The City of Chillicothe, Ohio provides water and sewer utility services with multiple convenient payment methods for residents.
- The primary source for all current utility billing and payment options is the Utilities Department page at https://www.chillicotheoh.gov/departments/utilities/index.php, which includes direct access to the online payment portal and detailed instructions.
- For an overview of all city payment services including utilities, visit the Pay Your Bill section at https://www.chillicotheoh.gov/services/pay_your_bill.php.
Pay Online (One-Time Guest Payment & Account Access)
The City of Chillicothe partners with Invoice Cloud for secure online utility bill payments. This platform supports both one-time guest payments without requiring an account and full account features such as viewing balances, payment history, and setting up recurring payments.
How to pay online:
- Go to the Utilities Department page and click the “Pay or View Bills” link, which directs to the Invoice Cloud portal.
- For a quick one-time payment, use the guest checkout option (no signup required).
- Enter your account information and complete the payment using a credit/debit card or checking account.
Key details:
- Allow 2 business days for online payments to post to your account.
- Payments made online are final and non-refundable.
- To avoid service shutoff, past-due payments must be received at least 2 business days before the cutoff date.
- If your water has been shut off, do not use online payment — pay in person by 1:30 p.m. for same-day restoration (an adult must be present at the property).
Pay In Person or Use Drop Boxes
You can pay your utility bill in person or use convenient drop boxes at City facilities.
Billing Office Address: 35 South Paint St Chillicothe, OH 45601
Office Hours (Billing Questions): Monday–Friday, 8:30 a.m. – 4:00 p.m.
Drop Box Locations:
- 24-hour drop box at 35 South Paint St (main billing office).
- Drive-up drop box at 26 South Paint St (eastbound alley).
Payments dropped in after-hours boxes are typically processed the next business day.
Pay by Mail
Mail your payment (check or money order) with the payment stub or your account number clearly indicated.
Mailing Address: City of Chillicothe Utilities P.O. Box 630 Chillicothe, OH 45601
Allow extra time for mail delivery and processing to ensure your payment posts before any due dates or cutoff deadlines.
Automatic Payment (AutoPay)
The City offers an Automatic Bill Pay plan that allows your utility bill to be automatically deducted from your checking or savings account each month. This helps avoid late fees and ensures timely payments.
To enroll, contact the Utility Billing Department at 740-773-2191 or visit the billing office at 35 South Paint St for the application form and instructions.
Contact Chillicothe Utilities
Utility Billing Office 35 South Paint St Chillicothe, OH 45601 Phone: 740-773-2191 (Monday–Friday, 8:30 a.m. – 4:00 p.m.) Email: [email protected]
Water/Sewer Emergencies
- During business hours: 740-773-1932 (Monday–Friday, 7:30 a.m. – 4:00 p.m.)
- After hours, weekends, or holidays: 740-773-3388
For general questions or payment issues, call the billing office during regular business hours. Have your account number ready for faster service.
Frequently Asked Questions
How do I make a one-time payment for my Chillicothe utilities bill online?
Use the Invoice Cloud portal linked from the Utilities Department page at https://www.chillicotheoh.gov/departments/utilities/index.php. Select the guest or one-time payment option — no account login is required.
Where can I pay my utility bill in person or drop it off?
Pay in person at the billing office (35 South Paint St) during Monday–Friday, 8:30 a.m.–4:00 p.m. Use the 24-hour drop box at the same address or the drive-up drop box at 26 South Paint St (eastbound alley).
What is the mailing address for Chillicothe utility payments?
Mail payments to City of Chillicothe Utilities, P.O. Box 630, Chillicothe, OH 45601. Include your account number on the check or stub.
How long does it take for online payments to post?
Allow 2 business days for online payments to post. Plan ahead to avoid service interruptions.
Can I set up automatic payments?
Yes. Enroll in the Automatic Bill Pay plan by contacting the Utility Billing Department at 740-773-2191 or visiting the office at 35 South Paint St.
What should I do if my water has been shut off?
Do not use online payment. Pay in person at the billing office by 1:30 p.m. for same-day restoration (between 1:30 p.m. and 3:30 p.m.). An adult must be present at the property.
