The City of Gastonia, North Carolina, provides water, sewer, and other utility services to residents and businesses. Paying your bill on time helps avoid late fees, service disconnections, and reconnection charges. The city offers multiple convenient options, including a fast One Time Payment (guest-style) feature without full login, full online account access through the Customer Self Service portal, 24/7 phone payments, cash and card payments at multiple kiosks and locations, 24-hour drop boxes, automatic bank draft, and traditional mail.
- Make a quick one-time payment without creating an account at the official Paymentus portal: https://ipn.paymentus.com/rotp/gstn.
- For complete details on all payment methods, fees, and policies, visit the City of Gastonia Utility Payment Options page at https://www.cityofgastonia.com/payment-options-business.
One Time Payment – Quick Guest Option
The Paymentus portal supports One Time Payment, allowing you to pay your Gastonia utilities bill immediately using only your account number and ZIP code. No username or password is required.
How to pay:
- Go to https://ipn.paymentus.com/rotp/gstn
- Select the One Time Payment option
- Enter your 8-digit account number and ZIP code from your bill
- Review your balance and complete the payment with credit/debit card, PayPal, Venmo, or ACH/eCheck
A convenience fee applies (typically starting at $2.95 and increasing in increments based on the payment amount). Payments made after 5:00 p.m., on weekends, or holidays usually post the next business day. This is the fastest digital option for one-time payers.
Pay Online with Full Account Access (Customer Self Service)
For ongoing management, register or log in at the Customer Self Service (CSS) portal: https://css.gastonianc.gov/css/public/login/form. Once inside you can view bills, make payments, set up recurring options, and manage your account.
Use your 8-digit account number or email address to log in or create a profile. The portal is available 24/7 and supports secure payments with the same convenience fees as the one-time option.
Pay City of Gastonia Utilities Bill by Phone
Call the automated payment line for fast transactions.
Phone number: 1-888-484-9465
Have your account number and billing ZIP code ready. The system accepts MasterCard, Visa, Discover, or electronic check. A convenience fee applies (increments of $2.95 based on amount). This option works well outside business hours or when you prefer not to use the internet.
Pay In Person at Kiosks and Locations
Automated Bill Payment Kiosks (Cash, Debit/Credit, eCheck) Five convenient kiosk locations accept payments (fees apply for card/e-check; cash accepted at some). Payments after 5:00 p.m., weekends, or holidays post the next business day. Bring your 8-digit account number and address.
- Food Lion – 2601 S. New Hope Rd (open 7:00 a.m. – 11:00 p.m.)
- Food Lion – 1024 W. Hudson Blvd (open 7:00 a.m. – 10:00 p.m.)
- Food Lion – 111 W. Garrison Blvd (open 7:00 a.m. – 10:00 p.m.)
- WOW Supermarket – 2557 W. Franklin Blvd (open 8:00 a.m. – 9:00 p.m.)
- Garland Business Center – 150 S. York St (outside kiosk)
Ace Cash Express (additional in-person option) 2597 W. Franklin Blvd – $1.00 convenience fee.
Some kiosks are integrated with Two Rivers Utilities accounts for added convenience.
24-Hour Drop Boxes (Checks/Money Orders Only)
Secure drop boxes are available for after-hours payments (no cash):
- Behind Garland Business Center on York Street
- Outside Cramerton Town Hall
Payments are typically processed the next business day. Include the remittance stub and account number.
Pay by Mail
Mail your check or money order (payable to City of Gastonia) with the payment stub to:
City of Gastonia P.O. Box 580068 Charlotte, NC 28258-0068
Include your account number on the check. Allow 7–10 business days for processing. Use the address on your current bill for fastest crediting. (Note: Mailing address updated effective April 2026.)
Automatic Bank Draft (Free)
Enroll in free Automatic Bank Draft for automatic monthly deductions from your checking account. Download the application at https://gastonianc.seamlessdocs.com/f/BankDraftApp or contact customer service. This helps prevent late fees and missed payments.
Important Billing Policies
Bills are due upon receipt and become past due on the 21st day after the bill date.
- Late fee: $5.00 or 1.5% of the past-due balance (whichever is greater)
- Reminder notice mailed; unpaid accounts may incur a $25 administrative fee and disconnect order
- Reconnection fee: $30 (or $65 after 5:00 p.m.)
Contact customer service promptly if you anticipate difficulty paying. Payment arrangements may be available in certain cases.
Customer Service and Contact Information
Utility Customer Service: 704-866-6714 (Monday–Friday, 8:30 a.m. – 5:00 p.m.) Automated Customer Service Line: 704-866-6714 (24/7 for account info using account number or SSN + address) After-Hours Emergencies: 704-866-6843 Email: [email protected] Physical Address: Garland Business Center, 150 S. York Street, Gastonia, NC 28052
Have your account number ready for faster assistance.
FAQs
How do I pay my City of Gastonia utilities bill without creating an account? Use the One Time Payment option at https://ipn.paymentus.com/rotp/gstn. Enter your account number and ZIP code—no login required.
What phone number do I call to pay my Gastonia utility bill? Call 1-888-484-9465. The automated system accepts cards and e-checks (convenience fee applies).
Where can I pay my Gastonia utilities bill in person with cash? Use the kiosks at the three Food Lion locations, WOW Supermarket, or Garland Business Center. Cash is accepted at most kiosks.
What is the mailing address for Gastonia utility payments? Send payments to City of Gastonia, P.O. Box 580068, Charlotte, NC 28258-0068. Include your account number.
Can I set up automatic payments? Yes. Enroll in free Automatic Bank Draft using the form at https://gastonianc.seamlessdocs.com/f/BankDraftApp.
Does the City of Gastonia charge convenience fees? Yes. Fees apply to online, phone, and most kiosk/card payments (starting at $2.95 and increasing with amount). Mail, auto draft, and some cash options have no or lower fees.
How do I find my Gastonia utility account number? It is the 8-digit number on your monthly bill statement.
What happens if I pay late? A late fee applies, and unpaid accounts may lead to a disconnect order and reconnection fees.
