Pay your CarMax Auto Finance bill quickly and securely — use the official MyCarMax portal or the CarMax app for login, recurring payments, and account management.
CarMax Auto Finance manages vehicle financing for cars purchased at CarMax. You can manage your account and make monthly payments through MyCarMax online or the CarMax mobile app. You’ll need your CarMax Auto Finance account number (found on your welcome email/letter or monthly statement) to register.
How to Pay Your CarMax Bill Online
The recommended way is through your MyCarMax account:
- Register / Login — Create a MyCarMax account using your email (verify it first — may take up to 1 hour). Then register your CarMax Auto Finance account with your account number.
- Make one-time payments, set up recurring payments, view statements, and manage your loan.
- Access via the CarMax website or directly through MyCarMax.
Direct Access: Start at https://www.carmax.com/mycarmax or go to the CarMax Auto Finance section.
Note: There is no prominent public “guest pay” option without account registration. For fastest setup, use the official site.
Pay by Phone
Contact CarMax Auto Finance customer service for payment assistance or to process a payment.
- CarMax Auto Finance Customer Service: (800) 925-3612
Hours: Monday–Friday 8:00 a.m.–10:00 p.m. ET, Saturday 9:00 a.m.–6:00 p.m. ET.
Have your CarMax Auto Finance account number ready. Principal-only or final payoff payments are best handled by calling.
Mail a Payment
Mail your check or money order to the remittance address on your monthly statement.
Standard Monthly Payment Address:
CarMax Auto Finance
P.O. Box 6045
Carol Stream, IL 60197-6045
Final Payoff (Standard Mail):
CarMax Auto Finance
Attn: Payoff Department
P.O. Box 440609
Kennesaw, GA 30160
Do not send cash. Include your account number and allow time for processing. For overnight/express payoff, use the physical address: 225 Chastain Meadows Ct, Suite 210, Kennesaw, GA 30144.
In-Person Payments
You can make payments in person at a CarMax store (bring your account details). Some stores accept personal checks with verified funds. Call ahead or check with the store for current policy.
Mobile App & Payment Assistant
- Download the CarMax App (available on Apple App Store and Google Play).
- Sign in to view your account, make payments, and manage financing details directly from your phone.
- The app supports recurring payments and notifications.
Enroll in recurring payments (monthly, bi-weekly, or weekly) through MyCarMax or the app for convenience and to help avoid late fees.
Fees & Late Payments
- Late fees may apply if payments are not received by the due date (check your loan agreement).
- Principal-only payments or early payoffs should be coordinated by phone to ensure proper application.
- Pay on time to maintain good standing and avoid credit impact. Contact customer service immediately if you need payment arrangements.
Contact Information
- CarMax Auto Finance Customer Service: (800) 925-3612
- Hours: Mon–Fri 8am–10pm ET, Sat 9am–6pm ET
- Website: https://www.carmax.com/car-financing/carmax-auto-finance
- MyCarMax Login: https://www.carmax.com/mycarmax
For general CarMax support (non-finance), use 800-519-1511 or visit a store.
CarMax Bill Pay – FAQs
How do I pay my CarMax bill online?
Set up a MyCarMax account at carmax.com/mycarmax, register your CarMax Auto Finance account number, and make payments or set up recurring options.
Can I pay by phone?
Yes. Call (800) 925-3612 during business hours for assistance or to process payments.
Is there a mobile app?
Yes — the official CarMax app lets you make payments and manage your account from your smartphone.
How do I find my CarMax Auto Finance account number?
Check your welcome email/letter after purchase or call (800) 925-3612.
Can I pay in person?
Yes, at participating CarMax stores. Bring your account details.
What is the mailing address?
Use CarMax Auto Finance, P.O. Box 6045, Carol Stream, IL 60197-6045 for monthly payments (verify on your statement).
What if my payment is late?
Late fees may apply. Contact (800) 925-3612 right away to discuss options or arrangements.
Does CarMax support automatic/recurring payments?
Yes — set them up easily in MyCarMax or the CarMax app.
Still need help?
Log into MyCarMax, use the CarMax app, or call (800) 925-3612. Always refer to the instructions and remittance address on your latest statement.
Last updated: April 2026. Payment options and addresses can change. Always verify using the official CarMax website or contact information on your statement.
