The City of Gallup Joint Utilities provides essential water, sewer, solid waste, and electric services to residents and businesses in Gallup, New Mexico. Timely payment of your utility bill ensures uninterrupted service, supports infrastructure maintenance, and helps avoid late fees or disconnection. The city offers a secure, user-friendly online system for 24/7 account access and payments from any device.
- Customers can pay their Gallup Joint Utilities bill immediately as a guest (no account required) through the official Relay Web portal at https://utilities.gallupnm.gov/.
- For full account management, registration, and additional resources, visit the city’s dedicated Payments Online page at https://www.gallupnm.gov/388/Payments-Online.
Guest / One-Time Payment Options
The City of Gallup provides a convenient Pay Now as a Guest feature. Visit https://utilities.gallupnm.gov/, select the guest payment option, and enter your utility account number (found on the front of your bill) along with your service address number. This allows one-time payments using major credit or debit cards without creating a full profile. Payments are secure and process quickly for immediate account credit.
Online Portal & Account Management
Registered users gain full access to the Relay Web portal at https://utilities.gallupnm.gov/. Features include viewing current and past bills, usage history, payment records, and managing multiple accounts.
How to Register or Log In
- Locate your utility account number on your monthly bill.
- Visit https://utilities.gallupnm.gov/ and click “Create a Profile” or “Sign In.”
- Enter your account number and complete the verification process.
- Verify your email address to activate the account.
- Set up a username and password for future logins.
Once registered, you can enroll in paperless e-billing and view detailed consumption data.
Pay by Mail
Mail your check or money order (payable to City of Gallup) to: City of Gallup 110 West Aztec Avenue Gallup, NM 87301
Include the remittance portion of your bill for faster processing. Allow 5–7 business days for mail payments to post. Do not send cash by mail.
In-Person Payments
Payments are accepted at City Hall during business hours. Cash, checks, money orders, and credit/debit cards are typically available.
City Hall Address: 110 West Aztec Avenue Gallup, NM 87301
Business Hours: Monday – Friday, 8:00 a.m. – 4:30 p.m.
Confirm current in-person payment policies by calling ahead, as procedures may vary.
Contact Gallup Joint Utilities
For billing questions, payment assistance, service start/stop, or general inquiries:
- Customer Care: (505) 863-1201 (Monday – Friday, 8:00 a.m. – 4:30 p.m.)
- Utility Dispatch (During Business Hours): (505) 863-1200
- After-Hours Dispatch: 1-833-863-1212
- Nights/Weekends/Holidays (Metro Dispatch): (505) 722-2002
- Physical Address: 110 West Aztec Avenue, Gallup, NM 87301
Have your account number ready when calling. For sewage odors, call the hotline at (505) 726-2440.
Overview of Gallup Joint Utilities Services
The City of Gallup Joint Utilities Department manages water treatment and distribution, wastewater collection and treatment, electric service, and solid waste management. The department serves the local community with a focus on reliability, water quality, and customer satisfaction. Monthly bills combine multiple services, and the city provides annual Consumer Confidence Reports detailing water quality. Customers benefit from online tools, flexible payment options, and responsive local support for new connections, disconnections, and service issues.
Frequently Asked Questions (FAQs)
How do I pay my City of Gallup Utilities bill without creating an account? Use the Pay Now as a Guest option at https://utilities.gallupnm.gov/. Enter your account number from your bill for a quick one-time payment.
What payment methods are accepted online? Major credit and debit cards are accepted through the guest pay and registered portal. Review any applicable convenience fees before confirming.
Where do I mail my utility payment? City of Gallup, 110 West Aztec Avenue, Gallup, NM 87301. Include your account number for proper crediting.
What is the customer service phone number? Call (505) 863-1201 for billing and general utility questions during business hours (Monday–Friday, 8:00 a.m.–4:30 p.m.).
How do I register for the online portal? Go to https://utilities.gallupnm.gov/, select “Create a Profile,” and follow the steps using your account number. Verify your email to complete setup.
What are the City Hall hours for in-person payments? Monday–Friday, 8:00 a.m.–4:30 p.m. at 110 West Aztec Avenue.
How do I report a utility emergency or outage? During business hours, call (505) 863-1200. After hours, use 1-833-863-1212 or Metro Dispatch at (505) 722-2002.
Can I view my usage history online? Yes. After registering and logging into the portal, you can access billing history and consumption details.
What if my service is scheduled for disconnection? Make payment as soon as possible via guest pay, portal, or in person. Contact Customer Care at (505) 863-1201 immediately to avoid shutoff.
How do I report sewage odors? Call the dedicated hotline at (505) 726-2440.
