Chase Auto Loans (issued by JPMorgan Chase Bank, N.A.) finances new and used vehicles with flexible terms and clear monthly statements showing your balance and due date. Timely payments help avoid late fees, protect your credit, and keep your vehicle financing on track.
- For the most current details on accounts and billing, visit the official Ways to Pay page at https://www.chase.com/personal/auto-loans/ways-to-pay where you can schedule payments securely online or via the Chase Mobile app.
- You can also manage your full auto account through the official Servicing center at https://www.chase.com/personal/auto-loans/servicing.
Online Payments via Chase.com & Mobile App
Chase provides full 24/7 online and mobile access to your auto loan account at chase.com or through the Chase Mobile app. Sign in (or enroll using your auto account number and Social Security number) to view statements, transaction history, and schedule payments.
To make a one-time or recurring payment:
- Sign in at chase.com or open the Chase Mobile app.
- Go to “Pay & Transfer” > “Pay bills.”
- Select your auto account.
- Choose a payment source (Chase checking or external bank account) and enter the amount and date.
- Review and submit.
Payments from a Chase checking account or external bank account post the same day if scheduled before the cutoff time. The process is secure, paperless, and allows you to track everything in one place.
One-Time Payments from External Accounts
You can make a one-time payment using an external checking or savings account without a full Chase banking relationship. After signing in to chase.com, add your external account under “Pay-from accounts” > “External accounts,” then schedule the payment through “Pay bills.” This option provides the same speed and security as internal Chase payments.
Automatic Payments (AutoPay)
Enroll in free AutoPay through chase.com or the Chase Mobile app to have your monthly payment automatically withdrawn from your checking or savings account on the due date. This eliminates missed payments and late fees. You can update, change, or cancel AutoPay anytime online. First-time setup requires your auto account details.
Pay by Phone (Automated)
Use the 24/7 automated payment line by calling 1-800-346-9127. Have your routing and account numbers from your Chase checking account or an external bank ready. The system guides you through a secure one-time or recurring payment. For assistance with billing questions or payment arrangements, call customer service at 1-800-336-6675 (loans) during business hours.
Mail Payments
Mail a check or money order (payable to Chase Auto) with the payment coupon from your statement to the exact address printed on your monthly statement. Always write your full auto account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free. For faster processing, you may also pay in person at any Chase branch.
In-Person Payments at Chase Branches
Make payments in person at any local Chase branch during regular banking hours. Bring your statement or account number for faster processing. Branch staff can accept checks, money orders, or other approved methods and assist with account questions. Use the Chase branch locator on chase.com to find the nearest location and current hours.
Contact Customer Service
Reach Chase Auto Loans customer service at 1-800-336-6675 (loans) or 1-800-227-5151 (leases) for billing inquiries, payment arrangements, or account support. For general Chase customer service, call 1-800-935-9935. Corporate mailing address for specific correspondence: Chase Auto, 700 Kansas Lane, LA4-4025, Monroe, LA 71203. Secure email and additional support are available after signing into your online account.
Frequently Asked Questions
Can I make a one-time payment for my Chase Auto Loan without a full Chase banking account? Yes. Sign in to chase.com or the Chase Mobile app and use an external bank account to schedule a one-time payment through “Pay & Transfer” > “Pay bills.”
What payment methods does Chase Auto accept? Online, app, and phone accept checking/savings accounts or credit/debit cards (where available). Mail and in-person accept checks or money orders drawn on U.S. banks.
Are there convenience fees for Chase Auto Loan payments? No convenience fees apply for official online, app, AutoPay, phone, mail, or branch payments.
Where do I mail my Chase Auto Loan payment? Use the exact address printed on your monthly statement. Always include your full auto account number on the check.
What are the in-person payment options? Pay at any Chase branch during regular banking hours. Locate your nearest branch on chase.com.
How do I set up AutoPay for my Chase Auto Loan? Sign in at chase.com or the Chase Mobile app, go to “Pay & Transfer,” and enroll in automatic payments. It is free and deducts on the due date.
What services does Chase Auto Loans provide? Auto financing for new and used vehicles with online account management, flexible payment options, and dedicated customer support.
How do I get help with payment arrangements or billing issues? Call 1-800-336-6675 or sign in to your account for secure messaging. Flexible arrangements are available through customer service.
