The City of Avondale, Arizona, provides water, sewer, and refuse services to residents and businesses. Paying your utility bill promptly avoids late fees, service disconnections, and additional charges. The city offers convenient options including a fast One Time Pay (guest payment) without registration, full online account management, 24/7 automated phone payments, in-person service at City Hall with a drive-up drop box, and traditional mail.
- Make a quick one-time payment or manage your full account through the official InvoiceCloud payment portal at https://www.invoicecloud.com/avondaleaz.
- For complete details on every payment method, fees, and policies, visit the official City of Avondale Utility Billing Payments page at https://avondaleaz.gov/government/departments/finance-budget/utility-billing/pay-my-bill/.
One Time Pay – Quick Payment Without Registration
The City of Avondale supports One Time Pay through its InvoiceCloud portal, allowing you to pay your bill immediately without creating or logging into a full account. This guest-style option is ideal for one-time or occasional payments.
How to use One Time Pay:
- Go to https://www.invoicecloud.com/avondaleaz
- Select the One Time Pay option
- Enter your account number and required verification details from your bill
- Review your balance and complete the secure payment with a credit/debit card or ACH/e-check
Payments process promptly with confirmation. This method requires no ongoing registration.
Pay Online with Full Account Access
Register or log in at the InvoiceCloud portal for complete account management. Once inside you can:
- View current and past bills with usage details
- Make one-time or scheduled payments
- Enroll in AutoPay (recurring automatic payments)
- Set up paperless billing and Pay by Text alerts
- Manage multiple accounts and view payment history
Registration uses your account number and basic information from your bill. The portal is available 24/7 on desktop and mobile devices.
Pay City of Avondale Water Bill by Phone (24/7)
Call the automated payment line for fast phone transactions.
Phone number: (623) 333-2005 Select Option 1 for automated payments (available 24/7)
Have your account number and payment method (credit/debit card or ACH/e-check) ready. Follow the voice prompts to complete your transaction. This option works well outside business hours or when you prefer not to use the internet.
Pay In Person at City Hall
City Hall – Water Billing Customer Service Address: 11465 W. Civic Center Dr., Suite #260, Avondale, AZ 85323
Hours: Monday–Thursday, 7:00 a.m. – 6:00 p.m.
Accepted methods include cash, checks (no starter checks), money orders, and major credit/debit cards. A drop box is located in the City Hall circular driveway for after-hours check payments (no cash or starter checks). Payments placed in the drop box are typically processed the next business day. Staff can assist with account questions during lobby hours.
Pay by Mail
Mail your check (payable to City of Avondale) to:
City of Avondale P.O. Box 29650 Phoenix, AZ 85038-9650
Include your account number on the check. Cash and starter checks are not accepted. Allow 7–10 business days for delivery and processing. Use the exact address on your current statement whenever possible for fastest crediting.
Automatic Payments (AutoPay) and Paperless Billing
Enroll in AutoPay through the InvoiceCloud portal to have your bill automatically paid from your bank account or card on the due date. This helps prevent late fees and service issues. You can also switch to paperless billing for email statements and manage Pay by Text notifications in the same portal.
Important Billing Information
Bills include a 14-day grace period. A penalty fee may apply if payment is not received by the due date. Final notices require full payment by the specified date or water service may be turned off. Disconnected accounts incur a $60 delinquent account fee and may require an additional deposit up to $250. Reconnection requires full payment plus a $60 turn-on charge and possible deposit, paid with guaranteed funds.
Convenience fees (effective June 1, 2026):
- Online credit/debit card: 2.95% of transaction (minimum $2.95)
- In-person credit card: 3.5%
- ACH/e-check, cash, check, and in-person debit (with PIN): Free
A $25 fee applies for returned payments. Contact customer service promptly if you anticipate difficulty paying—assistance programs may be available through Avondale Community Action Program.
Customer Service and Contact Information
Water Billing Customer Service: (623) 333-2005 Email: [email protected] Physical Address: 11465 W. Civic Center Dr., Suite #260, Avondale, AZ 85323 Mailing Address for Payments: P.O. Box 29650, Phoenix, AZ 85038-9650
Have your account number and recent bill ready when contacting support.
FAQs
How do I pay my City of Avondale water bill without creating an account? Use One Time Pay at https://www.invoicecloud.com/avondaleaz. Enter your account number for a quick one-time payment—no registration required.
What phone number do I call to pay my Avondale utility bill? Call (623) 333-2005 and select Option 1. The automated system is available 24/7.
Where can I pay my City of Avondale water bill in person? Visit City Hall at 11465 W. Civic Center Dr., Suite #260, Avondale, AZ 85323 (Monday–Thursday, 7:00 a.m.–6:00 p.m.). A drop box is available in the circular driveway for checks after hours.
What is the mailing address for Avondale utility payments? Send checks to P.O. Box 29650, Phoenix, AZ 85038-9650. Make payable to City of Avondale.
Can I set up automatic payments for my Avondale water bill? Yes. Register at the InvoiceCloud portal and enroll in AutoPay for automatic deductions from your bank account or card.
What happens if I pay late? A penalty fee may apply. Final notices can lead to service shut-off. Disconnection incurs a $60 fee plus possible deposit; reconnection requires full payment plus $60 turn-on charge.
Does the City of Avondale charge convenience fees? Yes. Credit/debit card payments have fees (2.95% online or 3.5% in-person starting June 1, 2026). ACH/e-check, cash, and checks are free.
How do I find my City of Avondale account number? It appears on your monthly utility bill statement.
