Casella Waste Systems provides solid waste collection, recycling, organics, and related services to residential and commercial customers across multiple states in the Northeast and Mid-Atlantic, including Vermont, New Hampshire, New York, Massachusetts, Connecticut, Maine, Pennsylvania, Delaware, New Jersey, Maryland, and West Virginia. Paying your Casella bill is available through a secure online portal that supports one-time guest payments, registered account management, AutoPay, phone, and mail.
To start an online payment or select the portal for your service area, visit the official Casella Pay Your Bill page at https://www.casella.com/pay-bill/. For direct access to the secure My Casella payment portal (including one-time guest payments), go to https://mycasella.idoxs.net/.
- https://www.casella.com/pay-bill/ — Official page that directs you to the correct payment portal based on your state or account details and lists available payment methods.
- https://mycasella.idoxs.net/ — Secure KUBRA-powered portal for one-time guest payments, account registration, AutoPay enrollment, bill viewing, and paperless billing.
One-Time Guest Payment Online
Casella supports quick one-time (guest) payments through its secure portal without requiring full account registration for every transaction. On the portal home page, select the option to make a one-time payment (often labeled Pay Now or similar via KUBRA EZ-PAY). You will typically need your account or customer number from your bill, along with other verification details such as service ZIP code or invoice information.
Accepted methods include credit/debit cards and bank transfers (ACH/e-check). Digital wallet options may be available depending on the portal version for your region. A convenience fee of 3.00% (minimum $1.50) applies to credit and debit card transactions processed by KUBRA. Paying by bank account avoids this fee. The fee is not charged where prohibited by law or contract (for example, it is exempt in Connecticut and Maine). Online and phone payments themselves carry no additional Casella fee, though a fee may apply for paper bills.
Once submitted, you receive a confirmation number. Payments made through the portal are typically reflected promptly. For ongoing access to billing history, paperless billing, saved payment methods, and AutoPay, create or log into a full account on the same portal.
Pay by Phone
Call the customer care line associated with your account or the general number 800-CASELLA (800-227-3552). Regional numbers are also listed on local hauling pages and bills (examples include 802-683-3984 for certain inquiries). Have your account number ready and follow the prompts to pay by card or bank account. A confirmation is provided for successful transactions. Business hours for many support lines are Monday–Friday, approximately 7:00 a.m. to 5:00 p.m., though automated payment options may be available longer.
Pay by Mail
Mail a check or money order payable to Casella Waste Systems, including the remittance advice or clearly writing your full account/customer number on the payment. Do not send cash. Use the return envelope from your bill when available.
Common remittance addresses (confirm on your bill, as they can vary by region or after acquisitions):
- Casella Waste Systems Inc., P.O. Box 1371, Williston, VT 05495-1371
- Casella, P.O. Box 5546, Binghamton, NY 13902-5546
Allow extra time for postal delivery and processing. Online or phone payments are faster.
AutoPay and Account Management
AutoPay is available through the secure portal so payments are processed automatically each billing cycle. Log in at https://mycasella.idoxs.net/, navigate to AutoPay or preferences, and select a bank account (recommended to avoid convenience fees) or card. You can update or cancel AutoPay at any time in the portal. The portal also supports paperless billing, communication preferences, and viewing past bills and payment history.
Contact and Service Locations
Casella operates numerous local hauling facilities. Use the location finder on casella.com to identify the office serving your area for service-specific questions. Corporate headquarters is at 25 Greens Hill Lane, Rutland, VT 05701; telephone (802) 775-0325 or toll-free 800-CASELLA.
For billing questions, contact customer care at the number on your bill or via the support options on casella.com. Email responses may take several business days; call for urgent matters.
Bill Assistance and Payment Plans
If you anticipate difficulty paying, contact Casella customer care in advance of the due date to discuss payment plans or hardship programs. Late fees or interest may apply to past-due balances depending on the length of time outstanding and applicable terms. A returned payment fee (for example, $25 where allowed) may also apply. Full residential service terms are available on the Casella website.
Always use official Casella channels and the secure portal. Verify you are on casella.com or the official mycasella.idoxs.net domain before entering payment information.
Frequently Asked Questions
How do I make a one-time Casella payment without creating an account?
Go to https://mycasella.idoxs.net/ and select the one-time payment option. Enter your account details from the bill and pay by bank account (no convenience fee) or card (3% fee, $1.50 minimum, where applicable).
Is there a fee to pay my Casella bill online?
There is no Casella fee for online or phone payments. A KUBRA convenience fee of 3.00% (minimum $1.50) applies to credit and debit card payments. Bank account (ACH) payments avoid the fee. A separate fee may apply for paper bills.
How do I set up AutoPay for Casella?
Log in or register at https://mycasella.idoxs.net/ and enroll in AutoPay under the account or payment settings. Choose a bank account to avoid card convenience fees. Payments process automatically each cycle.
What phone number do I call to pay or ask about my Casella bill?
Call 800-CASELLA (800-227-3552) or the local customer care number printed on your bill. Have your account number ready.
Where do I mail my Casella payment?
Mail to the remittance address on your bill or one of the current addresses such as Casella Waste Systems Inc., P.O. Box 1371, Williston, VT 05495-1371 (confirm for your account). Include your account number.
Does Casella offer payment plans or hardship assistance?
Contact customer care before missing a payment to discuss payment plans or hardship options. Availability depends on your account and circumstances.
