?
Log in to the Customer Portal at mywateraccount.cityofhenderson.com, select auto-pay, and choose eCheck/ACH for fee-free automatic monthly payments.
When is my utility bill due?
Bills are due on the date shown on your statement; payments post the next business day for online/phone.
What if I pay late?
Late fees apply after the due date; contact Customer Care for payment arrangements or assistance programs like utility bill discounts for low-income or disabled residents.
Can I view my bill history online?
Yes, registered users can access past bills and usage in the Customer Portal.
How do I apply for utility assistance?
Visit the Utility Assistance page for low-income (EAP), delayed billing, or disabled resident programs; call (702) 267-5900 for eligibility.
Tips for Managing Your Henderson Utility Bill
- Enroll in auto-pay and paperless billing via the portal to avoid fees and late charges.
- Save payment confirmations and monitor due dates closely.
- Use free payment methods like eCheck or mail to minimize costs.
- For high bills, check for leaks or explore rebates and discounts.
- Contact support early for questions or to set up service changes.
City of Henderson Utilities offers secure, convenient bill pay—start with the online portal for the fastest experience!