Pay your City of Cartersville utility bill (Water, Gas, Electric, Sewer, Trash) quickly and securely using the official new customer portal. Manage your account, set up Auto Pay, and view usage with ease.
- Pay Cartersville Utilities Bill Online – New Portal (Login or register for full access; supports secure bill payments)
- My Account Login – City of Cartersville Utilities (New portal launched February 2026 for monitoring usage and payments)
How to Pay Your City of Cartersville Utilities Bill
The City of Cartersville provides convenient options to pay for electric, gas, water, sewer, refuse (trash), stormwater, and FiberCom services. As of 2026, paper bills have been phased out — register for the online portal to access your bills.
Login to Pay or Guest Pay
Use the new utility customer portal (launched February 11, 2026) at billpay.cityofcartersville.org to:
- View and pay your bill securely
- Monitor water, gas, and electricity usage
- Receive real-time account alerts
- Enroll in Auto Pay
Existing users can log in with their previous credentials. New users can register easily at the portal. One-time payments are available after registration or through the bill pay section.
Access: Pay Bill Online
One time payment : https://www.invoicecloud.com/portal/(S(ng03hykv1u4tv4gttm0f33u2))/2/Site2.aspx?G=58816401-ad88-4f9a-90d5-0031f90fb6bd
Pay by Phone
Call the automated payment line: 855-985-1127
This IVR system allows you to make payments 24/7 using a credit/debit card or bank account.
For billing questions and assistance:
Customer Service: 770-387-5607 (Monday–Friday, 8:00 a.m.–5:00 p.m.)
Payment Address (Mail)
Mailing Address:
City of Cartersville
Attn: Utilities
P.O. Box 1390
Cartersville, GA 30120
Include your account number and payment stub for faster processing.
In-Person, Drive-Through & Night Drop Box
- In-Person / Drive-Through: City Hall, 10 N Public Square, Cartersville, GA 30120
- Night Drop Box: Located at City Hall for after-hours payments
Payments can be made with check, money order, or cash (in-person only).
Pay in Store
The City of Cartersville does not currently partner with retail stores (such as Walmart or convenience stores) for utility payments.
Cartersville Mobile App & Payment Assistant
Download the official My Cartersville app (available on Apple App Store and Google Play) to:
- Pay your utility bill
- Access account information
- Receive city alerts and notifications
The new utility portal is also fully mobile-responsive for convenient bill management and Auto Pay setup.
Auto Pay and Payment Options
Register in the portal to set up Auto Pay. Add your payment method, choose the amount (minimum due or full balance), and confirm via email. This helps ensure timely payments and avoids late fees.
Fees and Late Payments
- The City does not charge convenience fees for most payment methods (online, phone, mail, or in-person).
- Late fees apply if payment is not received by the due date. Non-payment can result in utility disconnection.
- Payment arrangements (extensions) are available — limited to five per year. Contact customer service to schedule one up to two weeks past the due date.
- A $50 connection fee (not a late fee) appears on your first bill after starting new service.
Contact City of Cartersville Utilities
- Customer Service / Billing: 770-387-5607 (Mon–Fri, 8am–5pm)
- Pay by Phone (Automated): 855-985-1127
- Physical Address: City Hall, 10 N Public Square, Cartersville, GA 30120
- Mailing Address: P.O. Box 1390, Cartersville, GA 30120
- Official Website: www.cartersvillega.gov
Frequently Asked Questions
How do I pay my Cartersville utilities bill online?
Register or log in at the new portal billpay.cityofcartersville.org. View your bill, select payment amount, and submit securely. Auto Pay is also available after setup.
Can I make a guest payment for City of Cartersville utilities?
The new portal requires registration for full access and payments. One-time payments are available once you create or log into your account.
What is the phone number to pay my Cartersville utility bill by phone?
Call the automated system at 855-985-1127 for 24/7 payments. For assistance, contact customer service at 770-387-5607.
Where do I mail my City of Cartersville utility payment?
Mail payments to: City of Cartersville, Attn: Utilities, P.O. Box 1390, Cartersville, GA 30120.
How do I set up Auto Pay for my Cartersville utilities bill?
Register at the portal, add a payment method, select Auto Pay, and confirm the setup email. This ensures automatic monthly payments.
Is there a mobile app for Cartersville Utilities bill pay?
Yes. Download the My Cartersville app to pay bills, view account details, and receive notifications. The utility portal also works well on mobile browsers.
How do I avoid late fees on my Cartersville utility bill?
Pay by the due date using online, phone, mail, or drop box. Enroll in Auto Pay or request a payment arrangement (up to five per year) through customer service.
What happens if my Cartersville utility payment is late?
Late fees apply and continued non-payment may lead to service disconnection. Contact customer service at 770-387-5607 to discuss payment arrangements.
Information updated as of April 2026 from official City of Cartersville sources. Always verify the latest details directly on cartersvillega.gov or the utility portal, as policies may change.