Black Hills Energy provides natural gas and electric service to more than 1.3 million customers across South Dakota, Wyoming, Colorado, Nebraska, Kansas, Iowa, and Montana. Timely payment of your Black Hills Energy bill prevents late fees, service interruption, or reconnection charges while keeping your account in good standing.
Official Black Hills Energy Payment Resources
- Guest Pay Portal – Make a one-time payment instantly without creating an online account (use your account number or name/address) : https://www.blackhillsenergy.com/guest-pay/options
- Full Payment Options Guide – Complete official overview of every payment method, including online, AutoPay, phone, mail, and digital wallets with current instructions and fees : https://www.blackhillsenergy.com/billing-and-payments/payment-options
1. Guest Pay (No Account Required – Fastest for One-Time Payments)
Black Hills Energy offers a fully functional Guest Pay option for quick payments without registering for an online account.
How to pay as a guest:
- Visit the official Guest Pay portal: https://www.blackhillsenergy.com/guest-pay/options.
- Choose to pay by account number or name and address.
- Enter the required details from your bill.
- Select bank account (ACH/eCheck), debit/credit card, or digital wallet (PayPal, Google Pay, Apple Pay, Venmo).
- Review and submit for immediate confirmation.
Payments typically post the same or next business day. This method is ideal for one-time or urgent payments when you do not have (or want) a full online profile.
2. Pay Online via My Account (Recommended for Full Management)
Create or log in to your free Black Hills Energy online account for complete bill management and recurring options.
How to pay:
- Go to https://www.blackhillsenergy.com/my-account/ and sign in (or create a profile).
- Navigate to Make a Payment on the dashboard.
- Pay with your saved checking/savings account (preferred, lowest cost), credit/debit card, or digital wallet.
- View current balance, up to two years of past bills, usage history, and payment records.
You can also enable paperless billing and manage preferences in the same portal.
3. Set Up Automatic Payments (AutoPay)
Enroll in AutoPay through your online account for worry-free monthly deductions:
- Sign in → enter your checking or savings account information.
- Your bill will be paid automatically on the due date.
- Modify or cancel anytime. AutoPay is free and helps avoid late fees.
4. Pay by Phone
Call the official customer service line listed on your bill or visit the Contact Us page for the correct number (varies slightly by state). Representatives can process payments with bank or card details during business hours. Automated options are also available for faster service.
5. Pay by Mail
Mail a check or money order (payable to Black Hills Energy) – no convenience fee. Use the remittance coupon from your statement or clearly write your full account number. The exact mailing address is printed on your bill. Allow 7–10 business days for processing. Never send cash.
6. Additional Options
- Digital Wallets: PayPal, Google Pay, Apple Pay, and Venmo are accepted through the guest pay or online account portals.
- Budget Billing: Average your payments over 12 months for predictable bills (enroll via your online account or by calling customer service).
- Payment Arrangements: Available for customers facing hardship – contact customer service promptly.
- Black Hills Cares: Voluntary donation program that helps eligible neighbors with bill assistance.
7. Important 2026 Security & Policy Notes
- Always use official Black Hills Energy domains (blackhillsenergy.com) and verified phone numbers.
- The company never requests payment via gift cards, wire transfers, cryptocurrency, or unsolicited links.
- Late payments may result in additional fees or service interruption after proper notice.
- For gas leaks or electrical emergencies, call 911 first, then the 24/7 emergency number on your bill.
Customer Service Contacts
- General billing & payments: Use the number printed on your statement or the Contact Us form.
- Hearing impaired: Relay services available.
Frequently Asked Questions (FAQs)
1. What is the official way to pay my Black Hills Energy bill? Use Guest Pay at https://www.blackhillsenergy.com/guest-pay/options or log in to your online account.
2. Is guest/one-time payment available without registering? Yes – pay instantly with just your account number or name/address through the official Guest Pay portal.
3. Are there fees for online payments? Bank account payments are free or low-cost. Credit/debit card and digital wallet payments incur a convenience fee (shown before confirmation).
4. How do I set up AutoPay? Sign in to your online account and enter your checking or savings account information.
5. What payment methods are accepted? Checking/savings (ACH), debit/credit cards, and digital wallets (PayPal, Google Pay, Apple Pay, Venmo). UnitedHealthcare Ucard is not accepted.
6. Where do I mail my payment? Use the remittance address and coupon printed on your monthly statement.
7. Can I view my billing and usage history online? Yes – up to two years of bills and usage data are available after logging into your online account.
8. How quickly do online or guest payments post? Most electronic payments post the same or next business day.
9. What should I do if I cannot pay my full bill? Contact customer service immediately to discuss payment arrangements or Budget Billing.
10. Is there a mobile app for payments? Payments are handled through the responsive online account (mobile-friendly); no separate app is required.
11. Does Black Hills Energy offer financial assistance? Yes – the Black Hills Cares program and payment arrangements are available for qualifying customers.
12. Are third-party bill-pay services recommended? No. Black Hills Energy only endorses its official Guest Pay, online account, phone, and mail channels to avoid extra fees or delays.
