Charlotte County Utilities provides essential water, sewer, and irrigation services to residents of Charlotte County, Florida.
The County has recently implemented a new bill payment system (live as of July 1, 2025) utilizing Paymentus for enhanced digital features and notification management.
| Official Link | Description |
| Charlotte County Utilities Payment Portal (via Paymentus) | The direct link to sign up for the new electronic billing service, set up recurring payments, and manage your account. |
| Charlotte County Utilities Department | The official department page containing general billing information, FAQs, and contact details. |
I. Payment Methods and Fees
Charlotte County Utilities offers numerous ways to pay your bill, though convenience fees apply to most digital transactions processed by the third-party provider, Paymentus.
1. New Online and Digital Payments (via Paymentus)
The new system allows customers to manage their accounts electronically, receive notifications, and pay with various digital options.
| Payment Method | Convenience Fee | Details |
| Credit Card (Visa, Mastercard, Discover) | $2.95 per transaction | Accepted via the Paymentus portal. |
| Debit Card | $2.95 per transaction | Accepted via the Paymentus portal. |
| Digital Wallet (Apple Pay, Google Pay, PayPal, Venmo) | $2.95 per transaction | Available through the digital payment service. |
| ACH Payment (Checking/Savings Account) | $1.00 per transaction | Processed directly from your bank account. |
2. Automated Phone Payments (IVR)
You can use the Interactive Voice Response (IVR) system for quick payments.
- IVR Phone Number: 833-615-0490
- Fee Structure (IVR):
- Checking/Savings Account (ACH): $1.00 fee.
- Debit/Credit Card: $2.95 fee.
3. In-Person, Mail, and Drop Box
These methods are generally free of third-party convenience fees.
- In-Person: Pay by check or money order at the Customer Payment Center located at the Murdock Administration Center, 18500 Murdock Circle, B-109, Port Charlotte, FL 33948. (Hours: 9 a.m. to 4 p.m., Monday–Friday, except holidays).
- Drop Box: Use a secure drop box for Check or Money Order only (do not use cash). Available at locations like the Murdock Administration Center and the East Port Environmental Campus (25550 Harborview Rd., Port Charlotte). Note: On-site payments dropped after 12:00 p.m. are processed the next business day.
- Mail: Send a check or money order to the address listed on your bill stub. Ensure your account number is clearly written on your payment.
- Bank-to-Bank Payment: You can typically set up bill pay through your financial institution. Check with your bank regarding their posting times and any applicable fees they may charge.
II. Frequently Asked Questions (FAQs)
The following FAQs are formatted for optimal display on search engines.
Q: What is the new Paymentus system and why are there fees?
- A: Paymentus is the County’s new third-party payment processor, implemented to modernize the electronic bill pay experience.
- The convenience fees (ranging from $1.00 to $2.95) are charged by the payment processor to cover their costs and merchant fees; Charlotte County Utilities does not receive any portion of this fee.
Q: How can I pay my bill without incurring any convenience fees?
- A: You can avoid convenience fees by using Check or Money Order via:
- Drop Box: (Check or Money Order only).
- Mail.
- In-person (at the Customer Payment Center).
- Bank-to-Bank transfer (check with your bank for their fees).
Q: What should I do if my service is facing disconnection?
- A: If you have received an urgent notice regarding imminent service disconnection, you must immediately call Customer Service at 941-764-4300 to confirm payment arrangements.
- Do not rely solely on mailing a check. Use an in-person, phone, or online payment method and speak to an agent to ensure prompt posting and avoid service interruption.
Q: How long does it take for payments to post to my account?
- A: Posting times vary by method:
- Online/Phone Payments: Generally post the same business day if made before the cut-off time.
- On-Site Drop Box: Payments made before 12:00 p.m. (noon) are processed the same day.
- Off-Site Drop Box/Mail: May take 2–3 business days to reach the office for processing.
Q: What is the main contact number for Utility Customer Service?
- A: The primary contact number for customer service (8:30 a.m. to 4:30 p.m., M-F) is 941-764-4300 or toll-free 800-524-3494.
- For water or sewer emergencies after hours, call the same number (941-764-4300) for 24/7 response service.