The City of Broken Arrow, Oklahoma, provides essential water, sewer, refuse, stormwater, and related utility services to residents and businesses. Paying your monthly utility bill on time prevents late fees, service disconnections, and collection activity. The city offers multiple convenient payment methods, including online access through the Water Smart portal, automated phone payments, in-person service, mail, and a drop box.
- You can manage your account and make payments through the official Water Smart customer portal at https://brokenarrowok.watersmart.com/.
- For complete details on billing policies, rates, and all available payment options, visit the City of Broken Arrow Utility Billing page at https://www.brokenarrowok.gov/government/utility-billing.
Water Smart Online Portal – Full Account Management
The Water Smart portal is the primary online platform for City of Broken Arrow utility customers. It allows you to:
- View current and past bills with detailed usage breakdowns
- Track hourly water consumption and set leak alerts
- Make one-time or recurring payments
- Enroll in autopay (bank draft or credit card)
- Enroll in paperless billing and usage notifications
- Request new service or service transfers
How to register and log in:
- Visit https://brokenarrowok.watersmart.com/
- Use your account number and personal information from your bill to register
- Create a secure username and password
The portal is available 24/7 and provides secure, instant payment confirmations. Existing autopay users from previous systems must re-enroll. This option is ideal for customers who want detailed usage insights and full control over their account.
Pay by Phone – Automated System
The City of Broken Arrow offers a reliable automated phone payment system for credit card payments.
Phone number: (918) 259-8409 (available 24/7 for automated payments)
Have your utility account number and credit/debit card information ready. Follow the voice prompts to complete your payment quickly. During business hours, you can speak with a live customer service representative by pressing 0. This method requires no internet access and is convenient for last-minute payments.
Pay In Person at Utility Billing Office
Utility Billing Office Address: 116 E. Dallas Street (south side of City Hall) Broken Arrow, OK 74012
Hours: Monday through Friday, 8:00 AM – 5:00 PM (closed on city holidays)
Accepted payment methods include cash, check, money order, and credit/debit card. A dedicated payment window is available at this location. Staff can assist with account questions, billing explanations, payment arrangements, and service requests during your visit.
Kiosk Option: A self-service payment kiosk is available in the City Hall lobby and at select retail locations through US Payments’ PaySite network (24/7 access).
Pay by Mail or Drop Box
Mail your check or money order (payable to City of Broken Arrow) to the remittance address printed on your utility bill for fastest processing. Always include your account number on the check.
A convenient yellow drop box is available 24/7 in the northeast parking lot at the intersection of 1st and Dallas streets. Payments deposited in the drop box are typically processed the next business day.
Automatic Payments (Autopay)
Enroll in autopay through the Water Smart portal to have your bill automatically deducted from your bank account or charged to your credit card on the due date. This option helps avoid late fees and missed payments. Previous autopay enrollments must be updated in the new system.
Important Billing Policies
Bills are issued monthly and typically due on the same Wednesday each month, no earlier than 20 days after the billing date. A 10% late fee applies after 5:00 PM the day following the due date. Unpaid balances may lead to service disconnection.
- Returned payment fee: $30
- New service deposit: $100 for residential customers (refundable after 3 years of good payment history; may be waived with favorable credit check)
- Service initiation/transfer fee: $30 (non-refundable)
Contact Utility Billing promptly if you anticipate difficulty paying to discuss possible arrangements.
Customer Service and Contact Information
Utility Billing Customer Service: (918) 259-8409 (Monday–Friday, 8:00 AM – 5:00 PM for live support) After-Hours Water/Sewer Emergencies: (918) 258-3587 or Police non-emergency at (918) 259-8400
Physical Address: 116 E. Dallas Street Broken Arrow, OK 74012
Mailing Address: Use the address on your monthly bill statement.
FAQs
How do I pay my City of Broken Arrow utility bill online? Access the Water Smart portal at https://brokenarrowok.watersmart.com/ to view your bill, make payments, and manage your account.
What phone number do I use to pay my Broken Arrow utility bill? Call (918) 259-8409. Use the automated system 24/7 or speak with a representative during business hours.
Where can I pay my bill in person? Visit the Utility Billing Office at 116 E. Dallas Street, Broken Arrow, OK 74012, Monday–Friday, 8:00 AM–5:00 PM. Cash, check, and card payments are accepted.
Is there a drop box for utility payments? Yes. Use the yellow drop box in the northeast parking lot at 1st and Dallas streets (available 24/7).
How do I set up automatic payments? Enroll in autopay through the Water Smart portal using your preferred bank account or credit card.
What is the late fee for utility bills in Broken Arrow? A 10% late fee is assessed after 5:00 PM the day after the due date.
Can I pay as a guest without registering for the portal? The primary online option is through the Water Smart portal. For one-time payments, use the phone system or in-person/kiosk options.
How do I find my utility account number? Your account number is printed on your monthly utility bill statement.
Who should I contact for billing questions or payment arrangements? Call Utility Billing at (918) 259-8409 during business hours.