City of Colton Utilities provides reliable electric, water, and wastewater services to residential and commercial customers throughout Colton, California. Bills are generated monthly and include a clear due date on each statement to help avoid late fees or service interruptions. Managing your City of Colton utilities bill is straightforward with secure digital tools, convenient kiosks, and traditional payment methods that keep your service active.
- For the most current billing and payment details, visit the official Payment Options page at https://www.coltonca.gov/602/Payment-Options.
- Customers can also make secure one-time payments directly through the official Paymentus portal at https://ipn2.paymentus.com/rotp/cltn.
Guest Pay / One-Time Payment Option
City of Colton Utilities offers a convenient one-time payment (guest pay) option through its official Paymentus portal—no account registration or login required. This feature is ideal for occasional users or those who prefer not to create an online profile.
To complete a guest payment:
- Visit https://ipn2.paymentus.com/rotp/cltn.
- Select the one-time payment option.
- Enter your full Account Number and Customer Number (including all leading zeros) exactly as shown on your bill.
- Provide payment details using a credit/debit card or bank account (ACH/eCheck).
- Review the amount and submit for immediate confirmation.
The portal also supports Walmart Pay, PayPal, PayPal Credit, Venmo, and Amazon Pay. Payments typically post the same or next business day. You will receive an on-screen receipt and confirmation number.
Online Account Management
Create a free online account on the same portal at https://ipn2.paymentus.com/rotp/cltn for full 24/7 access. Once registered, you can view current and past bills, track usage history, set up recurring payments, enroll in paperless billing, and manage alerts. This setup provides complete control over your City of Colton utilities account from any device.
Pay by Phone
Use the 24/7 automated IVR system by calling 844-571-2896. Have your account number and payment details ready. The system accepts credit/debit cards and electronic checks. Payments are processed securely and post quickly. For billing questions or assistance, call the main Customer Service line at 909-370-5555 during business hours.
Mail Payments
Mail your payment stub with a check or money order (payable to City of Colton) using the pre-addressed return envelope included with your monthly bill. Include your account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free. Credit or debit card payments by mail are also accepted by completing the authorization form on the back of your bill stub.
In-Person, Kiosk, and Night Drop Box Payments
Pay in person or use convenient kiosks at the following locations:
- City Hall – 650 N La Cadena Drive, Colton, CA 92324 (Utility Billing Services desk and payment kiosk)
- Gonzales Community Center – 670 Colton Avenue, Colton, CA 92324 (indoor payment kiosk, open Monday–Friday 8:00 AM–6:00 PM)
- Larsons Pharmacy – 142 W. H Street, Colton, CA 92324
A secure night drop box is available at City Hall for after-hours check or money order deposits (processed the next business day). Kiosks accept cash, checks, and cards for immediate crediting.
Contact Customer Service
Reach City of Colton Utility Billing Services at 909-370-5555 (Monday–Thursday 8:00 AM–6:00 PM) for billing inquiries, payment arrangements, service starts/stops, or assistance. The office is located inside City Hall at 650 N La Cadena Drive, Colton, CA 92324. For emergencies outside business hours, call 909-955-6482.
Frequently Asked Questions
Can I pay my City of Colton utilities bill online without creating an account? Yes. The official portal at https://ipn2.paymentus.com/rotp/cltn offers full one-time/guest pay functionality using only your Account Number and Customer Number from the bill.
What payment methods does City of Colton Utilities accept? The portal and phone accept credit/debit cards, ACH bank transfers, Walmart Pay, PayPal, Venmo, and Amazon Pay. Kiosks accept cash, cards, and checks. Mail and drop box accept checks or money orders.
Are there convenience fees for online or phone payments? Convenience fees may apply for certain credit/debit card and digital wallet transactions—confirm current rates on the portal or during the call. ACH payments typically have lower or no fees.
Where do I mail my City of Colton utilities payment? Use the pre-addressed return envelope included with your bill. Always include your account number.
What are the kiosk and in-person payment options? Kiosks are available at City Hall (650 N La Cadena Drive) and Gonzales Community Center (670 Colton Avenue, Monday–Friday 8:00 AM–6:00 PM). Additional in-person payment at Larsons Pharmacy (142 W. H Street). Night drop box at City Hall for after-hours use.
How do I set up recurring or automatic payments? Log into your account on the portal at https://ipn2.paymentus.com/rotp/cltn or contact customer service at 909-370-5555 to arrange AutoPay.
What services does City of Colton Utilities provide? Electric power, drinking water, and wastewater services to homes and businesses in Colton, California.
How do I get help with billing questions or payment arrangements? Call 909-370-5555 during business hours or use the 24/7 IVR at 844-571-2896 for payments. Flexible arrangements are available through customer service.
