The City of Greensboro, NC bills customers for water, sewer, and related utility services.
Greensboro now uses the GSO WaterWise customer portal as the main way to view usage and pay water bills online.
City Of Greensboro Water Bill Pay – Current Options
1. Pay Online with GSO WaterWise (New Portal)
- GSO WaterWise customer portal:
https://www.greensboro-nc.gov/GSOWaterWise - You can:
- Make one‑time or recurring payments online
- Sign up for paperless billing (e‑billing)
- View 24‑hour usage data and track leaks or high use
- Access service forms and water‑saving tips
- To register you need:
- Your water account number (top of your bill)
- The ZIP code for your service address
Note: During the WaterWise transition, customers must re‑register in the new system to continue receiving bills by email and to pay online.
2. Pay Online from City’s “Paying Your Bill” Page
- Main water billing page:
https://www.greensboro-nc.gov/departments/water-resources/customer-service-for-residents-and-businesses/paying-your-bill - This page links to:
- GSO WaterWise online customer portal
- Help information for those who need assistance paying water/sewer bills
3. Pay By Phone
- Automated phone payment:
Call 336‑373‑IPAY (4729) - Use a credit/debit card or bank account via the automated system.
- Have your water account number and billing ZIP code ready.
4. Pay by Bank Draft (Auto Draft)
- You can sign up for automatic bank draft so your water/sewer bill is drafted each month.
- Bank draft authorization forms and details are available via the Paying Your Bill page or the customer service office.
5. Pay by Mail
- Mail your check or money order to the remittance address printed on your current bill.
- Always:
- Make payment to City of Greensboro
- Include your water account number
- Include the payment stub from your bill
6. Pay by Drop Box
- You can place a check or money order (no cash) in designated City drop boxes.
- Drop box locations are listed on the Paying Your Bill page and/or your bill.
7. Pay in Person
- Pay at authorized City of Greensboro payment locations indicated on your bill or on the City website.
- The City clearly states it does not contract with third‑party payment centers; only City‑listed locations are authorized.
The City warns that paying at non‑authorized locations (e.g., private stores advertising utility payments) may delay posting; your bill is not considered paid until the City actually receives the money.
City Of Greensboro Water Bill Pay – FAQs (Updated)
How do I pay my City of Greensboro water bill online?
Register or log in to GSO WaterWise at https://www.greensboro-nc.gov/GSOWaterWise and pay by card or bank account.
You can make one‑time or recurring payments and view your usage.
What do I need to sign up for GSO WaterWise?
You need:
- Your water account number (top of your paper bill)
- The ZIP code of your service address
Once registered, you can turn on paperless billing, alerts, and more.
Can I still pay by phone?
Yes.
Call 336‑373‑IPAY (4729) and follow the prompts to pay your water/sewer bill using a card or bank account.
Is GSO WaterWise required to pay my bill?
You can still pay by mail, drop box, or in person, but GSO WaterWise is now the primary online portal for viewing and paying bills and for getting usage alerts.
Does the City of Greensboro use third‑party payment centers?
No.
The City specifically states that it does not contract with third‑party payment centers.
Some businesses advertise they take utility payments, but they are not authorized; your bill is not paid until the City receives those funds, which can take several days.
Where can I find all official payment options?
Use the Paying Your Bill page:
This lists:
- Online (GSO WaterWise)
- Phone (336‑373‑IPAY)
- Bank draft
- Drop box
- In‑person locations
Can I get help paying my water/sewer bill?
Yes.
On the Paying Your Bill page there’s a link “Need help paying your City water and sewer bill?” which explains assistance options and contact information.
What are the benefits of using GSO WaterWise?
With GSO WaterWise you get:
- Leak alerts and high‑usage warnings
- 24/7 access to your water use history
- Online service forms and enhanced customer service
- Personalized water‑saving strategies to help reduce your bill
I didn’t receive my usual email bill. What should I do?
Because Greensboro transitioned to GSO WaterWise, you must re‑register on the new portal to continue receiving e‑bills and to access your online bill.
If you haven’t registered, sign up using your account number and service‑address ZIP code.
Can I still use bank bill pay through my bank?
Yes, but remember:
Your account is not credited until the check arrives and is processed, so this method can be slower.
The City does not receive those funds electronically from third‑party bill pay; banks mail a paper check by USPS.