Central Arkansas Water (CAW) provides reliable water service to customers across the Little Rock and central Arkansas area. Paying your bill is straightforward with multiple convenient, secure options, including a quick one-time payment method that does not require creating a full online account.
- To make a fast one-time payment without registering for an account, visit the official Central Arkansas Water payment portal at https://myaccount.carkw.com/.
- For a complete overview of all current payment methods, including AutoPay, drop boxes, and authorized locations, go to the official Payment Options page at https://carkw.com/customer-service/payment-options/.
One-Time / Guest Online Payment
The quickest way for many customers is the one-time payment option available directly through the official portal at https://myaccount.carkw.com/. No full account registration is required. Simply enter your account information to view your bill and pay immediately using electronic check (eCheck) or credit/debit card.
This guest-friendly method is ideal if you only need to make an occasional payment or prefer not to create a login. Payments are processed securely through Paymentus.
Online Account Management and Paperless Billing
For ongoing access, create a free online account at myaccount.carkw.com. Once logged in, you can view bills, make payments, enroll in AutoPay, sign up for paperless billing (which provides instant monthly savings), and manage your account 24/7.
The portal supports both recurring and one-time payments and is the central hub for most self-service options.
Free AutoPay (Automatic Draft Payments)
Central Arkansas Water offers a completely free Automatic Draft program. Your monthly bill is automatically paid from your checking or savings account on the due date.
This is one of the easiest and most reliable ways to ensure your bill is always paid on time and avoid late fees. You can enroll directly through your online account profile at myaccount.carkw.com or by contacting customer service.
Pay by Phone (One-Time Automated Payments)
You can pay your bill 24 hours a day by phone through the Paymentus automated system:
- Fee-free with checking account: Call 1-833-245-1947
- Credit or debit card: Also available at the same number or by calling the main customer service line at 501-372-5161 and selecting option 3 (a $2.49 third-party convenience fee applies for card payments)
Have your account number ready. eCheck payments by phone are always free.
In-Person Payments and Quick Pay Locations
You can pay in person at the main CAW James T. Harvey Administration Building or at a network of authorized Quick Pay businesses throughout the Little Rock/North Little Rock area.
Main Office 221 East Capitol Avenue Little Rock, AR 72203 Customer service hours are generally 7:30 a.m.–5:00 p.m. Monday through Thursday and 8:00 a.m.–4:30 p.m. on Friday.
Quick Pay Locations A network of approximately 22 authorized businesses (such as Ace Cash Express and other local retailers) accept non-delinquent payments for current bills only. These locations typically charge a small convenience fee and credit payments in real-time. You must bring your bill with you.
For the most up-to-date list of locations, visit the Payment Options page on carkw.com or contact customer service. Note that Quick Pay locations generally do not accept payments on delinquent accounts.
Free Drop Box Payments
Central Arkansas Water provides secure, free drop boxes for your convenience:
- At the main administration building: 221 East Capitol Avenue, Little Rock (east and west side drop boxes)
- New secure drop box located on Cumberland Street in Little Rock
Drop boxes are available outside regular business hours. Cash payments must be placed in an envelope with a copy of the remittance slip from your bill (no change is provided). Payments dropped after business hours or on weekends are typically posted the next business day.
Pay by Mail
Mail your payment along with the remittance portion of your bill to:
Utility Billing Services P.O. Box 8100 Little Rock, AR 72203-8100
Use the return envelope included with your statement when possible. Allow sufficient time for mail delivery to avoid late fees. Do not send cash through the mail.
Customer Service Contact Information
Main Customer Service Phone: (501) 372-5161 or toll-free 1-855-742-0309 Emergency / After-Hours (breaks or leaks): (501) 377-1239 Mailing Address: P.O. Box 1789, Little Rock, AR 72203 Physical Address: 221 East Capitol Avenue, Little Rock, AR 72203
Customer service representatives can assist with billing questions, payment arrangements, starting or stopping service, and more during regular business hours.
Frequently Asked Questions
How do I make a one-time payment without creating an online account? Use the official one-time payment option at https://myaccount.carkw.com/. Enter your account details to view and pay your current bill immediately.
Is there a fee for paying by credit or debit card? A $2.49 convenience fee applies to credit and debit card payments made online or by phone through Paymentus. eCheck (electronic check) payments are fee-free in most cases.
Where can I drop off a payment after hours? Use the free secure drop boxes at 221 East Capitol Avenue (east or west side) or the new drop box on Cumberland Street in Little Rock. Cash must be in an envelope with your remittance slip.
Can I pay at local stores or businesses? Yes. A network of authorized Quick Pay locations throughout the Little Rock area accepts non-delinquent payments. These businesses usually charge a small fee and credit your account in real time. Bring your bill and check the current list on the CAW website.
How do I set up free automatic payments? Enroll in the free Automatic Draft program through your online account at myaccount.carkw.com or by calling customer service at (501) 372-5161. Payments are automatically deducted from your checking or savings account each month.
What is the mailing address for Central Arkansas Water payments? Mail payments to: Utility Billing Services, P.O. Box 8100, Little Rock, AR 72203-8100.
What are the customer service hours? Customer service at 221 East Capitol Avenue is open 7:30 a.m.–5:00 p.m. Monday through Thursday and 8:00 a.m.–4:30 p.m. on Friday. Drop boxes and certain phone/ online options are available 24/7.
