The City of Gillette, Wyoming provides electric, water, wastewater, and other utility services to residents and businesses. Customers can pay their utility bills conveniently through a modern online portal that includes a Quick Pay option for one-time payments without creating an account.
- For a fast one-time or guest payment, visit the official City of Gillette Quick Pay portal at https://cityofgillettewy.municipalonlinepayments.com/cityofgillettewy/utilities.
- For complete information on all payment methods, account management, and assistance programs, go to the official Customer Service page at https://www.gillettewy.gov/Departments/Finance-Department/Customer-Service.
Guest / One-Time Online Payment (Quick Pay)
The City of Gillette offers a convenient Quick Pay option through its official municipal online payments portal. No account registration or login is required.
Simply enter your utility account number (found on your bill) to view your balance and make a secure one-time payment. This guest-friendly method is ideal for quick payments or if you prefer not to set up recurring access. The portal supports major credit and debit cards as well as payments from checking or savings accounts (ACH/E-Check). Payments are processed securely with real-time confirmation.
Registered Online Account and Portal Features
Create a free account on the municipal online payments portal for full self-service capabilities. Once registered, you can:
- View current and past bills
- Make one-time or recurring payments
- Enroll in e-Billing (paperless statements)
- Manage multiple accounts if applicable
- Access payment history and usage information 24/7
The new streamlined portal (launched in 2025) offers improved efficiency and additional payment options. Existing AutoPay users should log in and re-enroll their payment information to continue automatic payments without interruption.
Pay by Phone
You can make utility payments over the phone using the City’s automated pay-by-phone system. Call 1-844-547-0207 or 307-686-5325.
Have your account number and payment information ready. This service accepts credit and debit cards. For general account questions or changes, call the main Customer Service line at (307) 686-5206 during business hours.
In-Person and Drive-Thru Payments
City Hall Customer Service 201 E. 5th Street, 1st Floor Gillette, WY 82716
Business Hours: Monday – Friday, 7:00 a.m. – 5:00 p.m.
In-person payments are accepted at the Customer Service counter. A drive-through teller window is also available for quick payments (drive-through typically opens at 7:00 a.m.). Cash, checks, money orders, and credit/debit cards are generally accepted. Most account changes and service requests can be handled in person. Connections and disconnections are processed between 7:00 a.m. and 4:00 p.m.
Pay by Mail
Mail your payment with the remittance stub to: City of Gillette – Customer Service 201 E. 5th Street Gillette, WY 82716
Include your account number on the check or money order. Allow sufficient time for postal delivery to ensure your payment posts before the due date. Do not send cash by mail.
Budget Billing and Assistance Programs
Budget Billing: This program averages your utility costs over 12 months and recalculates every six months for more predictable monthly payments. Contact Customer Service at (307) 686-5206 to enroll or learn more.
Low Income Energy Assistance Program (LIEAP): Applications are accepted from October through February. Call (800) 246-4221 or visit the Wyoming LIEAP website for details.
Additional assistance may be available through Energy Share of Wyoming/Salvation Army at (877) 461-5719 for emergencies, or senior/disabled veteran rate reductions administered through the City Clerk’s office at (307) 686-5210.
AutoPay and Paperless Billing
Enroll in automatic payments through the online portal or by submitting the Automatic Debit Authorization form (available on the City website). This helps avoid late fees and ensures on-time payment.
You can also sign up for email bill notifications (paperless) by contacting Customer Service at [email protected] or through your online account. This reduces paper usage and provides faster delivery of your statements.
Customer Service Contact
Main Customer Service / Billing: (307) 686-5206 Service Outages / Admin: (307) 686-5262 or (307) 686-5277 Fax: (307) 682-4998 or (307) 686-6564 Email: [email protected] (for billing and account inquiries) Location: City Hall, 201 E. 5th Street, 1st Floor, Gillette, WY 82716
Representatives can assist with payments, payment arrangements, starting or stopping service, billing disputes, and more during business hours (Monday–Friday, 7:00 a.m. – 5:00 p.m.).
Additional Notes
The City of Gillette has transitioned to a new, more efficient online payment portal. Always use official City channels to protect your account information and avoid potential scams. There are no widespread retail “in-store” or third-party kiosk payment locations for Gillette utilities. All standard payments are handled through the official portal, by phone, in person at City Hall, or by mail.
New residential accounts may require a deposit (typically around $300, plus a $5 credit check fee). Commercial deposits vary based on usage history.
Frequently Asked Questions
How do I make a one-time payment without creating an online account? Use the Quick Pay option at https://cityofgillettewy.municipalonlinepayments.com/cityofgillettewy/utilities. Enter your account number to pay immediately with a credit/debit card or bank account.
What payment methods are accepted? The online portal and pay-by-phone system accept credit cards, debit cards, and payments from checking or savings accounts (ACH/E-Check). In-person payments at City Hall typically accept cash, checks, money orders, and cards.
Can I set up automatic payments? Yes. Enroll in AutoPay through the online portal or by submitting the Automatic Debit Authorization form. Re-enroll if you previously used AutoPay on the old system.
Where can I pay my Gillette utility bill in person? Visit City Hall Customer Service at 201 E. 5th Street, Gillette, WY 82716. A drive-through window is available during business hours (Monday–Friday, 7:00 a.m. – 5:00 p.m.).
What is the phone number for utility payments and billing questions? Call 1-844-547-0207 or 307-686-5325 for automated pay-by-phone. For general customer service and account assistance, call (307) 686-5206.
How do I start or stop utility service? Contact Customer Service at (307) 686-5206 or visit City Hall in person. Service requests are typically processed as next-day service.
